User Information

User information includes information like your contact information, authorized users, enabling text message alerts, and how to reset or change your password.

In this article:

• User Information
• Add a User
• Enable Text Message Alerts
• Reset your Password
• Change your Password

 

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User Information

The About You page in User Settings must be completed before you can access your participants' profiles. You can add or update your name, email address, phone number, and mailing address on the About You page. Any field outlined in red is required and must be completed.

To add or update your User Information:

1. In the upper-right corner of the page, click your name.
2. In the Menu, click About You.
3. Add all necessary information.
4. Click the CONFIRM button.
   Important: The CONFIRM button only appears if you add or edit your mailing address.
5. Click the SAVE button.

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Add A User 

If you are an authorized user of a participant’s profile, you can add new authorized users to the profile including additional email addresses that you own. To add a user:

1. Log in to your account.
2. Click the name of the participant for whom you want to add a user.
3. At the top of the page, in the right column, click the MANAGE USERS button.
4. In the Email Address box that appears, type the email address of the new user.
5. (Optional) If your organization uses the CampGrams feature, you can check the box below the Email Address field to Restrict the User’s Access to CampGrams Only.
6. Click the ADD USER button.

If the user does not already have an account associated with that email address, they will receive an email invitation asking them to create their own account and password.

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Enable Text Message Alerts

Your organization may activate text message alerts so they can quickly update you in case of emergencies or other urgent news. You can opt-in or opt-out at any time.

To enable text message alerts:

1. In the upper-right corner of the page, click your name.
2. In the Menu, click About You.
3. In the I would like to receive text message alerts section, click the Yes button.
4. Click the SAVE button.
5. In the Confirm Your Phone Number window that appears, click the CONTINUE button. A code will be sent to you as a text message.
6. In the Your Code Was Sent window that appears, type the code that was texted to you, and then click the SUBMIT button.
7. In the Success window that appears, click the OK button.

DocNetwork cannot guarantee that text messages will be received by the intended recipient. This service may be used in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed. Service costs from carriers are the responsibility of the recipient.

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Reset your Password

If you forgot your password, please click the Forgot your password? link on the Login page. You will receive an email with a link and instructions to reset your password.

To reset your password:

1. Open the Login page.
2. In the Email Address box, type the email address that you use to log in to your account.
3. Click the Forgot your password? link.
4. In the Password Reset window that appears, click RESET MY PASSWORD.
5. In the email that you receive, click the green Reset Password button. If you do not see the email in your inbox, check your Spam/Junk folder.
   Important: For security reasons, the button can only be clicked one time. If clicking the button does not work, it might be because of your browser’s security. Repeat steps 1-4 to get a new Password Reset link. In the email that you receive, copy the link located below the Reset Password button, and then paste it into your browser (e.g., Chrome, Safari, Microsoft Edge, etc.).
   
6. In the New Password box, type your new password.
7. In the Confirm Password box, type your new password again.
8. Click the SET PASSWORD button.

 

 

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Change your Password

If you want to make your password more secure, you can change it in the Settings page of your account.

Picking a strong password is important for the security of your account. Passwords must:

• Be at least 8 characters long
• Have both upper- and lower-case letters
• Have at least one number of symbol 

To change your password:

1. In the upper-right corner of your account, click your name.
   
2. In the left column, click Security.
3. In the New Password box, type your new password.
4. In the Confirm Password box, type your new password again.
5. Click the SET PASSWORD button.

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