This recorded webinar provides more in-depth information on Registration Setup and the Rosters/Registration feature within the Groups tab.
After attending this webinar, learners will be able to:
Find participants in sessions
Manage their rosters by editing, adding, and removing profiles from sessions
Export rosters for whatever your heart desires
Explain the different functions in groups tool
Add registrations to individual participants
00:16: Well, welcome everybody. Glad you're here with us today. 00:20: My name is Phil. I'm the client training manager here at docnetwork and 00:25: I'm thrilled that you're all here. 00:27: I know this is November for some of you with year-round programming. 00:31: You're like that's fine. We're still in the midst of things for some of you with summer camp 00:35: Focus only you're like man, it's crazy to think that Summers, you know, we're 00:39: planning ahead. But look at you. You're a planner. 00:42: That's who you are. That's why you're here today. So yeah glad Here 00:46: with us as I mentioned. 00:49: My name is Phil. I am the client training manager. 00:51: I've been here for a little over five years now and get 00:55: to work with a great team where we're focused on creating resources 01:00: and events and and all sorts of opportunities for you and your 01:04: organization's to grow in your Camp Doc and school doc usage. 01:09: So that's why we're here. 01:11: I'm going to introduce you to my friend Jesse Wells who I've just 01:15: discovered that. If I just take the first few letters and combine them with the last 01:19: name Jewels Jewels or Jew. 01:22: I'm still working on that. That's so everyone. 01:24: Say hi to my friend Jewel. Hello everyone. 01:27: It's good to be here today. I'm all down for the jewel named 01:32: one of my favorite artist sings in a favor do octave. 01:35: You know, I really appreciate it. 01:37: Which octave is that? Specifically the one she does, you 01:41: know? Yeah. I'm good at musics and she does it. 01:45: So well you are. Very good at the music's my friend. 01:48: So yeah. Well Jesse is one of our clients success 01:52: leads here. He works with several pods and 01:56: helps them as they work with each individual organization. 02:01: Jesse's a great resource. You're going to learn a lot from him today both with his background 02:05: in the Camping World and then several years here at docnetwork. 02:08: So a couple things I want to share 02:13: with you before we dive in and I Always like to start 02:17: with the Y. Let's remember the Y here I know for some of you and by why 02:21: I don't mean YMCA folks because you're like, yes, let's start with us sure. 02:25: We can also do that. But I mean start with your wh-why what's 02:30: the why why are we doing this webinar? Why campdoc or schooldoc and 02:35: I think the beautiful thing here is we have a variety 02:40: of organizations that we work with from schools and universities to wise 02:44: do Faith-based groups and parks 02:48: and recs and everything you're working with youth and you're working with 02:52: minors and you're trying to protect them and you're trying to keep them healthy and safe 02:57: and you're trying to make sure you know who you have on your campus on your property 03:01: and that's where we come in. We want to help come alongside you and ultimately 03:06: have spaces that are fun and safe for kids kids 03:11: memories should be about the memories. They're making at their camp or at their their 03:15: their Graham and not about the injuries not about those things, but 03:19: they happen and so we want to help make sure that they're safe along the way no 03:24: matter no matter what so love that you guys have heard 03:29: along side of us and excited to to help you with that. 03:33: Well a couple instructions I want to give you because 03:37: we're in a day and age where we're all on webinars. 03:39: We're all in Zoom meetings. Everyone's slightly different. 03:43: You'll see here. We have the chat. 03:46: Locks open so feel free. Keep conversation going will have times 03:50: along the way where will ask you questions and throw it in there. 03:53: It doesn't just help us with feedback. 03:55: It gives ideas to others joining us today. 03:58: So I would encourage you to utilize the chat box. 04:01: Also, if you have specific questions for for Jesse 04:05: along the way maybe bring something up throw those in the Q&A 04:09: box down below and we have a team behind the scenes who 04:14: will be answering some of those some of those questions. Questions will also be answering and I'll 04:18: say you know, what? Hold on Jesse. We have a question who 04:22: someone's addressing this question to you Jules. 04:25: So let's let's let's address that question. 04:28: All right. So chat Q&A and then yeah. 04:33: Oh, yeah my friend Lisa who's helping to run 04:37: the check. What is something you love about where you live? 04:41: Let's hear from from you. So go ahead and throw that in the chat and just 04:45: to also prove. To us that we have set up the chat properly. 04:48: I'm just saying, you know, there's always a learning curve for us to so while 04:52: you're answering those things a couple quick definitions 04:56: for you. You're going to hear us use a few terms today and I just want to make sure 05:01: you're on the same page is Us number one at we say the 05:05: camp doctor the school doc app a lot and sometimes that the rich people often 05:09: they're asking like wait, what about an app an application like on your phone? 05:13: We just refer to the platform as the apps. 05:15: Oh, no. No, this is not a phone based app. 05:18: This is simply the school Docker 05:22: Camp doc platform. 05:25: All right, additionally doc Network doc Network 05:29: supporting the merch. There we go. Doc network is the parent company of Camp 05:33: dock in school doc. So if you're here is a school doc individual 05:38: know that if we say Camp doc this also applies to you and vice versa. 05:42: So that's a lot. All right, I'm seeing In some 05:47: good responses are four seasons in New York. 05:49: That's that's a good one. We've got those Seasons here in Michigan as well. 05:54: I see Jesse making some reference about Michigan. 05:57: So I'm going to keep moving on living on a lake Karen. 05:59: I'm just saying there's a little bit of jealousy. 06:01: Oh, you got some hiking there GG foliage tis the season right 06:06: man. A lot of season changes its Jesse. 06:09: It's a beautiful time of the year. Wouldn't you say it really is - the rain 06:13: right outside, right? I did walk in this morning. 06:16: And it was a beautiful like red morning, but they say that's Sailors warning 06:20: or whatever you follow. So I guess I don't know I should have known you 06:24: you should have you should have Sailors red sky at night Sailor's Delight. 06:29: There you go. There you go. Oh Gary Baltimore Ravens game. 06:33: So you know what here we are Detroit Lions fans here. 06:37: So that was like our one rough moment a couple weeks ago. 06:40: So, all right. 06:42: Let's keep moving here. 06:45: We've got a Instapoll that will throw up here. 06:49: How about throw onto the screen? I don't like the way a phrase 06:53: that originally. Oh and Gary's already found some Ravens fan. 06:57: So we have well the pole curious how long you've been using campdoc 07:01: or schooldoc helps us to know, you know, do we have a lot of rookies 07:05: here with us. Do we have is this your first season? So 07:10: I think let's see where our holes our handy-dandy pull. 07:14: There it is. Go ahead and fill that out 0 to 1 year 1 to 2 and 07:20: we'll see where everyone lands we'll Circle back to that in a minute as you as 07:24: you put those answers in and I think we've got work 07:30: through our learning objectives here in just a moment as 07:34: well. So Jesse, those answers are flying 07:38: in got about half half of you are a little more than half 07:42: of you or in your rookie season here with campdoc. 07:45: Schooldoc, so welcome to you. 07:47: Got a lot a lot to learn here. 07:50: And this will this will be great three to five years. 07:54: We've got some vets on here six-plus years man. 07:57: That's that's more than Jesse. So Jesse, I'm going to actually kick you out 08:01: now and have those people start teaching. So have a good day Jesse though. 