You work hard to fill all of your spots each session and, statistically, will have a certain number of cancellations. It can be a challenge not knowing how many participants will cancel as you plan your budget each summer. The protection plan helps reduce anxiety for directors when they have to impose a penalty for participants who cancel.
Unexpected emergency medical expenses can be scary too. For example, if a camper were to need to go to an emergency room or a helicopter evacuation during a backcountry trip, this burdensome cost would not fall on the camp or family if they purchased a protection plan.
In this article:
- Coverage Questions and Making a Claim
Participants will have the option to purchase a protection plan as part of the registration process, or if they declined the protection plan when they registered, they can still purchase it afterwards.
How to purchase a plan:
- Log in to your CampDoc or SchoolDoc account.
- In the left column, click the name of the person for whom you want to purchase a protection plan.
- In the menu that appears, click Protection Plan.
- Check the box next to the session of camp that you want covered.
- If you need to adjust the amount of tuition or transportation costs that are covered, click the appropriate box, and then type the amount that you want covered.
- In the Participant's Primary Address box, type the participant’s primary address.
- Click the CONFIRM button.
- Click the CONTINUE button.
- Add your payment information.
- In the Billing Address box, type your billing address.
- Click the CONFIRM button.
- In the Terms and Conditions section, check the box to agree.
- Click the PAY $XXX AND REGISTER button to complete your purchase.
What if a family only wants emergency medical coverage?
If a family is only interested in purchasing a protection plan for emergency medical coverage, and they do not want coverage for tuition and transportation costs, they’ll simply enter $0.00 for these amounts when purchasing the plan. In this instance, there is no coverage for cancellation or interruption.
What if a family doesn’t want to purchase a plan?
Not a problem. The protection plan is completely optional for the families, and they can simply bypass it.
Can I purchase plans for my families?
You sure can! Many of our camps choose to purchase plans for uninsured campers or international participants who may not have medical coverage while they are traveling outside of their home country. Please email firstname.lastname@example.org, and our team would be happy to help.
The cost of the protection plan will depend on the amount of tuition and transportation costs the family wants to cover. When your families sign in to their account, they’ll be able view the cost of the plan prior to purchasing.
Is there any cost for my organization?
There is no additional cost to the organization.
Viewing Purchased Plans
When you sign in to the provider portal, just click on the Protection Plan link in the menu to view a list of plans purchased by your families for upcoming sessions.
Changes and Refunds
If a participant is not completely satisfied within 15 days of purchasing a plan, they may contact us for a refund of their plan cost as long as they have not departed on their trip or filed a claim. Plans are non-refundable after 15 days of purchase.
It is important to note that protection plans are not automatically refunded when a session is canceled/deactivated.
Only a participant and/or their authorized user can request a change or refund for a protection plan. When requesting a change or refund, they must submit their request in writing to email@example.com or firstname.lastname@example.org, and they must make sure to include the following information:
- Full Name
- Date of Birth
- Organization Name
- Dates of Travel
Coverage Questions and Making a Claim
Visit www.campdoc.com/protection-plan for additional information, including important disclaimers, and a summary of the plan details.
For questions regarding benefits and to make a claim, please contact Travel Insured International at 844-440-8113 or visit www.travelinsured.com/docnetwork. Reference Plan #53973.