This recorded webinar provides more in-depth information on Registration Setup and the Rosters/Registration feature within the Groups tab.
Learning Objectives
After attending this webinar, learners will be able to:
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Find participants in sessions
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Manage their rosters by editing, adding, and removing profiles from sessions
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Export rosters for whatever your heart desires
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Explain the different functions in groups tool
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Add registrations to individual participants
00:16: Well, welcome everybody. Glad you're here with us today. 00:20: My name is Phil. I'm the client training manager here at docnetwork and 00:25: I'm thrilled that you're all here. 00:27: I know this is November for some of you with year-round programming. 00:31: You're like that's fine. We're still in the midst of things for some of you with summer camp 00:35: Focus only you're like man, it's crazy to think that Summers, you know, we're 00:39: planning ahead. But look at you. You're a planner. 00:42: That's who you are. That's why you're here today. So yeah glad Here 00:46: with us as I mentioned. 00:49: My name is Phil. I am the client training manager. 00:51: I've been here for a little over five years now and get 00:55: to work with a great team where we're focused on creating resources 01:00: and events and and all sorts of opportunities for you and your 01:04: organization's to grow in your Camp Doc and school doc usage. 01:09: So that's why we're here. 01:11: I'm going to introduce you to my friend Jesse Wells who I've just 01:15: discovered that. If I just take the first few letters and combine them with the last 01:19: name Jewels Jewels or Jew. 01:22: I'm still working on that. That's so everyone. 01:24: Say hi to my friend Jewel. Hello everyone. 01:27: It's good to be here today. I'm all down for the jewel named 01:32: one of my favorite artist sings in a favor do octave. 01:35: You know, I really appreciate it. 01:37: Which octave is that? Specifically the one she does, you 01:41: know? Yeah. I'm good at musics and she does it. 01:45: So well you are. Very good at the music's my friend. 01:48: So yeah. Well Jesse is one of our clients success 01:52: leads here. He works with several pods and 01:56: helps them as they work with each individual organization. 02:01: Jesse's a great resource. You're going to learn a lot from him today both with his background 02:05: in the Camping World and then several years here at docnetwork. 02:08: So a couple things I want to share 02:13: with you before we dive in and I Always like to start 02:17: with the Y. Let's remember the Y here I know for some of you and by why 02:21: I don't mean YMCA folks because you're like, yes, let's start with us sure. 02:25: We can also do that. But I mean start with your wh-why what's 02:30: the why why are we doing this webinar? Why campdoc or schooldoc and 02:35: I think the beautiful thing here is we have a variety 02:40: of organizations that we work with from schools and universities to wise 02:44: do Faith-based groups and parks 02:48: and recs and everything you're working with youth and you're working with 02:52: minors and you're trying to protect them and you're trying to keep them healthy and safe 02:57: and you're trying to make sure you know who you have on your campus on your property 03:01: and that's where we come in. We want to help come alongside you and ultimately 03:06: have spaces that are fun and safe for kids kids 03:11: memories should be about the memories. They're making at their camp or at their their 03:15: their Graham and not about the injuries not about those things, but 03:19: they happen and so we want to help make sure that they're safe along the way no 03:24: matter no matter what so love that you guys have heard 03:29: along side of us and excited to to help you with that. 03:33: Well a couple instructions I want to give you because 03:37: we're in a day and age where we're all on webinars. 03:39: We're all in Zoom meetings. Everyone's slightly different. 03:43: You'll see here. We have the chat. 03:46: Locks open so feel free. Keep conversation going will have times 03:50: along the way where will ask you questions and throw it in there. 03:53: It doesn't just help us with feedback. 03:55: It gives ideas to others joining us today. 03:58: So I would encourage you to utilize the chat box. 04:01: Also, if you have specific questions for for Jesse 04:05: along the way maybe bring something up throw those in the Q&A 04:09: box down below and we have a team behind the scenes who 04:14: will be answering some of those some of those questions. Questions will also be answering and I'll 04:18: say you know, what? Hold on Jesse. We have a question who 04:22: someone's addressing this question to you Jules. 