08:06: All right. Jesse just turned his camera off made 08:10: me panic for a minute. So very good awesome. 08:15: We're glad to see you're here no matter where you're at whether you're returning you're going to 08:19: take something away from this you are going to learn. 08:22: Well if this is your rookie season, I would encourage you just to grab 08:26: onto a few pieces. We're going to send you a recording we're going to send your resources afterwards. 08:30: You don't have to memorize this in and out, but I would you 08:35: know find a few nuggets to hold onto and let's let's 08:39: go from there. Otherwise, you're gonna get a little bit overwhelmed is my guess. 08:44: All right, here are the learning objectives were going to share with you first 08:49: today after attending the webinar. We know this is successful. 08:53: If you will be able to find participants in your sessions. 08:58: If you will be able to manage your roster by editing adding 09:02: and removing profiles from sessions export rosters 09:07: for whatever your heart desires. 09:09: We started typing different options for that export rosters for utilizing. 09:14: And whatever, you know what exporting rosters for whatever reason you want 09:19: explain the different functions in groups tool and add 09:23: registrations to individual participants. 09:25: So Jesse, you're going to teach all of that. 09:27: You got it. Yeah, I guess we should have gone over that before this but 09:31: I'll figure it out. I'll read the sport articles real quick. 09:34: We had a whole practice on this. 09:36: All right, and then finally, let's go to the agenda and then we're going to Jump Right In 09:40: we've already knocked out those first two bullets, then Jessie's gonna walk Through how to find 09:45: participants in sessions followed by roster management followed 09:49: by different functions within the group's tool and then how to add registrations 09:54: to individual participants. And then finally, we'll share some training 09:58: Resources with you and then we'll close closing seems 10:02: like a good way to end it Jesse was either that or put that in the middle. 10:05: So I hate to leave it open all day. 10:08: Absolutely. Absolutely. So there you go Jesse. 10:11: We've got a lot to cover and believe it or Or not, you know, we're 10:15: already a little bit a few minutes behind so I always believed it when 10:19: you're opening. Yeah, we're just bad at time Phil. 10:22: That's not a knock on you. That's a knock on us. 10:24: That's fair. But hey to use a little bit more time looking through the names on here 10:28: happy to see all of all of you here today, but I'm always more excited, 10:33: you know, because I'm Homer to see some some some names in there that I recognized. 10:38: Shout out to David hudler who worked at I believe if it's the same 10:42: day of hudler worked at the First Camp I ever worked at in college 10:47: Recreation unlimited. So David you're out there. 10:50: Hey nice to see you out here. 10:52: Glad that we can we can connect like this. 10:55: I mean email love to shuffle David. You can send me some some individual 10:59: messages here. And just if you have any great stories, I definitely would appreciate 11:03: that. So yeah, there might be some I was not a smart person 11:07: in college. That's why you go is to get smarter, right? Yeah. 11:11: We learn hey everyone. 11:14: Welcome to rosters and registrations excited to chat with y'all. 11:19: We're going to kind of dive in here. I'm going to share my screen and 11:23: and kind of walk you through some of the real 11:28: basic things that we normally see as far as a 11:33: registration organization. Now when I say registration organization 11:38: that automatically might make you think a my registration organization 11:43: and you Not be you might utilize Camp Doc in a different way than 11:47: what we might be describing here fully today and 11:52: you can tell that by if you login if you don't see this finances tab, 11:56: that means you probably don't have people register directly through our system. 12:00: It doesn't mean that you won't find Value out of our talk 12:04: today. It just means that some things as you're looking at it you'll say 12:09: wow, Mine really doesn't look like that right now. 12:11: That's okay. We can always talk about Out that with your account 12:16: manager your client success manager and and kind of talk to 12:20: you about what that means and maybe after looking at this and learning some of 12:24: the things that we can do you think wow, I really should check out the registration for 12:28: with Camp talk and we can do that too. 12:30: So happy to chat with you all about these things. 12:34: So fill our they see my screen. 12:36: Alright, it will be do we got it. 12:38: I can't speak for everyone else, but I know I sure can now. 12:41: All right cool. So this Opening screen. 12:44: Rain here is what most providers will see when they log in again. 12:48: Some things might be different here. We kind of have a full load of everything 12:52: that campdoc can do in this left-hand toolbar or 12:57: what we call the tabs. The feature tabs not 13:01: all of this will be applicable to us today because we're mostly going to hang out right 13:06: here in the group's tab. There's a couple different sub 13:10: tabs in here rosters and registrations and Ian set 13:14: up we're going to start here in rosters and registrations. 13:18: This is a really great place that you can go to 13:22: find a quick snapshot of where all of your registrations 13:26: are what your rosters are for each session. 13:29: So however, your structure is built out within campdoc if 13:34: applicants are or I'm not applicants rather participants are 13:38: registered for programs. 13:40: They're going to come up here underneath Their specific program 13:44: of course for Camp Maple this fake it organization with all fake information. 13:47: We have just 187 people in this one 13:52: little after-school program must be a pretty big program. 13:56: Most of you are programs will be a little smaller than that. 13:59: So you can see here schooldoc sapling School celebration 98 people. 14:02: It's all fake information. We always put people in we never take them out. 14:06: That's why there's such a big roster now a couple things to note 14:10: on here that will dive into a little bit more as we go. 14:13: Go these are all your active registrations. 14:16: People are actively registered for these groups. 14:18: If you click here, you can see a waitlist if there were add-ons 14:22: for a session. They would be here. There's not for this session or coupons. 14:26: You can quickly get a glimpse here as we're talking today. 14:29: You might think. Wow. Jesse showed me a waitlist way over there in rosters registrations. 14:33: Why is he showing it here too? It's because with campdoc there's we 14:37: try to make it to where you can find information in a couple different places. 14:40: Basically, if you're looking for something you can find it where you're looking. 14:43: Team in most cases. So that's why you might see weightless pop 14:47: up in another spot as were chatting. So that's a quick glimpse of our rosters 14:52: and registrations overview. I also want to show you the registration 14:56: set up and then we're going to get into actively like what you do with these as we 15:00: dive into like app how you apply this knowledge. 15:04: So registration set up. 15:07: This is a little bit of a different view from what you just saw in rosters and registrations. 15:12: This does not give give you as much participant data. 15:15: It only gives you where your capacity is or where your enrollment 15:20: is relative to Your Capacity. So we see our role meant here is at 187 for saplings 15:24: after school and their way over enrolled. 15:26: So I hope they had a lot of luck with their Staffing this year. 15:30: I hope they over higher that's a dirty word for HR. 15:33: But hey, it was some poor planning behind the scenes there, you 15:37: know. Hey good marketing poor planning, whatever we call it. 15:40: Just here. We are as a side note Jesse. 15:42: I know. And I are making jokes about this, but for anyone who's panicking and saying wait 15:47: can more people register then then the capacity. 15:51: Do you want to just address how that could have happened there real quick. 15:53: Yeah, that's hey. I might have caused some Panic. 