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Protection Plan

Everyone can encounter unforeseen circumstances that can force them to change plans. The Protection Plan helps to protect both you and your participants from the unexpected.

In this article:

 

 

Plan Details

As part of the registration process, you will have the option to purchase a protection plan. 

Our Basic protection plan is an optional benefit for families, and includes coverage for:

  • Cancellation and Interruption. Reimburses program costs in case a participant needs to cancel or interrupt a program due to a covered event. Covered events include sickness or injury, or a parent losing their job.

  • Emergency Medical Expenses. Provides participants with coverage for emergency medical expenses during international and domestic travel, in case of sickness or accidents during their program.

For added protection, families may choose to purchase a Deluxe plan. This plan includes all the coverage and services of our Basic plan, with the addition of Cancel for Any Reason coverage.

Visit www.campdoc.com/protection-plan for additional information, including important disclaimers, and a summary of the plan details.

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How to Purchase

You will have the option to purchase a protection plan as part of the registration process; if you declined the protection plan when you registered, you can still purchase it afterwards. 

The tuition field will auto-populate with the amount of your sessions. You may increase or decrease coverage by adjusting the tuition and transportation values. Your plan cost will adjust based on the total insured amount. 

How to purchase a plan: 

    1. Log into your CampDoc or SchoolDoc account to access your Participant Portal. 
    2. In the left column, click the name of the person for whom you want to purchase a protection plan.
    3. In the menu that appears, click Protection Plan.
      Note: Alternatively, you can click on Protection Plan in the homepage below your participant's name.

      pplan.png
    4. Check the box next to the session(s) you want covered.
    5. If you need to adjust the dates that are covered, click on the Edit icon and click Update to save those changes.
    6. If you need to adjust the amount of tuition or transportation costs that are covered, click the appropriate box and type the amount you want covered.
    7. Under Selection, make your plan selection.
      Note: Information on the Basic vs. Deluxe plans is presented at the top of the Protection Plan page in your account.
    8. In the Participant's Primary Address box,  type your primary address.
    9. Click the CONFIRM button.
    10. Once all your information is reviewed and ready for submission, click the CONTINUE button.
    11. On the Confirmation page, select your payment method and add your payment information.
    12. In the Billing Address box, type your billing address.
    13. In the Allow [ORGANIZATION] to use this payment method? section, make your selection: Yes or No.
    14. After reviewing your information, click the PAY [$XXX] AND REGISTER button to complete your purchase.*

      *IMPORTANT NOTE: Charges will appear from DocNetwork, Inc. (Ann Arbor, MI) 

protection_plan_2_merged.png

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Changes, Cancellations, and Refunds

If you are not completely satisfied within 15 days of purchasing a plan, you may contact us for a refund of your plan cost as long as your participant has not departed on their trip or filed a claim. Plans are non-refundable after 15 days of purchase. 

It is important to note that protection plans are not automatically refunded when a session is canceled/deactivated.

Only a participant and/or their authorized user can request a change or refund for a protection plan. All requests must be submitted in writing to support@campdoc.com or support@schooldoc.com, and they must include the following information:

  • Full Name
  • Date of Birth 
  • Organization Name
  • Session Name
  • Session Date
  • Type of Plan (Basic or Deluxe)
  • An explicit request to cancel, change, or refund the plan

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Coverage Questions and Making a Claim

Visit www.campdoc.com/protection-plan for additional information, including important disclaimers, and a summary of the plan details.

For questions regarding benefits and to make a claim, please contact Travel Insured International at 844-440-8113 or visit www.travelinsured.com/docnetwork. Reference Plan #53973.

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