04:25: So let's let's let's address that question. 04:28: All right. So chat Q&A and then yeah. 04:33: Oh, yeah my friend Lisa who's helping to run 04:37: the check. What is something you love about where you live? 04:41: Let's hear from from you. So go ahead and throw that in the chat and just 04:45: to also prove. To us that we have set up the chat properly. 04:48: I'm just saying, you know, there's always a learning curve for us to so while 04:52: you're answering those things a couple quick definitions 04:56: for you. You're going to hear us use a few terms today and I just want to make sure 05:01: you're on the same page is Us number one at we say the 05:05: camp doctor the school doc app a lot and sometimes that the rich people often 05:09: they're asking like wait, what about an app an application like on your phone? 05:13: We just refer to the platform as the apps. 05:15: Oh, no. No, this is not a phone based app. 05:18: This is simply the school Docker 05:22: Camp doc platform. 05:25: All right, additionally doc Network doc Network 05:29: supporting the merch. There we go. Doc network is the parent company of Camp 05:33: dock in school doc. So if you're here is a school doc individual 05:38: know that if we say Camp doc this also applies to you and vice versa. 05:42: So that's a lot. All right, I'm seeing In some 05:47: good responses are four seasons in New York. 05:49: That's that's a good one. We've got those Seasons here in Michigan as well. 05:54: I see Jesse making some reference about Michigan. 05:57: So I'm going to keep moving on living on a lake Karen. 05:59: I'm just saying there's a little bit of jealousy. 06:01: Oh, you got some hiking there GG foliage tis the season right 06:06: man. A lot of season changes its Jesse. 06:09: It's a beautiful time of the year. Wouldn't you say it really is - the rain 06:13: right outside, right? I did walk in this morning. 06:16: And it was a beautiful like red morning, but they say that's Sailors warning 06:20: or whatever you follow. So I guess I don't know I should have known you 06:24: you should have you should have Sailors red sky at night Sailor's Delight. 06:29: There you go. There you go. Oh Gary Baltimore Ravens game. 06:33: So you know what here we are Detroit Lions fans here. 06:37: So that was like our one rough moment a couple weeks ago. 06:40: So, all right. 06:42: Let's keep moving here. 06:45: We've got a Instapoll that will throw up here. 06:49: How about throw onto the screen? I don't like the way a phrase 06:53: that originally. Oh and Gary's already found some Ravens fan. 06:57: So we have well the pole curious how long you've been using campdoc 07:01: or schooldoc helps us to know, you know, do we have a lot of rookies 07:05: here with us. Do we have is this your first season? So 07:10: I think let's see where our holes our handy-dandy pull. 07:14: There it is. Go ahead and fill that out 0 to 1 year 1 to 2 and 07:20: we'll see where everyone lands we'll Circle back to that in a minute as you as 07:24: you put those answers in and I think we've got work 07:30: through our learning objectives here in just a moment as 07:34: well. So Jesse, those answers are flying 07:38: in got about half half of you are a little more than half 07:42: of you or in your rookie season here with campdoc. 07:45: Schooldoc, so welcome to you. 07:47: Got a lot a lot to learn here. 07:50: And this will this will be great three to five years. 07:54: We've got some vets on here six-plus years man. 07:57: That's that's more than Jesse. So Jesse, I'm going to actually kick you out 08:01: now and have those people start teaching. So have a good day Jesse though. 08:06: All right. Jesse just turned his camera off made 08:10: me panic for a minute. So very good awesome. 08:15: We're glad to see you're here no matter where you're at whether you're returning you're going to 08:19: take something away from this you are going to learn. 08:22: Well if this is your rookie season, I would encourage you just to grab 08:26: onto a few pieces. We're going to send you a recording we're going to send your resources afterwards. 08:30: You don't have to memorize this in and out, but I would you 08:35: know find a few nuggets to hold onto and let's let's 08:39: go from there. Otherwise, you're gonna get a little bit overwhelmed is my guess. 08:44: All right, here are the learning objectives were going to share with you first 08:49: today after attending the webinar. We know this is successful. 08:53: If you will be able to find participants in your sessions. 08:58: If you will be able to manage your roster by editing adding 09:02: and removing profiles from sessions export rosters 09:07: for whatever your heart desires. 09:09: We started typing different options for that export rosters for utilizing. 