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Users and Notifications

Users are people authorized to view and edit participant profiles, though they also can be restricted to just sending CampGrams. Upon adding an authorized user(s), you are able to help users reset their passwords, send messages to individuals users, and review all email notifications sent for a participant.

Note: It is important that users have accurate email addresses since that will be the email used for all communication sent through the app, including financial, registration, and medical notifications.

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Add or Deactivate a User

An authorized user needs to be added to a participant’s profile in order for the participant to complete their forms.

To add a user to a participant's profile:

  1. In the participant's profile, click the Users tab.
  2. Click the ADD A USER button.
  3. In the ADD A USER box, type the user’s email address.
  4. Click the SUBMIT button.
  5. (Optional): If you would like users to only be able to send CampGrams, select Restrict Access to CampGrams Only.

A Welcome email will automatically be sent to new users with instructions on how to create their password and sign in. Users with an existing account will receive a Reminder email asking them to complete their participant’s Health Profile.

new_user_merged.png 

To deactivate a user in a participant's profile:

  1. In the participant's profile, click the Users tab.
  2. Click the email address that you want to deactivate.
  3. Click the DEACTIVATE button. 

deactivate_user.png 

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Reset Password

If a user forgets their password, they may reset their password themselves by clicking on the Forgot your password? link from the main login screen. However, you also have the ability to send them a password reset email.

Important: Please note that for security reasons you cannot set a password for them. A user must set their own password through the link emailed to them.

To send a password reset email:

  1. Navigate to the Users tab within the participant's profile.
  2. Select the user.
  3. Click the SEND PASSWORD RESET EMAIL button.

passwordreset.png

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Notifications

Notifications allows you to see all messages you have sent to a user and if/when the messages have been read.

To review all email notifications sent for a participant:

  1. Navigate to the Notifications tab within the participant's profile.
    Note: An empty circle indicates that the message has not yet been opened, and a green checkmark indicates that the message has been opened.
  2. Click on the specific notification to view additional details, including a timestamp indicating when the message was opened.

    seenemail.png

  3. To re-send an email, select the message and click the RE-SEND button.

resend.png

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Send Message

Send Message allows you to send a custom message to all users for a participant. The message will be sent to all users for the participant with a reply-to email of the provider who sent the message.

To send an individual message to a participant's authorized users:

  1. Navigate to the Notifications tab within the participant's profile.
  2. Click the SEND MESSAGE button.

individualmessage.png

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