In this article:
Add Registration
You can manually add a registration for a participant. This includes the ability to override any capacity limits for a session.
If you use our Registration module, it is important to note that you will also need to add any Add-Ons or Coupons that need to be associated with the participant's session.
To add a registration for a participant:
- In the participant's profile, click the Registrations tab.
- Click the NEW REGISTRATION button
- Check the box to select Participant, and then check the box to select Current or Upcoming, depending on the dates of the session.
- In the Select from (#) Groups box, click the name of the group for which you want to register.
- Click the Register button.
Deactivate One Registration
You can deactivate a single registration for a participant, or you can use the Bulk Registration Deactivation feature and deactivate several registrations at once.
If you are using our online Registration feature, please be aware:
- Refunds must be initiated by you; they are not automatically initiated when a session is deactivated. You can learn more about initiating refunds in our Refund article.
- Protection Plans are not automatically refunded. A participant must email support@campdoc.com or support@schooldoc.com with a written request to refund the protection plan. You can read more about this in our Protection Plan article.
- If a participant changes their mind about attending a session, they cannot use their account to register for a session that has been deactivated. It must be reactivated by a provider.
To deactivate a single registration for a participant:
- In the participant’s profile, click the Registrations tab.
- Click the name of the session that you want to deactivate.
- Click the DEACTIVATE button.
- (Optional) If there is a cancellation fee, in the Cancellation Fee box, type the amount.
- Click the DEACTIVATE button.
- In the Deactivate Registration window that appears, click the DEACTIVATE button to confirm.
Deactivate Multiple Registrations
You can deactivate registrations in bulk for a participant.
If you are using our online Registration feature, please be aware:
- Refunds must be initiated by you; they are not automatically initiated when a session is deactivated. You can learn more about initiating refunds in our Refund article.
- Protection Plans are not automatically refunded. A participant must email support@campdoc.com or support@schooldoc.com with a written request to refund the protection plan. You can read more about this in our Protection Plan article.
- If a participant changes their mind about attending a session, they cannot use their account to register for a session that has been deactivated. It must be reactivated by a provider.
To deactivate several registrations for a participant:
- In the participant’s profile, click the Registrations tab.
- Click the DEACTIVATE REGISTRATIONS button.
- Check the boxes to select the registrations that you want to deactivate.
- (Optional) If there are cancellation fees, in the Cancellation Fee box(es), type the amount(s).
- Click the SUBMIT button.
- In the Deactivate Registrations window that appears, click the OK button. A Success message will appear.
Reactivate Registration
If a participant changes their mind and wants to attend a session that has been deactivated, only a provider can reactivate the session for them.
If you use our Registration Module, it is important to note that you will also need to reactivate any Add-Ons or Coupons associated with the session.
To reactivate a registration for a participant:
- In the participant’s profile, click the Registrations tab.
- Click the name of the session that you want to reactivate.
- Click the REACTIVATE button.
- In the Reactivate Registration window that appears, click the Reactivate button.
Add Coupons and Add-Ons
You can manually add or remove a coupon or add-on in a participant’s registration.
To add or remove a coupon or add-on:
- In the participant’s profile, click the Registrations tab.
- Click the name of the session that you want to edit.
- Click the EDIT REGISTRATION button.
- Do one of the following, depending on whether you want to add or remove a coupon or add-on:
- To remove a coupon or add-on, click the Delete icon (
) next to the add-on or coupon that you want to remove.
- To add a coupon or add-on, check the box(es) next to the items that you want to add, and then click the REVIEW CHANGES button.
- To remove a coupon or add-on, click the Delete icon (
- After you have reviewed the changes, click the CONFIRM CHANGES button.
Waitlist
To promote a participant from the waitlist:
- In a participant's profile, click the Registrations tab.
- Click the name of the waitlisted session.
- Click the PROMOTE FROM WAITLIST button to enroll them in the session.
- In the Promote from Waitlist window that appears, click the OK button.
To view a list of participants currently on a waitlist:
- In the List Builder, click the ADD CONDITION button.
- In the condition box, select Group Select.
- In the middle box, select is.
- In the last box, select the group(s) for which you want to view the waitlist.
- Click the ADD CONDITION button
- In the condition box, select Waitlisted Status.
- In the middle box, select is.
- In the last box, select Waitlisted. You can learn more about how to use the List Builder in our List Builder article.