This article walks you through how to make payments, save payment methods, view your account history, and set up payment plans in your CampDoc or SchoolDoc account.
NOTE: This article is only applicable if your organization is using the CampDoc or SchoolDoc Online Registration feature.
In this article:
Make Payment
00:03: Well, hi there. I'm Phil from the DocNetwork Training Team, and in this video, 00:07: we're going to walk you through how to make a payment within the CampDoc or SchoolDoc platform. 00:11: In our scenario today, we're going to be logging in as the parent 00:15: of our participant, Christina Allen, who is already registered for 00:19: camp. But now how do we make an additional payment? I've 00:24: already logged into CampDoc and now find myself on the parent landing page here. 00:29: We see all the options here and when it comes to anything financial, we'll want to select 00:34: Account. This takes us to our account history page, 00:38: which we see here. I can see all the historical financial 00:42: information here. If you happen to have a broad range of historical data, 00:47: you can click the filter icon to narrow down your dates. 00:51: Additionally, if you want to print out your line items, click the button here, 00:57: and that will give you this option. 01:01: To make a payment, select make a payment or donate. 01:05: This will take you to a page with some specific information and options. 01:09: As a side note, if your organization does not have donation enabled, 01:13: it will simply say, make a payment. 01:15: The first thing to note here, is the note at the top. 01:18: Electronic payments will appear on your statement as coming 01:22: from DocNetwork Inc. DocNetwork is the parent company of CampDoc 01:26: and SchoolDoc, so be aware on your billing statement 01:29: it will not say the name of your organization or CampDoc or SchoolDoc but 01:34: instead it will say DocNetwork, Inc. 01:38: To pay the full amount select full balance. To make a partial 01:42: payment, select another amount and again if 01:46: donations are enabled, you also have the option to make a donation here. Choose 01:51: the credit card or bank account option, enter the appropriate information 01:57: and finally the amount if you choose another amount or make a donation, 02:03: If paying with a bank account, please double check your account number and routing number, 02:07: if numbers are entered incorrectly in a payment is attempted, you will incur a thirty-five 02:11: dollar returned check fee. You can also give an organization 02:16: permission to use your save method payment when you need a refund or to enable 02:20: a payment plan. To find out more about payment plans, be sure to watch 02:24: our cleverly titled, how to set up a payment plan. 02:27: Once you're all set, simply select pay, and then you're all set. 02:32: Thanks for watching. And as always, don't hesitate to reach out if you have any questions.
To make additional payments, go to the Account tab, and click the Make a Payment or Donate button.
From here, select whether you would like to pay the Full Balance, Another Amount, or Make a Donation.
If you have a payment method saved, you can select it from the drop-down menu.
If you do not have a payment method saved, or would like to add a new payment method, select the New Method option from the drop-down menu and choose whether you want to add a Credit Card or Bank Account.
If paying with a bank account, please double check your account number and routing number. If numbers are entered incorrectly and a payment is attempted, you will incur a $35.00 returned check fee.
You will need to indicate whether your organization has permission to charge or set up payment plans on your behalf, and you will also need to enter your billing address.
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Saved Payment Method
You can add and remove a Saved Payment Method in your account. You can also give an organization permission to use your saved payment method when you need a refund or to enable a payment plan.
Please note that when you make an electronic payment with a credit card or e-check, the organization can only initiate an electronic refund to the credit card or bank account used in the original transaction. For more information, please check out our FAQs.
To add a saved payment method:
- Log in to your account.
- In the upper-right corner, in the green banner, click your name.
- In the Menu, click $ Billing.
- Click the ADD A PAYMENT METHOD button.
- Depending on the payment type, click CREDIT CARD or BANK ACCOUNT.
Note: We accept Visa, Mastercard, Amex, and Discover.
- Add the necessary information in all of the boxes outlined in red. Red means the information is required.
- Do one of the following, depending on whether you want the organization to be able to initiate a transaction(s) with your credit card or bank account such as when providing a refund or enabling a payment plan:
- If you want to give the organization permission to use your credit card or account, click the Yes button.
- If you do not want to give the organization permission to use your credit card or account, click the No button.
- After adding your Billing Address, click the CONFIRM button that appears.
- Click the SAVE PAYMENT METHOD button.
Important: Any transactions will appear on your bank statement from DocNetwork, Inc. (Ann Arbor, MI).
To remove or give the organization permission to use a saved payment method:
- Log in to your account.
- In the upper-right corner, in the green banner, click your name.
- In the Menu, click $ Billing.
- Do one of the following, depending on whether you want to remove a saved payment method or give the organization permission to use it:
- If you want to remove a saved payment method, click the Remove icon (
).
- If you want to give the organization permission to use the saved payment method, check the ORGANIZATION PERMISSION box.
Important: Any transactions will appear on your bank statement from DocNetwork, Inc. (Ann Arbor, MI).
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Account History
To view your account history, navigate to the Account tab. From here you can view a list of your previous transactions and your account balance.
If you have questions or concerns about your registrations, account balance or cancellations, please contact your organization directly.
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Payment Plans
00:00: Hi there. I'm Phil from the DocNetwork Client Training Team. In 00:04: this video, we're going to walk you through how to set up a payment plan within the CampDoc 00:08: or SchoolDoc platform. In our scenario 00:11: today, we're going to be logging in as the parent of our participant, 00:14: Christina Allen, who is already registered for camp. 00:17: But now, how do we set up a recurring payment plan, so we 00:22: can essentially set it and forget it. 00:25: We've already logged in and now we're on the participant landing page. To 00:30: set up a payment plan, navigate to the account tab, and click 00:34: the set up a payment plan button. 00:37: If you already have a payment method saved, you can click here to select. 00:42: In our example, we don't, so we'll say new payment method. Choose 00:46: the credit card or bank account option and enter the appropriate information. 00:52: Please be aware that if you're paying with a bank account, make sure to double check your account 00:56: number and routing number. If numbers are entered incorrectly, or if 01:00: there's insufficient funds and a payment is attempted, you will 01:04: incur a thirty-five dollar return check fee. 01:08: The system will automatically enter the total amount to pay off, and then 01:12: you can choose the length of time and day of the month for the payment plan to process. 01:17: As you change the amounts, you can notice your monthly payment 01:21: amount change. Please note that your Camp will have chosen a date relative 01:26: to their programming when all payments must be made. In this 01:30: case, you'll notice that all of Camp Arbor's payments must be received by July 1st. 01:34: As a final FYI, 01:37: if you want to change your current payment plan, you'll need to cancel your current 01:41: payment plan and then set up a new one. 01:44: Thanks for watching, and as always, don't hesitate to reach out if you have any questions.
To set up a payment plan, navigate to the Account tab and click the Setup a Payment Plan button.
Select a saved payment method from the drop-down or add a new payment method. You will be able to select an amount, length of time, and day of the month for the payment plan to process.
Please note that your organization may have a due date set for all payments to be made.
How do I change my current payment plan?
To change your current payment plan, you will need to cancel your current payment plan and then set up a new one.
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