DocNetwork cannot guarantee that text messages will be received by the intended recipient. This service may be used in emergency situations; however, we recommend using multiple communication methods to notify participants in an emergency. We rely on telecommunication networks to send text messages, and message delivery cannot be guaranteed. Service costs from carriers are the responsibility of the recipient.
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Tokens are only $0.05 per credit and never expire, so if you don’t use all of your text message tokens by the end of the season, they will roll over for next year.
Tokens are bundled and sold in the following packages:
$0.05 per token
+ 1,000 Free
Please note that (1) tokens have no cash value, (2) tokens are nontransferable and cannot be transferred to other organizations, (3) all sales are final and tokens are nonrefundable, (4) each text message costs one token, (5) once a text message is sent it cannot be edited or removed.
To purchase text message tokens, navigate to Send Message and click the Text button. Click the Purchase Tokens button, and select a token package.
Select a saved payment method from the drop-down menu, or enter a new method, and click the Buy Tokens button.
Send Text Message Alerts
To send bulk text message alerts, first filter for the desired group of participants that should receive the text message alert in the List Builder. Then navigate to Send Message and click the Text button.
Enter your message and click the the Send button.
Text Message Reports
To view a list of participants who have phone numbers activated to receive text message, navigate to the Reports tab and select Text Message Users under Standard reports.
To view a list of previously sent text message alerts, select Text Message Notifications under Standard reports.