15:56: Good good call there Phil. Yeah on the participant side. 15:58: They cannot over register. So don't think that you set a capacity there 16:02: and participants can just go willy-nilly and and it's honor-based and hey, 16:07: it's that 150. They can probably handle 151 know they cannot do 16:11: that. This is over registered because Cuz we have providers people on the back 16:15: end who are registering people to a program that's already full. 16:19: So providers can over register a program, even though they see the 16:23: capacity and everything you as a camp director or you your admin 16:27: team. However, you set up your permissions for your providers some 16:32: of those people with the right permissions can say I know the capacity was 150, 16:36: but we did have an extra counselor become available. 16:38: We can we can go ahead and over and roll for this and that's that's okay. 16:42: That's Do you all to do if they do not 16:46: care if they if you get to that 150 and you have a waitlist enabled then people 16:50: can add themselves to the waitlist and we'll talk about that too in a bit. 16:54: So here you again are getting the snapshot of this program. 16:58: We can see the name of the program. We can see the start date for each program 17:02: and we can see the end date for each program as our quick snapshot if 17:07: we click into a program. We're going to get a little bit more information. 17:12: Here you can set and adjust the tuition on deposit 17:16: again. Only some providers with the correct permissions can take care of this. 17:20: So don't worry. If you have your counselor setup as providers, you can control it to where they 17:24: can't do this because you don't want your random eighteen-year-old counselor to go in here and change your tuitions. 17:28: That would be weird. Or maybe that's how you roll. 17:31: I don't know. I'm not here to judge. You can set those things up. 17:35: You can adjust them. You can change your descriptions. 17:37: This is all set up as part of your setup process. 17:39: You probably have are all already gone through this. 17:42: The most part and seen how you can submit this information to campdoc 17:46: to get pre setup. But this is a place where you can change some stuff so 17:51: you can limit the capacity can allow the waitlist. 17:54: You can restrict ages on a program change those ages. 17:57: You can set registration filters which are set up with your client success manager 18:01: and implementation specialist during your setup. 18:03: You can also change your enrollment dates when I 18:07: say start date that means when your program starts when I say in date, that means when 18:11: your program ends Is open and close dates are a little different. 18:14: This is when your enrollment actually opens your registration is open. 18:18: So if it's set to June 28 2023 at 12 18:23: a.m. That day it opens up and gets gets rolling and 18:27: ready to go and then it closes immediately at 12 12 18:31: a.m. I believe that you're not 12 a.m. 18:34: It would be 11:59 p.m. 18:36: On August 3rd. So that's when that registration closes again providers 18:40: can continue to register people in the back. They choose but participants can no longer see 18:44: that program at that point a couple other things on here and custom text. 18:48: You can add some custom text your add-on coupon payments screens. 18:52: You can add some add-ons you can have full control on your ad on some specific 18:56: to add ons that we tend to see our t-shirts water bottles, 19:00: you know, all those sorts of things but even sometimes after school programs 19:05: p.m. A programming you can get really creative with your add-on. 19:08: So if you're thinking wow, I don't know if campdoc can handle this reach out to your clients. 19:12: SS manager because there's probably a way that we can coupons. 19:16: We've got some different coupons set up here. 19:20: I'll click in to give you a quick view but there they you can customize these quite a bit. 19:25: You can go you can limit the capacity. 19:27: You have a coupon automatically expire you can have it by passed that required deposit. 19:32: You can also share it among other programs. 19:35: Some programs can be their coupons can be set up to automatically expire 19:39: at a certain time. So if you say by registered by the new 19:43: year and you can get $10 off, hey, 19:47: great, you can set that to save and now that coupon 19:52: is automatically going to apply until someone registers on January 19:56: 2nd. Then they won't even see the coupon. It's not going to apply because they are outside of those early bird 20:00: rates. Again, your client success manager and implementation specialist can help you set that up. 20:04: You don't have to remember all this. Happy news. 20:09: So I think that's the quick quick snapshot of rosters and registration 20:13: overview and registration setup. 20:16: I'm hoping you all are utilizing that chat if I'm going too fast or a skip over something that you're like, 20:20: wow. I really wanted to see that. 20:22: Otherwise, we're going to just kind of keep rolling along and then Elise and Phil, 20:26: you can stop me with any questions that pop up. 20:29: Yeah, actually, I'll stop you here, 20:31: Jessie, for a, for a couple of questions that we had that I thought, 20:34: Hey, let's take these live and and help some out. So 20:40: Jesse somebody asks, Liz was 20:44: asking, is this where a link can be set to direct a user to 20:48: our website. So I know sometimes with different, 20:53: we have different groups, with different needs there as far as links. 20:57: Do you want to touch on some of the options? The ultimate 21:02: answer here Liz is this is going to end with well, it depends what you're wanting to do 21:06: as far as how, but I'll let Jessie 21:09: handle that. Yeah. Well, it depends what you want to do. 21:12: Certainly. Next question! 21:15: Yes, you can put a link in here. 21:18: So if you were to say hey, here's the description of our programs. 21:21: Make sure you check out the packing list with a link 21:26: right here. Yes, you can put a link there. We can also put a link in your forms 21:30: any where for instructional, inside of instructional text. 21:34: There's multiple different places within the system on the participant 21:38: end where you as the provider can enter in some custom text that everyone will see 21:42: so a lot of people will put something on session select, a screen where they're 21:47: selecting their their sessions, to direct them to something like a packing 21:51: list or more program description with photos 21:55: and things like that because I do understand the limitation here of a lot of people with 21:59: a program select option. They want to show photos and they want to show the exciting 22:03: things that happen at that. Our system doesn't allow for that. 22:06: So it may be appropriate to put in a link to a gallery of photos that you're 22:10: you were interested in showing, so great question. 22:13: Yeah, for sure for sure. Jesse, is it possible--this is from Bradley 22:17: Wells. Is it possible for the word tuition to show as any other 22:21: term? There are places that we can customize throughout the app, is that one of them? 22:25: That is not a customizable data 22:29: field. I'm Sorry Brad. I wish for a person who may be a relative 22:33: that I could provide the the answer that you're looking for there. 22:37: No tuition is not, not something that we can customize nor is deposit. 22:42: It's always going to be seen on their end as tuition or deposit. 22:45: There are a lot of places that we can customize that's not unfortunately, not one of them. 22:49: But if you have those questions about customization where you can and can't do that, I 22:53: would suggest reaching out to your client success manager and they can, they can help guide you along the 22:57: way and show you exactly what you can do and maybe there's a better option for you to 23:01: customize somewhere else. For sure. 23:03: That's a great point to what Jesse was saying there as far as you know, talk to your client 23:08: success manager too and just say, you know, what's the why. Obviously in today's 23:12: webinar, we may not be able to necessarily dive deep into like the full why 23:16: but maybe there's some other places while we can't change tuition there. 