User Information

In this article:

• User Information

• Text Message Alerts

• Forgot Your Password

• Change Your Password

 

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User Information

The About You page in User Settings must be completed before you can access your participants' profiles. You can add or update the name, email address, phone number, and mailing address associated with your account on the About You page. Any field outlined in red is required.

To add or update your User Information:

1. In the upper-right corner of the page, click your name.
2. In the Menu, click About You.
3. Make any necessary changes.
4. Click the SAVE button.

Important: If you edit your mailing address, click the CONFIRM button, and then click the SAVE button.

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Text Message Alerts

Your organization may activate text message alerts so they can quickly update you in case of emergencies or other urgent news. You can opt-in or opt-out at any time.

To enable text message alerts:

1. In the upper-right corner of the page, click your name.
2. In the Menu, click About You.
3. In the I would like to receive text message alerts section, click the Yes button.
4. Click the SAVE button.
5. In the Confirm Your Phone Number window that appears, click the CONTINUE button. A code will be sent to you as a text message.
6. In the Your Code Was Sent window that appears, type the code that was texted to you, and then click the SUBMIT button.
7. In the Success window that appears, click the OK button.

DocNetwork cannot guarantee that text messages will be received by the intended recipient. This service may be used in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed. Service costs from carriers are the responsibility of the recipient.

 

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Forgot Your Password

If you forgot your password, please click the Forgot your password? link on the Login page. You will receive an email with a link and instructions to reset your password.

To reset your password:

1. Open the Login page.
2. In the Email Address box, type the email address that you use to log in to your account.
3. Click the Forgot your password? link.
4. In the Password Reset window that appears, click RESET MY PASSWORD.
   Important: For security reasons, the link can only be clicked one time.

5. In the email that you receive, click the green Reset Password button.
6. In the New Password box, type your new password.
7. In the Confirm Password box, type your new password again.
8. Click the SET PASSWORD button.

 

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Change Your Password

If you want to make your password more secure, you can change it in the Settings page of your account.

Picking a strong password is important for the security of your account. Passwords must:

• Be at least 8 characters long
• Have both upper- and lower-case letters
• Have at least one number of symbol 

To change your password:

1. In the upper-right corner of your account, click your name.
   
2. In the left column, click Security.
3. In the New Password box, type your new password.
4. In the Confirm Password box, type your new password again.
5. Click the SET PASSWORD button.