Send Text Message

 DocNetwork cannot guarantee that text messages will be received by the intended recipient. This service may be used in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed. Service costs from carriers are the responsibility of the recipient.

In this article:

• Send Text Message Alerts

• Text Message Reports

• Purchase Tokens

 

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Send Text Message Alerts

The Text Message feature may be used to send text messages in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed.

A text message is 140 characters, and it costs one token for each text message that you send. Text messages are sent to the profiles that you filter for in the List Builder and that have text messages enabled in their account. You can find instructions to help your participants enable text messages in the Text Message Alerts article. You must have Send Text Message Alerts permission to use this feature. If you are interested in this feature, reach out to your Account Manager.

To send a text message:

1. Log in to your Provider Portal.
2. In the List Builder, filter for the profiles that you want to receive the text message. 
3. (Optional) Add Text Message Alerts has 1+ Contacts Opted In condition to see only profiles that have opted in to receive text messages.
4. In the List Builder Menu, click SEND MESSAGE.
5. Click the Text button.
6. In the Message box, type your text message.
   Important: The number of characters used and text messages created appear on the lower-right side of the page. The number of text messages is the total number of messages that will be sent to each of the profiles that you selected.
7. When your message is complete, click the SEND button.
   Important: Text message recipients cannot respond to Text Message alerts.

 

 

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Text Message Reports

You can generate two Standard Reports to help you manage the Text Message feature. A Text Message Users Report provides a list of participants with phone numbers activated to receive text messages. A Text Message Notifications Report provides a list of previously sent text messages including the message body, the name and phone number of the recipients, the name of the provider, and the date and time the message was sent.

To generate the Text Message Standard Reports:

1. Log in to your Provider Portal.
2. In the List Builder, filter for the profiles that you want in the report.
3. In the List Builder Menu, click REPORTS.
4. In the submenu that appears, click STANDARD.
5. Click the Report Type box, and then type Text. 
6. Select the type of Text Message Report that you want to generate from the filtered list that appears.
   Tip: Text Message Standard Reports can only be generated as CSV files. CSV files are spreadsheets that can be edited in programs such as Google Sheets and Excel.

 

 

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Purchase Tokens

Each text message that you send costs one token. Tokens are only $0.05 each and never expire, so if you do not use all of your text message tokens by the end of the season, they will carry over to the next season.

Tokens are bundled and sold in the following packages:

$125	$250	$500
2,500 Tokens $0.05 per token	5,000 Tokens $0.05 per token + 500 Free	10,000 Tokens $0.05 per token + 1,000 Free

Please note that (1) tokens have no cash value, (2) tokens are nontransferable and cannot be transferred to other organizations, (3) all sales are final, and tokens are nonrefundable, (4) once a text message is sent, it cannot be edited or removed.

To purchase Tokens:

1. Log in to your Provider Portal.
2. In the List Builder Menu, click SEND MESSAGE.
3. Click the Text button.
4. Click the PURCHASE TOKENS button.
5. Click the bundle of tokens that you want to purchase.
6. Do one of the following depending on whether you have a saved payment method:
   • If you have a saved payment method, click the Payment Method box, and then select the payment method that you want.
   • If you do not have a saved payment method, check the New Payment Method box, add the required information outlined in red, and then click the CONFIRM button that appears to confirm your Billing Address.
7. Click the BUY (#) TOKENS button.