Register

This article walks you through how to register your participant for one or multiple sessions, including how to add additional features such as add-ons, travel and emergency coverage, donations, and more.

Note: This article is only applicable if your organization is using the CampDoc or SchoolDoc Online Registration feature.

Important: We highly recommend setting up your account and creating your participant's profile in advance before registration opens. This would ensure a speedier process and give you a better chance of successfully registering for your preferred session(s).

Please review the Sign Up article if you need assistance creating your account or logging in.

How to Add a Registration - Overview Video

This video explains how parents/guardians can register their participants for new sessions.

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Select Sessions

You can register for sessions that your organization makes available.

To register for a session(s):

In the participant’s profile, click Registration.
Click the REGISTER FOR A NEW SESSION button.
(Optional) Select any filters your organization might use to qualify you for specific sessions, such as Grade or Location.
Check the box(es) to select the session(s) for which you want to register.
Click the CONTINUE button, and then follow any other prompts to complete the registration.

Important: Sessions and add-ons may fill, and are not guaranteed until purchase is complete. If any sessions and their subsequent add-ons, coupons, or protection plans become unavailable before completing the purchase, you will NOT be charged for these sessions.

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Add-Ons

This video briefly describes add-ons and how to purchase them.

Add-ons are additional purchases that you can add to your registration (e.g. t-shirts, after-school care, bus transportation, store credit). If you have any questions regarding the add-ons offered, please contact your organization directly.

If you have already registered for a session and did not purchase an add-on, you can still return to your account and purchase it.

To purchase an add-on after you have registered:

In the participant’s profile, click Registration.
Click the name of the session for which you want to purchase the add-on.
Check the box(es) to select the add-on(s) you want.
Click the ADD button.

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Coupons

Coupons are discounts offered by your organization. If you believe you are eligible for a discount but have not received your coupon code or if you believe you have entered a correct coupon code, but are receiving a message that it is incorrect, please contact your organization directly.

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Protection Plan

As part of the registration process, you will have the option to purchase travel and emergency medical protection.

To add coverage, follow the steps below:

Click the ADD PROTECTION PLAN button. The tuition field will auto-populate with the amount of your sessions.
Check the box next to the session(s) that you want covered.
If you need to adjust the dates that are covered, click on the Edit icon and adjust the date values.
Click the UPDATE button.
If you need to adjust the amount of tuition or transportation costs that are covered, click the appropriate box, and adjust the tuition and transportation values. Your plan cost will adjust based on the total insured amount.
In the Participant's Primary Address box, type your primary address.
Click the CONFIRM button.
Click the CONTINUE button to continue with the registration process.

To decline coverage, click the DECLINE PROTECTION PLAN button.

Note: If you decline the protection plan when you register, you will still have the option to purchase it afterwards. Check out our Protection Plan article for more information.

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Donations

You may have the option to make a donation to your organization as part of the registration process. If you have any questions regarding the donation process, please contact your organization directly.

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Confirm and Pay

On the Confirmation page, you will select your payment option and payment method:

Select your payment option. Do one of the following, depending on whether you want to pay the full amount, other amount, or set up a payment plan:
- To pay the full amount, select Full.
- To pay the minimum required amount set by your organization or a separate amount, select Other.
- To set up a payment plan to make payments over time, select None. In the follow-up Set up a payment plan? section, select Yes.
Select your payment method. Do one of the following, depending on whether you have a saved payment method or want to add a new payment method:
- If you have a payment method saved, select it from the dropdown menu.
- If you do not have a payment method saved, or would like to add a new payment method, select the New Method option from the dropdown menu and choose whether you would like to add a Credit Card or Bank Account.
  Note: If paying with a bank account, please double check your account number and routing number. If numbers are entered incorrectly and a payment is attempted, you will incur a $35.00 returned check fee.
In the Allow [Organization] to use this payment method? section, indicate whether your organization has permission to charge or set up payment plans on your behalf.
In the Billing Address box, type in your billing address.
(Optional) If you are setting up a payment plan, enter the number of months over which you will pay off the total amount, and the day of the month for the payment plan to process. Please note that your organization may have a due date set for all payments to be made.
After reviewing your information, click the REGISTER (or PAY [$XXX] AND REGISTER if submitting payment) button.
In the Confirm Payment pop-up box, click Pay [$XXX] Now.
Note: Sessions and add-ons may fill, and are not guaranteed until purchase is complete. The final total may differ if sessions are no longer available. You will not be charged for unavailable and waitlisted sessions.

*IMPORTANT: Payments will display on your account statement as DocNetwork, Inc. (Ann Arbor, MI), the CampDoc and SchoolDoc parent company name.

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Confirmation Pop-up

Upon confirming your payment at the final step of the registration process, you will be shown a confirmation pop-up with an itemized list of sessions to let you know which sessions you have successfully purchased, along with any that were unsuccessful or might have filled up during the registration process.

While you will also receive an email confirmation for the successfully registered sessions, this confirmation pop-up gives an immediate session breakdown, and allows you to add new sessions or manage current ones all from one centralized location.