23:19: We can clarify some verbiage in other spots for you, depending on what you're you're 23:24: looking for. So Jesse, let me get to at least one more here before 23:28: we move on. Karen has a good question. 23:32: Can we make a coupon, coupon automatically 23:36: apply without them having to enter a code? For example early 23:40: bird. So Jesse some of those automatic coupons. 23:44: They registered plenty of time ahead. 23:47: We want it to just automatically apply. What do we do? Absolutely 23:50: you can. If you look at this automatic apply, apply automatically selection 23:57: here. You can absolutely do that. It does come with the expiration. 24:01: So if you see here if I back up and I click off of that you don't see 24:05: that automatic apply until you hit the expiration 24:09: most organizations use this for something like an early bird or a staggered pricing 24:14: program that goes throughout the year. 24:16: Like you have one, a 50 percent start at this date, and then 25% 24:20: then 10%, however, you wanted to set up. But if you're, if 24:25: you say I want this coupon to automatically apply to everyone for the entirety 24:29: of registration just set this to the, your, your close by date and then that, that 24:33: will accomplish that same thing. 24:36: Awesome. Awesome Jesse. 24:39: We kind of jumbled our agenda around slightly. 24:42: So I know we jumped into registration set up. 24:45: Maybe here in this next section, we can show 24:49: you know, you showed us how to check the rosters and how to find people on the rosters. 24:53: Maybe we can go to an individual profile and see their registrations there and move 24:57: on to that side of the equation. 25:00: Absolutely. what Phil is saying is I have an agenda in front of me and I chose 25:04: not to follow It which is fair because you 25:09: know, I often don't use their, use the resources that the training team 25:13: so kindly puts together for me. So I didn't use those words per se. 25:17: Yeah, let's let's back up here. 25:21: Sometimes I just see the flow and I go with it. You know, I see the hole, I run. 25:25: So let's say you're 25:29: actively using this and this is what I was saying before about 25:32: hey, let me show you the snapshot and then let's talk about some applicable uses 25:37: so I am a camp director and I'm 25:41: hanging out at my my favorite camp in the world 25:45: in Ashley, Ohio and I need to find 25:49: a specific participant and and go in and 25:54: see what they're registered to. So I can do that pretty easily right 25:59: here in this front screen. 26:01: I don't have to go over there in rosters and registrations to find that information. 26:05: I can type in Tim. Oop. 26:08: There's Tim. That's who I was looking for. Tim Allen. 26:12: It's weird. It was unintentional. But here we are. To infinity and beyond. 26:16: Yep. So Tim Allen. Now, I can see 26:20: the exact registration that Tim Allen has in place. 26:23: I can also see all of the past information 26:27: for his registrations. This is what we call the participant account 26:31: if you click on any profile you search any profile in here. 26:35: Let's try Jim. We always have the basic names, don't we? So I 26:39: can click on Jim and here's Jim's registration. 26:44: This this brings you to all of the participant account information. 26:48: There are a bunch of other tabs here that we just can't get into today. 26:51: Those are different webinars. But all of the information about Jim's profile is 26:55: going to be there as soon as you click his profile. 26:59: Another thing that you can do here is maybe you are 27:03: looking for a list, a very quick list of everyone 27:07: who's in that Saplings program. There are so 27:11: many conditions that you can add to your list builder. 27:14: This determines the list that you're being shown here. 27:18: So when we first login, your default conditions, if you haven't changed your 27:22: defaults should be pulling your registration 27:26: type is participant. So these are all participants. Your profile status isn't 27:30: past meaning these are all current or upcoming registration 27:35: participants. And then from there you can add more and 27:40: a popular one that we use quite a bit is group select. 27:45: Now if I go to group select IS here, 27:48: I can see a drop-down of every program ever, but I can also 27:52: just type in that sapling program. 27:55: So I wanted to see what the sapling after school program had a list of and there's 27:59: all hundred and ninety profiles for that sapling after 28:03: school program. So I get a quick glimpse of who all these profiles 28:07: are. I can run reports because this list builder communicates 28:12: with the reports and all of these other tabs here. I can run 28:15: some reports on different information about these profiles. 28:19: Maybe I need to know all of the diet restrictions to send 28:24: over to the kitchen before they get here. 28:27: I would report on that here. It will go to my downloads tab and it would only pull 28:31: for those saplings after school program as opposed to pulling a large 28:35: CSV and having to sort from there, which you totally 28:39: can do, another way to find it, but you could just pull that that single list. You 28:43: can also email these participants. All of those things you can do. There's 28:49: a lot of different conditions. Again, we can't get into all of them today. 28:51: But that's a really good one to use when you were talking about groups, rosters, and registrations. 28:56: Is that what you're looking for the participant level? Should I show them that the rosters level if I need 29:00: to export that? You got us there. Let's let's pause on that one 29:04: for a moment. And so just to recap a few few key things 29:08: that we want to make sure to point out. So what Jesse said if you want to 29:13: if you want to find out your roster, if you want to find out who's registered 29:17: for what. I think that kind as we were joking with, I forget 29:21: who was earlier. the answer is, it depends. Right? Who am I looking 29:25: for? What am I looking for? Why am I looking for? I think the it's 29:29: a macro version, macro view, versus a micro view. The macro 29:34: view being if you want to see that saplings class. 29:38: Let's go to the roster and let's see it from that groups tab there 29:42: on the left. If you're looking at a micro view you want to find out 29:46: wait, what's John, what's John registered for? You 29:50: know, so you can check John's individual profile. 29:55: So you have a few options there. 29:58: Let's as Jesse walked us through the,the 30:06: waitlist and the cancellation and add-ons within the registration set 30:10: up. Jesse, do you want to take us back to that page real quick? Now 30:14: again keeping in mind. There are a few variables here. 30:18: Number one. This is assuming that you that you all use us 30:22: for your registration, N]number one and number two that you have permissions. 30:26: So different roles in your organizations have permissions accordingly. 30:31: So if you don't see this, that's that's why you may not have 30:36: that feature enabled but as Jesse was talking about in the registration 30:40: setup, we have options like utilizing the waitlist, utilizing 30:45: cancellation, add-ons, coupons. 30:47: Love to do another poll here and find out. 30:51: What do you, what do you use most of those, and I believe it's a multiple 30:55: choice, single choice. 30:57: So you've got to choose most. What do you use most in your organization? 31:02: And what's the most valuable feature. If you're not using this or 31:07: if you're using registration elsewhere, you can still answer and what applies to you the 31:11: most but curious to see how this plays out for our audience here. 31:17: There we go. Awesome likewise. 31:20: I'm looking at questions. Looks like our team is keeping those answered. 31:23: So looks like yeah about half the group Jesse are utilizing waitlist 31:28: for sure and we have, you know, a handful of cancellation 31:32: add-ons, coupons, that sort of thing. 