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Registrations

 


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Add Registration

You can manually add a registration for a participant. This includes the ability to override any capacity limits for a session.

If you use our Registration module, it is important to note that you will also need to add any Add-Ons or Coupons that need to be associated with the participant's session.

To add a registration for a participant:

  1. In the participant's profile, click the Registrations tab.
  2. Click the NEW REGISTRATION button
  3. Check the box to select Participant, and then check the box to select Current or Upcoming, depending on the dates of the session.
  4. In the Select from (#) Groups box, click the name of the group for which you want to register.
  5. Click the Register button.

 

register.png

 

 

 

Deactivate One Registration

You can deactivate a single registration for a participant, or you can use the Bulk Registration Deactivation feature and deactivate several registrations at once.

If you are using our online Registration feature, please be aware:

  • Refunds must be initiated by you; they are not automatically initiated when a session is deactivated. You can learn more about initiating refunds in our Refund article.
  • Protection Plans are not automatically refunded. A participant must email support@campdoc.com or support@schooldoc.com with a written request to refund the protection plan. You can read more about this in our Protection Plan article.
  • If a participant changes their mind about attending a session, they cannot use their account to register for a session that has been deactivated. It must be reactivated by a provider.

To deactivate a single registration for a participant:

  1. In the participant’s profile, click the Registrations tab.
  2. Click the name of the session that you want to deactivate.
  3. Click the DEACTIVATE button.
  4. (Optional) If there is a cancellation fee, in the Cancellation Fee box, type the amount.
  5. Click the DEACTIVATE button.
  6. In the Deactivate Registration window that appears, click the DEACTIVATE button to confirm.

Deactivate_One_Registration.png

 

 

 

Deactivate Multiple Registrations

You can deactivate registrations in bulk for a participant.

If you are using our online Registration feature, please be aware:

  • Refunds must be initiated by you; they are not automatically initiated when a session is deactivated. You can learn more about initiating refunds in our Refund article.
  • Protection Plans are not automatically refunded. A participant must email support@campdoc.com or support@schooldoc.com with a written request to refund the protection plan. You can read more about this in our Protection Plan article.
  • If a participant changes their mind about attending a session, they cannot use their account to register for a session that has been deactivated. It must be reactivated by a provider.

To deactivate several registrations for a participant:

  1. In the participant’s profile, click the Registrations tab.
  2. Click the DEACTIVATE REGISTRATIONS button.
  3. Check the boxes to select the registrations that you want to deactivate.
  4. (Optional) If there are cancellation fees, in the Cancellation Fee box(es), type the amount(s).
  5. Click the SUBMIT button.
  6. In the Deactivate Registrations window that appears, click the OK button. A Success message will appear.

Deactivate_Multiple_Registrations.png

 

 

Reactivate Registration  

If a participant changes their mind and wants to attend a session that has been deactivated, only a provider can reactivate the session for them.

If you use our Registration Module, it is important to note that you will also need to reactivate any Add-Ons or Coupons associated with the session.

To reactivate a registration for a participant:

  1. In the participant’s profile, click the Registrations tab.
  2. Click the name of the session that you want to reactivate.
  3. Click the REACTIVATE button.
  4. In the Reactivate Registration window that appears, click the Reactivate button.

Reactivate.png

 

 

 

Add Coupons and Add-Ons

You can manually add or remove a coupon or add-on in a participant’s registration.

To add or remove a coupon or add-on:

  1. In the participant’s profile, click the Registrations tab.
  2. Click the name of the session that you want to edit.
  3. Click the EDIT REGISTRATION button.
  4. Do one of the following, depending on whether you want to add or remove a coupon or add-on:
    • To remove a coupon or add-on, click the Delete icon ( Red_Trash_Can_Icon.png ) next to the add-on or coupon that you want to remove.
    • To add a coupon or add-on, check the box(es) next to the items that you want to add, and then click the REVIEW CHANGES button.
  5. After you have reviewed the changes, click the CONFIRM CHANGES button.

Adjust_AddOns_and_Coupons_2.png

 

Waitlist

To promote a participant from the waitlist:

  1. In a participant's profile, click the Registrations tab.
  2. Click the name of the waitlisted session.
  3. Click the PROMOTE FROM WAITLIST button to enroll them in the session.
  4. In the Promote from Waitlist window that appears, click the OK button.

Promote_From_Waitlist.png

 

To view a list of participants currently on a waitlist:

  1. In the List Builder, click the ADD CONDITION button.
  2. In the condition box, select Group Select.
  3. In the middle box, select is.
  4. In the last box, select the group(s) for which you want to view the waitlist.
  5. Click the ADD CONDITION button
  6. In the condition box, select Waitlisted Status.
  7. In the middle box, select is.
  8. In the last box, select Waitlisted. You can learn more about how to use the List Builder in our List Builder article.

Waitlist_Status.png

 

 

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