In this article, you will find the following videos:
How to Make a Payment
In this video, you will learn how to make a payment within the CampDoc or SchoolDoc applications, for an existing registration.
00:03: Well, hi there. I'm Phil from the DocNetwork Training Team, and in this video, 00:07: we're going to walk you through how to make a payment within the CampDoc or SchoolDoc platform. 00:11: In our scenario today, we're going to be logging in as the parent 00:15: of our participant, Christina Allen, who is already registered for 00:19: camp. But now how do we make an additional payment? I've 00:24: already logged into CampDoc and now find myself on the parent landing page here. 00:29: We see all the options here and when it comes to anything financial, we'll want to select 00:34: Account. This takes us to our account history page, 00:38: which we see here. I can see all the historical financial 00:42: information here. If you happen to have a broad range of historical data, 00:47: you can click the filter icon to narrow down your dates. 00:51: Additionally, if you want to print out your line items, click the button here, 00:57: and that will give you this option. 01:01: To make a payment, select make a payment or donate. 01:05: This will take you to a page with some specific information and options. 01:09: As a side note, if your organization does not have donation enabled, 01:13: it will simply say, make a payment. 01:15: The first thing to note here, is the note at the top. 01:18: Electronic payments will appear on your statement as coming 01:22: from DocNetwork Inc. DocNetwork is the parent company of CampDoc 01:26: and SchoolDoc, so be aware on your billing statement 01:29: it will not say the name of your organization or CampDoc or SchoolDoc but 01:34: instead it will say DocNetwork, Inc. 01:38: To pay the full amount select full balance. To make a partial 01:42: payment, select another amount and again if 01:46: donations are enabled, you also have the option to make a donation here. Choose 01:51: the credit card or bank account option, enter the appropriate information 01:57: and finally the amount if you choose another amount or make a donation, 02:03: If paying with a bank account, please double check your account number and routing number, 02:07: if numbers are entered incorrectly in a payment is attempted, you will incur a thirty-five 02:11: dollar returned check fee. You can also give an organization 02:16: permission to use your save method payment when you need a refund or to enable 02:20: a payment plan. To find out more about payment plans, be sure to watch 02:24: our cleverly titled, how to set up a payment plan. 02:27: Once you're all set, simply select pay, and then you're all set. 02:32: Thanks for watching. And as always, don't hesitate to reach out if you have any questions.
How to Set Up a Payment Plan
In this video, you will learn how to set up a recurring payment plan for existing registrations.
00:00: Hi there. I'm Phil from the DocNetwork Client Training Team. In 00:04: this video, we're going to walk you through how to set up a payment plan within the CampDoc 00:08: or SchoolDoc platform. In our scenario 00:11: today, we're going to be logging in as the parent of our participant, 00:14: Christina Allen, who is already registered for camp. 00:17: But now, how do we set up a recurring payment plan, so we 00:22: can essentially set it and forget it. 00:25: We've already logged in and now we're on the participant landing page. To 00:30: set up a payment plan, navigate to the account tab, and click 00:34: the set up a payment plan button. 00:37: If you already have a payment method saved, you can click here to select. 00:42: In our example, we don't, so we'll say new payment method. Choose 00:46: the credit card or bank account option and enter the appropriate information. 00:52: Please be aware that if you're paying with a bank account, make sure to double check your account 00:56: number and routing number. If numbers are entered incorrectly, or if 01:00: there's insufficient funds and a payment is attempted, you will 01:04: incur a thirty-five dollar return check fee. 01:08: The system will automatically enter the total amount to pay off, and then 01:12: you can choose the length of time and day of the month for the payment plan to process. 01:17: As you change the amounts, you can notice your monthly payment 01:21: amount change. Please note that your Camp will have chosen a date relative 01:26: to their programming when all payments must be made. In this 01:30: case, you'll notice that all of Camp Arbor's payments must be received by July 1st. 01:34: As a final FYI, 01:37: if you want to change your current payment plan, you'll need to cancel your current 01:41: payment plan and then set up a new one. 01:44: Thanks for watching, and as always, don't hesitate to reach out if you have any questions.