Top

Articles in this section

Send Messages

Whether a disaster or emergency affects your organization, or you simply want to send out camp announcements, we use the latest technology and broadcast network to send large volumes of messages reliably and quickly. The Send Message feature allows you to send individual and bulk messages, through email or text message, based on the list of participants you filter for in the List Builder.

In this article:

 

 

Send Email Message

Send Message allows you to send individual and bulk email messages based on the list of participants you filter for in the List Builder.

In this section:

 

Send Emails

You can send individual emails or emails in bulk to multiple profiles with the Send Message feature. Messages will be sent to all of the profiles that you filter for in the List Builder. You can further narrow your email recipients in the Profiles List by checking the boxes to select individual profiles. 

Email messages are sent from noreply@campdoc.com, noreply@schooldoc.com, or noreply@docnetwork.org. A Best Practice at the beginning of the season is to ask your participants to whitelist the campdoc.com, schooldoc.com, or docnetwork.org domain to make sure these emails are not blocked or marked as spam by their email servers. You must have Send Emails permission to use this feature.

To send an email:

  1. Log in to your Provider Portal.
  2. In the List Builder, filter for the profiles that you want to receive the email.
    Note: All authorized users for a profile will receive the email. This does not include CampGrams only users. 
  3. (Optional) Add the Users has 1+ Users condition to see only profiles that have authorized users in their profiles.
  4. In the List Builder Menu, click SEND MESSAGE.
  5. Click the Email button.
  6. Do one of the following depending on whether you want to use an Email Template:
    • If you want to use an Email Template, in the Load A Template box, select an Email Template, add an attachment if necessary, and then click the SEND button.
      Important: You must have a saved Email Template to use this option.
    • If you do not want to use an Email Template, go to step 6.
  7. In the Subject box, type the subject of the email.
  8. In the Reply-To box, select the email address that will receive any replies to the email.
    Note: Your email address will appear as the default Reply-To email address. The other Reply-To email address options are taken from the General, Billing, and Medical Contacts for the organization chosen at the beginning of the season.
  9. In the Message box, type the email message.
  10. (Optional) If you want to add an attachment, click the Choose File button, and then click the Upload button.
    Note: You can remove an attachment by clicking the red X.
  11. Click the SEND button.

You can see all of the notifications that a participant received in the Notifications tab of their Profile. You can also create an All Notifications Standard Report to see all of the Notifications sent to the profiles you filtered for in the List Builder.

Send_Message.png

 

Email Templates

If you find yourself sending the same email message out frequently during a season or from year-to-year, you can create and save an Email Message Template. You can also overwrite an existing Template and choose whether or not you want to share your saved Templates with other providers in your organization. 

To create, overwrite, and delete an Email Message Template:

  1. Log in to your Provider Portal.
  2. In the List Builder Menu, click SEND MESSAGE.
  3. Click the Email button.
  4. (Optional) If you want to overwrite or delete an existing template, select the template from the Load A Template box.
  5. Click the MANAGE TEMPLATES button.
  6. In the Template Name box, type the name of your template.
  7. In the Subject box, type the subject of the email.
    Note: The Reply-To box email address does not save in an Email Template. It will continue to default to the email address of the provider logged in at the time.
  8. In the Message box, type the message that you want to save.
    Note: Attachments cannot be saved to a template. You can add an attachment when you are ready to send an email message.
  9. (Optional) If you want to share your template with other providers at your organization, check the box to select Share With Other Providers.
  10. Do one of the following depending on whether you want to save a new template, overwrite an existing template, or delete an existing template:
    • If you want to save a new template, click the SAVE NEW TEMPLATE button.
    • If you are overwriting an existing template, click the OVERWRITE EXISTING TEMPLATE button.
  11. If you want to delete an existing template, click the DELETE TEMPLATE button.

Send_Email_Message_Template.png

Saved and shared templates appear in the Load a Template list.

Send_Email_Message_Load_Template.png

[Return to Top]

 

Send Text Message

The Send Text Message feature allows you to send individual and bulk text messages based on the list of participants you filter for in the List Builder. 

Please be aware that DocNetwork cannot guarantee that text messages will be received by the intended recipient. This service may be used in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed. Service costs from carriers are the responsibility of the recipient.

 

In this section:

 

Send Text Message Alerts

A text message is up to 140 characters, and it costs one token for each text message that you send. Text messages are sent to the profiles that you filter for in the List Builder and that have text messages enabled in their account. You can find instructions to help your participants enable text messages in the Text Message Alerts article. You must have Send Text Message Alerts permission to use this feature. If you are interested in this feature, reach out to your Client Success Manager.

To send a text message:

  1. Log in to your Provider Portal.
  2. In the List Builder, filter for the profiles that you want to receive the text message. 
  3. (Optional) Add Text Message Alerts has 1+ Contacts Opted In condition to see only profiles that have opted in to receive text messages.
  4. In the List Builder Menu, click SEND MESSAGE.
  5. Click the Text button.
  6. In the Message box, type your text message.
    Important: The number of characters used and text messages created appear on the lower-right side of the page. The number of text messages is the total number of messages that will be sent to each of the profiles that you selected.
  7. When your message is complete, click the SEND button.
    Important: Text message recipients cannot respond to Text Message alerts.

Send_Text_Message_Alerts.png

Text Message Reports

You can generate two Standard Reports to help you manage the Text Message feature:

  1. Text Message Users Report provides a list of participants with phone numbers activated to receive text messages
  2. Text Message Notifications Report provides a list of previously sent text messages including the message body, the name and phone number of the recipients, the name of the provider, and the date and time the message was sent.

To generate the Text Message Standard Reports:

  1. Log in to your Provider Portal.
  2. In the List Builder, filter for the profiles that you want in the report.
  3. In the List Builder Menu, click REPORTS.
  4. In the submenu that appears, click STANDARD.
  5. Click the Report Type box, and then type Text. 
  6. Select the type of Text Message Report that you want to generate from the filtered list that appears.
    Tip: Text Message Standard Reports can only be generated as CSV files. CSV files are spreadsheets that can be edited in programs such as Google Sheets and Excel.

Text_Message_Reports.png

Purchase Tokens

Each text message that you send costs one token. Tokens are $0.05 each and never expire. If you do not use all of your text message tokens by the end of the season, they will carry over to the next season.

Tokens are bundled and sold in the following packages:

$125 $250 $500

2,500 Tokens
$0.05 per token

5,000 Tokens
$0.05 per token
+ 500 Free

 10,000 Tokens
$0.05 per token
+ 1,000 Free

Please note:

  1. Tokens have no cash value.
  2. Tokens are nontransferable and cannot be transferred to other organizations.
  3. All sales are final, and tokens are nonrefundable.
  4. Once a text message is sent, it cannot be edited or removed.

To purchase Tokens:

  1. Log in to your Provider Portal.
  2. In the List Builder Menu, click SEND MESSAGE.
  3. Click the Text button.
  4. Click the PURCHASE TOKENS button.
  5. Click the bundle of tokens that you want to purchase.
  6. Do one of the following, depending on whether you have a saved payment method:
    • If you have a saved payment method, click the Payment Method box, and then select the saved payment method the list.
    • If you do not have a saved payment method, check the New Payment Method box, add the required information outlined in red, and then click the CONFIRM button that appears to confirm your Billing Address.
  7. Click the BUY (#) TOKENS button.

Purchase_Text_Message_Tokens.png

[Return to Top]

Related articles