31:35: So Jesse one question 31:37: I know we get a lot is, do people from the waitlist 31:42: automatically get bumped over. 31:44: So I've got a wait list now of 20 people and 31:48: now somebody, you know cancelled they fell off the regular list. 31:52: Does that just push the first person up there? What happens 31:56: with the waitlist people? How do they get moved over that sort of thing? That is a 32:00: great question. So if you're like me and 32:05: like me when I was a camp director, I like the control and 32:10: thankfully--that stopped when you stopped being a camp director? 32:14: Yeah. Now I hate it. Yeah, don't get me any of it. Don't even want to choose what 32:18: I'm having for dinner. Nope. Yeah. 32:21: So as a camp director though, it's awfully nice to be 32:26: able to take a look at that wait list and say, you know 32:30: Phil was registered for five different programs and he got all five 32:34: except for this one. Even though he's the first one on the waitlist, Elise, who's 32:38: right below Phil, didn't get any of the programs that she wanted and 32:42: she's not registered for for anything this summer. Maybe you 32:46: know, I elect that Elise gets to get 32:51: bumped off of the waitlist. So if I look right here at our waitlist, 32:55: I can see who's on there and this goes in order too so you 32:59: can see it. The timestamps here a little misleading because you see 1122 for 33:03: all of them on the same day. But this this typically wouldn't 33:08: happen. Your registrations are going to come all in the same minute. 33:11: Oh, we see here, one here is two minutes later. 33:13: Yeah, Frank was. So let's say okay, they got these two 33:17: got in a little early, but we actually want Frank to come off that wait list. 33:21: I can just click on Frank's name, or this 33:25: entire bar if I want, and it's going to bring me to Frank's registrations 33:29: tab inside of his profile same as clicking on Frank's 33:33: profile in this list. It brings me right here and it even brings me 33:38: a little bit further because before I showed you this registration screen, 33:42: it's showing you by clicking directly from rosters and registrations 33:47: this more in depth 33:50: look at that specific registration. So you can see here this big green 33:54: button Promote From The Waitlist. Man, Frank you deserve it 33:59: and we're going to just keep going over capacity in this group. 34:02: You know, we are sorry everybody. 30 percent above capacity. 34:06: That's great. So we promote Frank and he's good to go. 34:11: Yeah, that's awesome. Liz has a good good question 34:15: here. And I think this is one that may not have a specific answer but 34:19: I just thought I'd shout it out for everyone. Regarding waitlist, 34:23: she says by the time we get to near camp and someone 34:25: has canceled, many of those on the wait list have made other plans. 34:28: So do other admins send a group email with 34:33: the first responses to hey you write me back, first one in you know, and 34:37: there's great question and hey, I would encourage the rest of you if that's something 34:41: you all relate to, throw your idea and your answer in the chat because I think 34:45: the answer again. It depends right like different organizations 34:49: have different priorities. Sometimes they say, you know what? That's okay. 34:53: We're, our staffing didn't turn out as high as we were hoping, or 34:57: we're you know, staffed, we can we can bring several more on. 35:00: So yeah, if you want to help Liz out if you have some good ideas throw 35:04: that in the chat there as as we keep moving forward, but this is 35:09: great where the community can help answer and Jesse and any thoughts 35:13: or feedback as a former director yourself. 35:16: Yeah, very specific to the camp and I totally get that, you know, by the time 35:20: you're pulling or waitlist for Session 8 all of a sudden everyone's doing something 35:24: else and you have to just keep on going down. A great thing that you can 35:28: do here if you choose to handle it this way is, you can pull 35:32: a waitlist status as a condition for 35:37: a specific group. So if I wanted to find out the saplings 35:42: waitlist, I can see the two people that are on there. 35:46: Let's say that wait list is 50 people. It doesn't matter. 35:48: I can select all, send them a quick message through our system 35:53: saying hey, it's Session 8, a lot of people make plans. 35:56: Please respond to this email as soon as possible to secure a list or secure 36:00: promotion from the waitlist and then they'll respond to you. 36:03: There's a reply to email address here as you can see. You can set that and 36:07: then hey, however you want to handle those as they come in. 36:11: You can you can promote from that too. That way you're not just guessing 36:14: and hitting promote for everybody. Just the last question 36:18: I'm going to ask you before we move on to the next section and I think this will be a helpful one just 36:22: because this is a CampDoc tips and tricks question and 36:26: I think different people have different ways they do it. So Allison asked a great question. 36:30: Is there an easy way to switch from an individual's profile back 36:34: to the roster waitlist I was working with? I always end up needing to 36:38: search for the correct group in the roster tab each time. What would be a good 36:42: practice that you'd recommend? And to someone because yeah fair enough Allison, especially when you're new 36:47: and just learning like how do I navigate back and forth from this list 36:51: and over? What would what would you recommend Jesse? Allison, and 36:55: I think this might be Allison from Fairbanks up there. 36:57: I hope you're staying warm. I mean her last name on here is Juneau 37:01: so oh, yeah, it's misleading. 37:04: I think I think we're talking Fairbanks and it's always cold. 37:09: It's always cold every time I talk to them up there. 37:12: It's it's it's freezing. 37:14: So hey Allison, great question. 37:17: The way that I would do that is let's say I'm looking into rosters and registrations 37:22: and I do want to see another profile specific information. 37:28: I would right click. So that's just the right click of my mouse and 37:32: I can open that in up in a new tab and I can tell you're probably someone who keeps 37:36: a pretty clean system and that's not going to show on here. 37:40: I think I'm only showing one tab, right? But 37:44: let me see if I can share that new screen. Anyway it's going to open up in a new tab. 37:47: You're showing both tabs. Was I showing the toolbar 37:51: for Zoom the whole time in the beginning, was that there? Great. 37:56: good. It's good to know that doesn't operate that way. 37:58: So now we can see that James is here and and open 38:02: in a new tab. I can do whatever I want in their profile and then click off 38:06: and I'm still right back here in rosters and registration same for any one on here, open 38:10: a new tab and boom you got them and you can do that. 38:14: Several if you're guilty like I am of having 30 tabs up. 38:18: This is going to make your habit worse, but it does allow you to 38:22: pop back and forth and that information will continue to communicate. Now 38:25: If you do something like take them totally off of the registration, it's not going to show up immediately 38:29: right here until you refresh but then it will show whatever changes you made. 38:38: Does that answer that question? Perfect. 38:41: Great. Awesome. 38:44: And by the way Allison, if Junea is your last name, and you are in Alaska, I'm just saying 38:48: that's, that's pretty impressive. 38:50: So I've never asked her about that Alison. 38:53: We're going to have to talk. Yeah, you know, absolutely it is the case. 38:56: It is the case. That's wonderful. I love it. 38:59: All right, Jesse. Let's keep going here. 39:03: We definitely like we said, we're skipping around a little bit and 39:07: we just had a question come in about this and I promised them that we were going to be getting to 39:11: this. So Jesse, let's let's move on to the group tools function 39:17: section here. Let's talk about like the filter and how to download rosters 39:22: exporting rosters and so on. Absolutely. 