Watch the video below for more information, then check out the examples of the confirmation pop-up variations you might see in your account!

00:03: Well Hi. I'm Phil from the DocNetwork training team. In this video, 00:07: we're going to show you about the exciting new updates to the participant-facing 00:11: registration workflow. Our team has heard you and we've been working hard 00:15: behind the scenes to improve the experience for your families 00:20: when it comes to the registration process. I'll walk you through a few different 00:24: scenarios in this video, and highlight some of the enhancements along the way. 00:29: In this first scenario, we're going to show you what it looks like when all goes well and all 00:33: sessions are available to be purchased. As we go through all of these sessions, 00:37: you'll see that we register for multiple sessions all with limited availability, 00:42: but they are all still available. So that's great. 00:45: Let's go ahead and register. We'll apply 00:49: some coupons along the way. We get to the confirmation 00:53: page and can see the total that's due. If we have enabled 00:57: the payment plan at our organization, we can go ahead and utilize that here. 01:02: We'll set that up and you can see the confirmation for the sessions. 01:08: We have a new itemized sessions list post-purchase. 01:11: So while your families will still get an email confirmation for their upcoming sessions, 01:15: we now give an on screen pop-up of the session breakdowns. 01:19: This allows families to add new sessions or manage current ones all from one 01:23: convenient location. Finally we can let our friends and followers know 01:27: that we're registered with the social media options here. 01:31: In scenario 2 this will look a little different. 01:34: We're super excited about the updates that you'll see in this option here. 01:37: We now allow our users to be automatically added to a waitlist for any 01:41: session that becomes full and has a waitlist enabled. 01:44: This will allow for more Equitable experience as you wait in line for 01:48: spots to become available. This is particularly relevant to our organizations 01:52: that have a competitive registration process response fill up quickly. 01:58: One thing I want to highlight before we jump into far as the new text for Clear expectations 02:03: while this is always been the case for our registration Journey. 02:06: We now have updated text into locations that lets our participants 02:10: know that sessions are not guaranteed until purchase. 02:14: This means that if any session in the add-ons or coupons or protection 02:18: plans become unavailable before completing the purchase you will not be charged 02:22: for the now unavailable sessions. In our example here Johnny 02:27: Test is registering for Camp one session already has a waitlist 02:31: here. And some other sessions are nearly full but 02:35: not quite Johnny goes ahead and registers for multiple sessions. 02:40: He's going to continue on to the next page and start answering questions about add-ons and such. 02:45: However would John he's unaware of here what's happening simultaneously, 02:50: we have another participant trying to register Michael testings 02:54: Lee who's just a little bit ahead of Johnny in the process and is ready to purchase 02:59: weeks to four and five now if you recall All 03:03: week to only had one spot left Michael goes 03:07: ahead and confirms his payment and he's all set. 03:10: Michael is now registered for weeks to four and five much to Johnny's 03:14: unknowing disappointment. So back to Johnny Test Johnny, 03:19: I'll finish up his registration process. He'll even choose to add some protection plan options 03:24: for all weeks that he was registering for Now 03:29: on to the confirmation page where the total is five hundred and $26 with 03:33: $301 do now they click register and 03:38: look what happened. Johnny is registered for two sessions and automatically 03:42: waitlisted for two other sessions. 03:44: Now with the auto waitlist enabled Johnny is automatically added to the waitlist 03:48: and registered for the sessions that he still eligible for this improved 03:53: purchase experience helps participants out all around if some sessions 03:57: become unavailable. Attempting to register you can successfully secure 04:01: any available session and be automatically waitlisted assuming 04:05: that it's enabled for the now unavailable session. 04:09: Additionally as you'll see the amount automatically changed Johnny was 04:14: only charged $239 today rather than the $301 04:19: and his payment plan was updated accordingly as well. 04:23: Furthermore you'll be given a fancy new button to send you back to select new 04:27: sessions. If you'd like participants can go back and register for a different 04:31: or additional sessions if they prefer. And 04:36: finally our third and final scenario here what happens when 04:40: Johnny Test is trying to register for a session that does not have a waitlist 04:44: and is no longer available. As you watch Johnny attempt to 04:48: register for the one last spot in the winter session unknown to 04:52: Johnny his Nemesis. Michael testings Lee is registering 04:56: for and swiping this spot at the same time as 05:00: we see here. Michael got in grab that spot. 05:04: Thanks a lot, Michael. Meanwhile, Johnny is wrapping up 05:08: his registration process. He's going to pay a total of $237 05:13: clicks pay. But alas the registration was 05:17: not successful. However, no charges went through including 05:21: payment plan and donations Johnny can go back and choose a new session. 05:26: But ultimately he won't be charged for any of those sessions. 05:30: So there's a lot there but we're really excited about these enhancements 05:35: and think it'll make a great end-user experience for your families this upcoming 05:39: season as always thanks for watching this video. 05:43: And if you have any questions or any thoughts comments, feel free to reach out to your 05:47: team.

Below are examples of the confirmation pop-up variations you may see in your account: