In this article:
Add or Remove a User
To add a user to a participant's profile, select the participant and navigate to the Users tab. Click the Add a User button and enter the email address for the parent/guardian. A welcome email will automatically be sent to the user with instructions on how to set their password and sign in. You will not set a password for them.
To remove a user, select the participant and navigate to the Users tab. Click on the email address, and then select Deactivate.
If a family forgets their password, they may reset their password themselves by clicking on the Forgot your password? link from the main login screen.
However, you can also send them a password reset email on your own. Please note that for security reasons you cannot set a password for them. A family must set their own password through the link emailed to them.
To send a password reset email, navigate to the Users tab, select the user and click the Send Password Reset Email button.
To review all email notifications sent for a participant, navigate to the Notifications tab. An icon indicates that the message has not yet been opened, and a green icon indicates that the message has been opened and read.
Click on the specific notification to view additional details, including a timestamp indicating when the message was opened.
To resend an email, select the message and click the Re-Send button.
To send an individual message to a participant, navigate to the Notifications tab and click the Send Message button.