In this video, you will learn about the new and improved registration workflow for participants.
00:03: Well Hi. I'm Phil from the DocNetwork training team. In this video, 00:07: we're going to show you about the exciting new updates to the participant-facing 00:11: registration workflow. Our team has heard you and we've been working hard 00:15: behind the scenes to improve the experience for your families 00:20: when it comes to the registration process. I'll walk you through a few different 00:24: scenarios in this video, and highlight some of the enhancements along the way. 00:29: In this first scenario, we're going to show you what it looks like when all goes well and all 00:33: sessions are available to be purchased. As we go through all of these sessions, 00:37: you'll see that we register for multiple sessions all with limited availability, 00:42: but they are all still available. So that's great. 00:45: Let's go ahead and register. We'll apply 00:49: some coupons along the way. We get to the confirmation 00:53: page and can see the total that's due. If we have enabled 00:57: the payment plan at our organization, we can go ahead and utilize that here. 01:02: We'll set that up and you can see the confirmation for the sessions. 01:08: We have a new itemized sessions list post-purchase. 01:11: So while your families will still get an email confirmation for their upcoming sessions, 01:15: we now give an on screen pop-up of the session breakdowns. 01:19: This allows families to add new sessions or manage current ones all from one 01:23: convenient location. Finally we can let our friends and followers know 01:27: that we're registered with the social media options here. 01:31: In scenario 2 this will look a little different. 01:34: We're super excited about the updates that you'll see in this option here. 01:37: We now allow our users to be automatically added to a waitlist for any 01:41: session that becomes full and has a waitlist enabled. 01:44: This will allow for more Equitable experience as you wait in line for 01:48: spots to become available. This is particularly relevant to our organizations 01:52: that have a competitive registration process response fill up quickly. 01:58: One thing I want to highlight before we jump into far as the new text for Clear expectations 02:03: while this is always been the case for our registration Journey. 02:06: We now have updated text into locations that lets our participants 02:10: know that sessions are not guaranteed until purchase. 02:14: This means that if any session in the add-ons or coupons or protection 02:18: plans become unavailable before completing the purchase you will not be charged 02:22: for the now unavailable sessions. In our example here Johnny 02:27: Test is registering for Camp one session already has a waitlist 02:31: here. And some other sessions are nearly full but 02:35: not quite Johnny goes ahead and registers for multiple sessions. 02:40: He's going to continue on to the next page and start answering questions about add-ons and such. 02:45: However would John he's unaware of here what's happening simultaneously, 02:50: we have another participant trying to register Michael testings 02:54: Lee who's just a little bit ahead of Johnny in the process and is ready to purchase 02:59: weeks to four and five now if you recall All 03:03: week to only had one spot left Michael goes 03:07: ahead and confirms his payment and he's all set. 03:10: Michael is now registered for weeks to four and five much to Johnny's 03:14: unknowing disappointment. So back to Johnny Test Johnny, 03:19: I'll finish up his registration process. He'll even choose to add some protection plan options 03:24: for all weeks that he was registering for Now 03:29: on to the confirmation page where the total is five hundred and $26 with 03:33: $301 do now they click register and 03:38: look what happened. Johnny is registered for two sessions and automatically 03:42: waitlisted for two other sessions. 03:44: Now with the auto waitlist enabled Johnny is automatically added to the waitlist 03:48: and registered for the sessions that he still eligible for this improved 03:53: purchase experience helps participants out all around if some sessions 03:57: become unavailable. Attempting to register you can successfully secure 04:01: any available session and be automatically waitlisted assuming 04:05: that it's enabled for the now unavailable session. 04:09: Additionally as you'll see the amount automatically changed Johnny was 04:14: only charged $239 today rather than the $301 04:19: and his payment plan was updated accordingly as well. 04:23: Furthermore you'll be given a fancy new button to send you back to select new 04:27: sessions. If you'd like participants can go back and register for a different 04:31: or additional sessions if they prefer. And 04:36: finally our third and final scenario here what happens when 04:40: Johnny Test is trying to register for a session that does not have a waitlist 04:44: and is no longer available. As you watch Johnny attempt to 04:48: register for the one last spot in the winter session unknown to 04:52: Johnny his Nemesis. Michael testings Lee is registering 04:56: for and swiping this spot at the same time as 05:00: we see here. Michael got in grab that spot. 05:04: Thanks a lot, Michael. Meanwhile, Johnny is wrapping up 05:08: his registration process. He's going to pay a total of $237 05:13: clicks pay. But alas the registration was 05:17: not successful. However, no charges went through including 05:21: payment plan and donations Johnny can go back and choose a new session. 05:26: But ultimately he won't be charged for any of those sessions. 05:30: So there's a lot there but we're really excited about these enhancements 05:35: and think it'll make a great end-user experience for your families this upcoming 05:39: season as always thanks for watching this video. 05:43: And if you have any questions or any thoughts comments, feel free to reach out to your 05:47: team.