39:25: Yeah, so we talked a little bit about the registrations, the waitlist, add-ons, 39:29: coupons here. This is a daunting list, 39:33: especially if you have camps that are running, you 39:38: know dozens of sessions during the summer dozens of different programs you have 39:42: you know year round programs. You don't want to scan all the way down. 39:45: This something quick that you can do here is just type in a 39:50: program. So if I do session 2, session 39:54: 2 comes right up for us. I can start seeing exactly what those are but maybe 39:58: it's not as cut and dry as all that and I need to operate 40:03: within the filters. So I can also use the filter here to 40:07: show a lot of different information here that I don't want to 40:11: click around for. So maybe I want to see just the add-ons - it 40:15: automatically shows me all the add-ons. For a specific group, 40:19: so I can either go by I can sort by the name or I can sort by the 40:23: start date. This is a pretty helpful one, too, if you're looking for 40:28: if your sessions are laid out to maybe start on some of the 40:32: same days, an example being camps that run a sleep away 40:36: program and a day camp with a check-in that happens the same day. 40:39: So you need to pull that roster - all those rosters together. 40:43: Maybe you do you show the registration sort by start date 40:47: and then you're going to see all of the people who are supposed 40:51: to start on the same day. I can then export that to 40:55: a CSV and that way I have all of this information. 41:00: I don't know if you're going to be able to see this with the sharing, but I'm going to have all of that information 41:05: in an easy Excel sheet to where I can go and share that 41:09: with - any here - can you see that Excel sheet? No. 41:13: No, not yet. I don't know if you want to - that's okay. 41:16: It does download it into an Excel sheet and you can share that with 41:21: any of your people who aren't providers in the system because I know not everyone will have access 41:25: here. You can also print that - that's going to give you a 41:30: PDF that you can print out and hand 41:34: off to someone as a paper copy. We try not to use ton of paper, but hey, I get that, you 41:39: know, you're going to have people on your staff that are going to benefit from that. Trips programs, especially, like 41:43: hey just paper works better still in some cases. 41:46: So maybe you have to print that off and hand that off to people, please feel 41:50: free. Does that kind of get into 41:54: that sort of stuff, Phil, anything else that we're looking for on there? 41:57: Yeah no, I think we covered that 41:59: well. One thing let's just talk briefly, Jesse, about the export. 42:03: You know, I know sometimes again the question we got earlier likes to talk 42:07: or you know asking questions about the export and the data 42:12: that we pull there - I think it's helpful sometimes to show the 42:16: beauty of the CSV and whether we're talking about roster registration, 42:21: I mean to be honest a PDF is cleaner, right? It's nice 42:25: and neat. If you're sending that report with someone to go on a field 42:29: trip, the PDF is probably the way to go. 42:32: The the CSV is nice when you're trying to manipulate and sort the data 42:36: in different ways or you want to sort different pieces of information that 42:40: come in on that registration. And so I was in the process 42:45: then Jesse paused and said, 'what about that Phil? How's that?' I was in the process of trying 42:49: to download a version of the CSV to show you all. 42:53: But yeah, and please feel free, Phil, it's because I'm in a Webinar room, 42:58: everybody. I'm not in my typical desk, so the Excel and everything - the Microsoft Office - 43:02: isn't set up. So that's on me. It'll be in my notes Phil will give me on my webinar presence. 43:07: It's okay. We've got a lot of notes. 43:09: We've got a lot of notes. Minor three-hour meeting that we have after this. 43:14: Right, absolutely. But yeah, so so you can you can 43:18: pull a lot of that data and then you can 43:23: pull further information from there. So yeah, absolutely. 43:27: I really like the CSV if you're sharing this digitally because you can alter 43:31: the data, you can sort it ,and everything like that. But like Phil said, there are cases where 43:35: you know, your kitchen staff just typically isn't going to look at a computer every time they need to check 43:39: their dietary restrictions. At least no kitchen that I've ever had at a camp. 43:43: So printing those out on on a PDF and staple them to 43:47: their cork board - that works pretty well for them, doing that at each 43:51: check-in, so they can see all of their allergies allergies and dietary restrictions 43:55: right there on a paper and start making plans for that. What I want to encourage 43:59: everybody to do right now - let's - we've got time for a little activity here. 44:03: I would love for you assuming that you're logged in - and maybe we should have encouraged 44:07: that at the beginning so I don't know that everyone's logged in - 44:10: but if you are logged into your your system right 44:14: now, go over to your Groups. Go over to your Roster / Registration 44:19: and do that. Export a random group, assuming 44:24: that you have active groups. Jesse, for groups who maybe don't have an active 44:28: group but they have last year's rosters, where would we find last year's rosters? That's 44:32: a great question. Yeah. So if I'm looking for last 44:36: year's rosters, and I don't - we try 44:40: and make these buttons nice and bright and big but we can 44:44: look at past rosters here just by hitting Show 44:49: Past, but I understand that sometimes that does hide from you a little bit when you get 44:53: used to looking at the same stuff over and over again, and then you're like, 'well, where - how do I see 44:57: anything past?' So I'm just in Groups Rosters / Registration. 45:01: All I did was toggle this here to show past 45:05: and I'm going to see all of my rosters and registrations from all of the past groups. 45:09: So you can see here 2017 45:11: Camp Alder was running with eight people. 45:14: It's not the 190. We've seen a lot of growth since 2017. 45:18: That's that's really happy, but you can see everything 45:21: that existed on here. It can be useful especially if you're pulling maybe 45:25: there's someone who says they were wait-listed two years in a row and they just haven't gotten 45:29: in you can check cross-check that fact by going back here to your wait 45:33: lists from different years and maybe you filter by 45:38: the wait list. Search in there, you can search 45:42: the specific group they said they were wait-listed for and find everyone. 45:45: Yeah, great question. Awesome. 45:48: Awesome, and I'll show you real quick, Jesse, 45:50: I'll steal the the share just to show you all 45:54: a quick view of the CSV. 45:57: You see see my screen now, I believe I'm going to 46:01: go with yes. Here we go. So this is just that same that same 46:06: report of - I think we have this is for 46:10: Camp Maple Syrup. Are you 'syrup' or 'syrup' people - syrup 46:14: or syrup? Oh, I'm a syrup, but I think I grew up wtih syrup. 46:17: That's the exact same for me by the way. So you can see Camp Maple Syrup 46:23: session one. And so again, this is where we can sort we can figure 46:27: out who's registered, if there's add-ons or coupons, here 46:30: they're waitlist and so on. 46:34: So again good good set of data for for you to 46:39: utilize there, so awesome. Let me just take 46:43: a look here as we keep moving, we're doing okay on time. 46:50: Yeah, so let's see. 46:53: I think we're doing all right, all things considered. And, Jesse, 46:58: going back real quick just because this question has come up and we're circling back a little 47:02: bit, but Emily was asking she asked 47:06: earlier about is there a way for participants to see where 47:10: they're at on the waitlist and I said, you know, we kind of we tend 47:14: to hide that because we want to give you all as 47:18: staff the ability to know where people are at and 47:23: then you know, Emily speaking from the from the organizational side that hey, 47:27: you know on our side, sometimes it gets annoying because people are calling and asking 47:32: you know where they're at and Jesse, I know you work with few other 47:36: organizations who you know, I can think of one off the top of my head where 47:40: they've expressed again trying to think of some best practices for 47:45: people in those situations, maybe when it comes to 47:49: communicating that to their families. 