09:14: And whatever, you know what exporting rosters for whatever reason you want 09:19: explain the different functions in groups tool and add 09:23: registrations to individual participants. 09:25: So Jesse, you're going to teach all of that. 09:27: You got it. Yeah, I guess we should have gone over that before this but 09:31: I'll figure it out. I'll read the sport articles real quick. 09:34: We had a whole practice on this. 09:36: All right, and then finally, let's go to the agenda and then we're going to Jump Right In 09:40: we've already knocked out those first two bullets, then Jessie's gonna walk Through how to find 09:45: participants in sessions followed by roster management followed 09:49: by different functions within the group's tool and then how to add registrations 09:54: to individual participants. And then finally, we'll share some training 09:58: Resources with you and then we'll close closing seems 10:02: like a good way to end it Jesse was either that or put that in the middle. 10:05: So I hate to leave it open all day. 10:08: Absolutely. Absolutely. So there you go Jesse. 10:11: We've got a lot to cover and believe it or Or not, you know, we're 10:15: already a little bit a few minutes behind so I always believed it when 10:19: you're opening. Yeah, we're just bad at time Phil. 10:22: That's not a knock on you. That's a knock on us. 10:24: That's fair. But hey to use a little bit more time looking through the names on here 10:28: happy to see all of all of you here today, but I'm always more excited, 10:33: you know, because I'm Homer to see some some some names in there that I recognized. 10:38: Shout out to David hudler who worked at I believe if it's the same 10:42: day of hudler worked at the First Camp I ever worked at in college 10:47: Recreation unlimited. So David you're out there. 10:50: Hey nice to see you out here. 10:52: Glad that we can we can connect like this. 10:55: I mean email love to shuffle David. You can send me some some individual 10:59: messages here. And just if you have any great stories, I definitely would appreciate 11:03: that. So yeah, there might be some I was not a smart person 11:07: in college. That's why you go is to get smarter, right? Yeah. 11:11: We learn hey everyone. 11:14: Welcome to rosters and registrations excited to chat with y'all. 11:19: We're going to kind of dive in here. I'm going to share my screen and 11:23: and kind of walk you through some of the real 11:28: basic things that we normally see as far as a 11:33: registration organization. Now when I say registration organization 11:38: that automatically might make you think a my registration organization 11:43: and you Not be you might utilize Camp Doc in a different way than 11:47: what we might be describing here fully today and 11:52: you can tell that by if you login if you don't see this finances tab, 11:56: that means you probably don't have people register directly through our system. 12:00: It doesn't mean that you won't find Value out of our talk 12:04: today. It just means that some things as you're looking at it you'll say 12:09: wow, Mine really doesn't look like that right now. 12:11: That's okay. We can always talk about Out that with your account 12:16: manager your client success manager and and kind of talk to 12:20: you about what that means and maybe after looking at this and learning some of 12:24: the things that we can do you think wow, I really should check out the registration for 12:28: with Camp talk and we can do that too. 12:30: So happy to chat with you all about these things. 12:34: So fill our they see my screen. 12:36: Alright, it will be do we got it. 12:38: I can't speak for everyone else, but I know I sure can now. 12:41: All right cool. So this Opening screen. 12:44: Rain here is what most providers will see when they log in again. 12:48: Some things might be different here. We kind of have a full load of everything 12:52: that campdoc can do in this left-hand toolbar or 12:57: what we call the tabs. The feature tabs not 13:01: all of this will be applicable to us today because we're mostly going to hang out right 13:06: here in the group's tab. There's a couple different sub 13:10: tabs in here rosters and registrations and Ian set 13:14: up we're going to start here in rosters and registrations. 13:18: This is a really great place that you can go to 13:22: find a quick snapshot of where all of your registrations 13:26: are what your rosters are for each session. 13:29: So however, your structure is built out within campdoc if 13:34: applicants are or I'm not applicants rather participants are 13:38: registered for programs. 13:40: They're going to come up here underneath Their specific program 13:44: of course for Camp Maple this fake it organization with all fake information. 13:47: We have just 187 people in this one 13:52: little after-school program must be a pretty big program. 