Managing Deactivated Questions

Whether you need to recover a question that was deactivated by mistake or you want to reuse a custom question from a previous season, you can easily view and reactivate questions that have been deactivated in your account.

This guide walks you through locating deactivated questions and choosing the best way to bring them back into your draftset.

In this article:

• View Your Deactivated Questions
• Choose How to Restore Your Question
  • Reactivate the Question (Restores Past Data)
  • Copy the Question (Starts Fresh)
     

Prerequisites

• You must have administrative or builder permissions to edit forms and questionnaires.
• If you are working in a live account, please review our article on Making Changes in a Live Account before proceeding to understand how changes affect current users.

To Access Builder

Go to: Settings, Builder, Select the Active Draftset or create a new Draftset.
 

Step 1: View Your Deactivated Questions

Before you can restore a question, you need to change your view to see hidden or inactive items.

1. Open a questionnaire Draftset.
2. Locate the Active Questions toggle switch at the top of the questionnaire panel.
3. Switch the toggle to show Deactivated Questions (inactive items). The view will update to display all deactivated steps and/or questions.

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Step 2: Choose How to Restore Your Question

When bringing a question back, you have two options depending on whether you want to keep the historical answers that users previously submitted.
 

Option A: Reactivate the Question (Restores Past Data)

Use this option if you want to bring the original question back and keep all historical answer data that users previously typed or selected for it.

1. In the Questions Overview panel, click on the deactivated question you want to restore.
2. Click the Reactivate button. The question moves into your temporary action Queue.
3. Adjust the Active Questions toggle at the top of the screen back to your active view so you can see your current form structure.
4. In the Questions Overview panel, select the active question or step inside or under which you want to place the reactivated question.
5. Click Place Inside or Place Under to drop the question back into your active pool.
    

Option B: Copy the Question (Starts Fresh)

Use this option if you want to reuse the exact phrasing and settings of a question, but you want a clean slate with no previous user answers attached.

1. In the Questions Overview panel, click on the deactivated question you want to copy.
2. Click the Copy button. The question duplicate moves into your temporary action Queue.
3. Adjust the Active Questions toggle at the top of the screen back to your active view to see your current form structure.
4. In the Questions Overview panel, select the active question or step inside or under which you want to paste the copied question.
5. Click Paste Inside or Paste Under to add the question to your active pool.
    

NOTE: As a reminder, deactivating a question does not preserve any nested sub-question structure. Each question or step will appear individually in the Deactivated Questions pane, not grouped under its original parent.

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