47:51: Absolutely. There's a couple things that you can control here. With 47:55: the waitlist, no one can ever see exactly where they are on the waitlist and 47:59: part of that is due to the fact that - am I sharing again by the 48:03: way, Phil? Looks like it, so. Yep Zoom throws me off friend. 48:07: So I always use Google Meet and then I get on here and I'm all thumbs. 48:11: So the the participant is a little limited 48:15: in what they can see when they are added to the waitlist. 48:18: They can see that they're added to the waitlist. They cannot see their placement. 48:21: The reason being is that you have full control in that wait list. 48:24: So if little Timmy's sitting on that wait list and he's 48:28: number one and sees that he's number one, but then doesn't get pulled from the waitlist and finds 48:32: out that someone below him did that can result in an unwanted 48:37: call so they are not seen where they are in the way. 48:39: Another thing that can be controlled in registration setup that 48:44: is a similar kind of thing that comes up is the capacity. 48:48: Some people want the capacity to be shown, some 48:53: people do not. So we can limit capacity here. 48:56: But if you say, 'hey, I really don't want 49:00: our participants to know how many spots we have left,' and you know, you 49:04: can imagine the reasons for that, right, like if you only have two people in a camp, no one's going to sign 49:08: up for because they think they're going to be the only two kids there. 49:12: Maybe you want to hide that information or you want to to help drive 49:17: a little bit of urgency in your registration. 49:19: If that's the case, let your Client Success Manager know. 49:24: You should see this during your registration setup. 49:26: You'll see when you walk through as a participant but if you're curious about that 49:30: reach out to your Client Success Manager or use one of your test profiles 49:34: if you have a test profile running and they can take a look at that, exactly 49:38: that, and let you know if that's being shown or not. 49:42: As we wrap up here in the last 10 minutes, we're going to mostly use 49:46: our time for or any last questions 49:51: that you have. So feel free to get those questions in now, we'll get to as many as we can. 49:55: We're also going to share some resources with you in a few minutes. 49:58: And so we're going to kind of understand we're going to bounce all over a little 50:02: bit with questions. Michelle asked a great question, Jesse, in the chat 50:06: as far as add-ons go. The question is if the add-on 50:10: is a t-shirt, when you click on the roster does it say just an add-on? Yes or no, 50:15: or will it give the size? Is there screen that explains the add-on? 50:19: Do you want to just show that off here? And I was just - absolutely, let me see 50:23: if I can find something with an add-on and I can do that by - you may have to go past I think - 50:29: Yeah, it's a yeah, here we go, alright. 50:31: Great. Great. Good job Phil. You're on top of it today. 50:34: I just was discovering on my screen earlier. 50:37: I'm proud of you. So if I click on add-on here, yes, 50:41: it will show what the add-on is. If Camp Alder had 50:46: more than just a t-shirt add-on and other things were added on here as well, 50:49: you just see them come up below this. I don't know if we're going to see an example of that here or not. 50:55: Yeah here, just like this. So you can see Nancy 50:58: added the camp poster and camp t-shirt 51:03: and you can see those two add-ons. Again, you can download that and bring it to a CSV 51:07: if you're handing that off to your store to fill that order. 51:10: You could also just do the full add-ons for - if 51:14: we sort by add-ons, we could just download 51:18: that entire list, export that, and that's going to give you all of your 51:23: add-ons for whatever week you want to do it. 51:25: You can search the groups, you can, again, filter by start date, 51:28: whatever, what have you, but yes, it will show there. 51:32: Another way that you can view your add-ons is just pulling - this 51:37: is the way I actually prefer to do it - is pulling an All Registrations 51:41: report. So for, again, build your list for whatever you want and 51:46: then if I pull All Registrations that's going to give me a CSV with an add-on as 51:50: as a column within that, that shows me 51:54: all everything that everyone's purchased. 51:57: I like that because I can sort pretty easy in a CSV for everything that I need. 52:02: But you're welcome to use rosters and registrations, too. It gives you genuinely the same 52:06: information. The last thing I want 52:10: to get to - and we haven't had any questions come in, so I think we're doing okay - 52:13: I think that just means Jesse that you are a wealth of information sharing everything 52:17: and answering all the questions and right as I said that Charlotte got a question. Well 52:21: done, Charlotte, that was well timed. Charlotte just bringing 52:25: me down a peg. I like that. Thanks, Charlotte. So the 52:30: question - one thing that I, ooking back over our agenda that we took a creative 52:35: tour through, is we didn't touch on Application and 52:39: Accepted groups. Just interest in - 52:43: the interest of time, I don't want to dive too deep into it, but maybe if you want to give 52:47: a quick overview for maybe organizations who do application 52:52: or accepted or for those who are thinking about it. 52:55: How would you address that and kind of set them up to go from here? 52:58: Yeah and just kind of quick to give a fast definition of 53:02: what that means: some camps, organizations - 53:07: I've been guilty really guilty this webinar of saying camps. 53:10: We have so many different organizations that aren't camps, 53:13: So I apologize for everyone there that I didn't include when I said camps. There 53:18: are some organizations that have an application 53:22: process before they get accepted into a program. 53:25: Our system has a way of doing that where - and I'm just clicking on 53:29: registration setup to show you a visual aid for something 53:33: that's not represented here, but they may have groups set up that are application 53:38: groups and then for those same groups, they would have something 53:42: set up for accepted. 53:44: There are multiple different ways that can get set up. 53:47: But the idea here is that when participants register, they only 53:52: see the application groups. 53:54: They don't see the accepted groups to register to. We keep those hidden 53:59: so that way they can apply, have a set system 54:04: of forms for that application, 54:06: and then you as a provider can look through those forms and say, 'yes, we need to accept 54:10: this camper.' Examples of that - we have a lot of camps that deal with specialty populations. 54:15: So maybe you're a camp for people who are have or are 54:19: recovering from cancer. You want to see what the diagnosis is and make 54:23: sure that you can fit this camper's needs. 54:25: So you look through the application based on those questions, 54:28: you say, 'yes, this person should be accepted from our group,' 54:31: So, how do we do that? In the 54:36: participant profile - let's say we looked at 54:40: Lisa's profile, we say, 'yes, we want to accept them into the program.' Right 54:44: now, they're only an application. All we would need to do at this point is we don't 54:48: have to mess with this part at all. 54:50: We just add a new registration. So adding a new registration is easy. 54:54: It's clicking that button, again, I'll show it to you here. New Registration and 54:59: then you're going to search for that upcoming group. 55:01: So let's say it's Session Four was our accepted and maybe 55:05: there's tuition with that. 55:09: You can also just add them to a waitlist if you want. That would be weird to have application accepted and then 55:13: just put them on a waitlist. I guess it wouldn't be that weird, 55:15: you could absolutely do that. Register them. 55:20: And here they are, they're registered. You will still see the application group 55:24: there, but they're also accepted. They, on their end, get a notification that says 55:29: you have a new registration to accepted and you can customize 55:33: that to to read a little bit better if you're doing an application accepted setup. 55:40: Awesome, great job there, sir. 55:43: Sorry, I was busy typing an answer to to someone 55:47: and sent it to our team as opposed to as opposed 55:51: to that person. There you go. Now I've got that answer. 55:53: Alright, awesome Jesse. 55:55: We covered a lot of ground there. In the last five minutes, friends, got a few 55:59: things that I want to share with you. We're going to throw some slides up and 56:04: while we do, the first thing we want to ask you is 56:07: Hey, what's one thing you learned today? Will you throw it in the chat because it 56:11: helps us not only to know what was useful and what really stuck and 56:16: should Jesse keep his job, all those things. 56:19: Oh, sorry, Jesse that's peripheral thing. 56:22: Well, we'll wait for that question. That's fine. Yeah, that's fine. 56:25: So, share one one thing you learned today that's beneficial 56:29: that you'll take from this and I know Jesse and I have a few 56:34: big ideas. David Hudler says, 'finding out 56:38: where Jesse wound up.' Yup, that's his big thing 56:40: he's taking away. That's awesome. I'll share my big take away. My 56:44: big takeaway I think is the next slide - the what and 56:48: why determines the how. What are you looking for? Why are you looking for 56:53: it? As far as someone's registration, that determines how you're going to look it up. 56:56: Are you looking for a big roster list? You're going to look in the Groups tab. 57:00: Are you just looking for an individual? You're gonna look on that profile. So Jesse, 57:05: what's - I've got a slide you told me yesterday that - 57:09: what was your big takeaway? Wow, what did 57:13: I say yesterday? You just put me on the spot? Give me 57:17: a leader. What did I say? It's right on the slides now. 57:20: I don't think you're seeing the slides. Oh, yeah. 57:22: There we go. Yeah, I got the slide. Yeah, so thinking 57:27: back to Camp Director days again. I think it's really awesome 57:31: that you all are on this webinar right now because for most of you, programming 57:36: hasn't started yet probably for your coming seasons. So 57:40: familiarize yourself with this stuff early because you definitely 57:44: don't want to go and try and pull an allergies list from 57:49: your rosters and registrations the very day of camp not knowing 57:53: how to do it. That that creates stress for you and we don't want that for you. 57:57: We have a great Support team and they run some extended hours during the summer. 58:01: They're there to help you but start playing with this stuff early because 58:05: it's really great to have a little knowledge and a little bit of 58:09: strength before all of a sudden things get crazy. 58:12: And they get crazy early, I get it. For sure. 58:15: That's awesome. There's some great answers here in the chat, Jesse, based 58:19: on these answers alone, I think your work here is safe for at least another solid 58:23: week. We have, yeah, that's - we have everything 58:27: from this is Bradley Wells of maybe 58:31: some relation, 'the whole registration system, really excited 58:35: to have a functional waitlist that isn't the spreadsheet.' 58:37: I think we can all relate. Liz said, 'waitlist info.' 58:42: Natalie: 'learning more about the add-ons was helpful.' 58:45: Great to hear that, Natalie. Reina: 'adding links into instructions 58:49: for participants, provide more information.' That's great. Rhett liked the coupon process. 58:53: That's awesome. Alison Alaska said, 'I did not know we can add links 58:57: to program descriptions. I'm excited to use this feature.' 59:00: I'm just calling her Alice in Alaska. Now Jesse that makes sense to me. 59:02: A searching and filtering roster. 59:05: There's some great feedback there you guys thank you very much. 59:08: That's super helpful. Awesome. 59:10: Glad you approve. Last couple I think we've 59:14: got next slide here will walk us through some 59:18: resources. Oh, yeah. 59:21: So coming up for those of you who are new. 59:23: I know we had at least one or two people 59:25: who said this is your first season, so here's what we do - the third Thursday 59:29: of every month, we do a New Provider webinar. 59:31: It's usually myself and another team member and 59:36: we're going to walk you through kind of a 3,000-foot overview of 59:40: CampDoc / SchoolDoc, and we're going to dive in, give you all sorts 59:44: of resources as well. And then once a month, we do what we're doing today, where it's a 59:48: Feature webinar. You have some expert like a Jesse Wells, a Jules, 59:53: who comes and guides the way through a specific 59:57: area of the app. So our next feature webinar will 01:00:01: be in December. We've got - we'll be walking through 01:00:05: all the things that you can customize and the tips and tricks 01:00:10: within the app because there's a lot that you can do. So you can use those 01:00:15: those QR codes to register. We'll have another New Provider 01:00:19: webinar every month - third Thursday of every month - and we have some people who come 01:00:23: back every time because they've found something different that they can hold on to. 01:00:28: Lastly, I think we have some resources 01:00:31: we want to point you towards as well. If you take a look at the 01:00:35: next slide, that will show you we've got a bunch 01:00:39: of - our Support Site. You can go to support.docnetwork.org 01:00:42: and you can find a ton of articles. 01:00:45: We have a Tutorial Video Library our team spent all last year just cranking 01:00:50: out videos and creating content. Elise, who's been manning the chat today, 01:00:54: has created all these online courses that you can 01:00:58: take at your pace including Registration Setup 101 where you want to 01:01:02: continue to fine-tune, like Jesse said, you want to prepare ahead of time. Enroll for 01:01:06: some of those courses, highly recommend that. You can find that all through support. 01:01:10: docnetwork.org. And then we're 01:01:15: excited to offer customized Training Services starting this year. 01:01:20: So this is where our team will step in 01:01:24: and utilize your personalized account and we will customize 01:01:28: training, so it's similar to this except specific to your account. 01:01:32: And so maybe you have a medical staff that you want to make sure is trained 01:01:36: up. Or you have a registration team. You have your Summer Staff coming in. Our 01:01:42: Training team will meet with you, will plan out an agenda and learning objectives, and 01:01:46: we're super excited about that. 01:01:49: This includes everything from online virtual learnings to 01:01:54: customize learning courses to a Sandbox account. 01:01:57: We can create you a dummy account. So your team can get in there and play with the data 01:02:01: and test out, how do I use the EHR or attendance feature. 01:02:05: Our customized services do come with a cost but you can 01:02:09: definitely reach out to your team at email@example.com 01:02:12: or firstname.lastname@example.org and they can kind of give you the intro part 01:02:16: of that conversation, then they can connect you with me and we can go from there. 01:02:19: So and then finally look at that QR code on the right. Our team has been putting 01:02:24: out a Training Digest the last couple months and you can check those 01:02:28: out there. That's a lot of resources, Jesse, and we went a few minutes 01:02:32: over but I think we've got it all covered here. Yeah, you watch the time really well 01:02:36: for both of us. We've gotten better. 01:02:38: I think. Moderately. I think the last 01:02:42: thing, last thing we have is on the next slide. 01:02:44: We have a survey if you could do us a favor and 01:02:48: just take two minutes to fill that survey. 01:02:52: We've utilized all the QR codes - if you can fill 01:02:56: that survey out that's helpful for us and helps us know how we're doing as a team 01:03:00: and where we can improve. Jesse Wells, I was 01:03:04: kidding. Your job is super safe, my friend. You're a value and an asset to 01:03:08: all of us. Thank you very much for your help today. 01:03:10: So excited to chat with y'all, really excited. If you all have questions, 01:03:15: again, reach out to your CSM. If I'm on your team as well, 01:03:18: I'll be happy to hear that you were on the webinar and happy to respond 01:03:22: to those questions. So thank you all. Absolutely. 01:03:25: Yeah. Thanks for joining us, everybody. Have a wonderful day.