13:56: Most of you are programs will be a little smaller than that. 13:59: So you can see here schooldoc sapling School celebration 98 people. 14:02: It's all fake information. We always put people in we never take them out. 14:06: That's why there's such a big roster now a couple things to note 14:10: on here that will dive into a little bit more as we go. 14:13: Go these are all your active registrations. 14:16: People are actively registered for these groups. 14:18: If you click here, you can see a waitlist if there were add-ons 14:22: for a session. They would be here. There's not for this session or coupons. 14:26: You can quickly get a glimpse here as we're talking today. 14:29: You might think. Wow. Jesse showed me a waitlist way over there in rosters registrations. 14:33: Why is he showing it here too? It's because with campdoc there's we 14:37: try to make it to where you can find information in a couple different places. 14:40: Basically, if you're looking for something you can find it where you're looking. 14:43: Team in most cases. So that's why you might see weightless pop 14:47: up in another spot as were chatting. So that's a quick glimpse of our rosters 14:52: and registrations overview. I also want to show you the registration 14:56: set up and then we're going to get into actively like what you do with these as we 15:00: dive into like app how you apply this knowledge. 15:04: So registration set up. 15:07: This is a little bit of a different view from what you just saw in rosters and registrations. 15:12: This does not give give you as much participant data. 15:15: It only gives you where your capacity is or where your enrollment 15:20: is relative to Your Capacity. So we see our role meant here is at 187 for saplings 15:24: after school and their way over enrolled. 15:26: So I hope they had a lot of luck with their Staffing this year. 15:30: I hope they over higher that's a dirty word for HR. 15:33: But hey, it was some poor planning behind the scenes there, you 15:37: know. Hey good marketing poor planning, whatever we call it. 15:40: Just here. We are as a side note Jesse. 15:42: I know. And I are making jokes about this, but for anyone who's panicking and saying wait 15:47: can more people register then then the capacity. 15:51: Do you want to just address how that could have happened there real quick. 15:53: Yeah, that's hey. I might have caused some Panic. 15:56: Good good call there Phil. Yeah on the participant side. 15:58: They cannot over register. So don't think that you set a capacity there 16:02: and participants can just go willy-nilly and and it's honor-based and hey, 16:07: it's that 150. They can probably handle 151 know they cannot do 16:11: that. This is over registered because Cuz we have providers people on the back 16:15: end who are registering people to a program that's already full. 16:19: So providers can over register a program, even though they see the 16:23: capacity and everything you as a camp director or you your admin 16:27: team. However, you set up your permissions for your providers some 16:32: of those people with the right permissions can say I know the capacity was 150, 16:36: but we did have an extra counselor become available. 16:38: We can we can go ahead and over and roll for this and that's that's okay. 16:42: That's Do you all to do if they do not 16:46: care if they if you get to that 150 and you have a waitlist enabled then people 16:50: can add themselves to the waitlist and we'll talk about that too in a bit. 16:54: So here you again are getting the snapshot of this program. 16:58: We can see the name of the program. We can see the start date for each program 17:02: and we can see the end date for each program as our quick snapshot if 17:07: we click into a program. We're going to get a little bit more information. 17:12: Here you can set and adjust the tuition on deposit 17:16: again. Only some providers with the correct permissions can take care of this. 17:20: So don't worry. If you have your counselor setup as providers, you can control it to where they 17:24: can't do this because you don't want your random eighteen-year-old counselor to go in here and change your tuitions. 17:28: That would be weird. Or maybe that's how you roll. 17:31: I don't know. I'm not here to judge. You can set those things up. 17:35: You can adjust them. You can change your descriptions. 17:37: This is all set up as part of your setup process. 17:39: You probably have are all already gone through this. 17:42: The most part and seen how you can submit this information to campdoc 17:46: to get pre setup. But this is a place where you can change some stuff so 17:51: you can limit the capacity can allow the waitlist. 17:54: You can restrict ages on a program change those ages. 17:57: You can set registration filters which are set up with your client success manager 18:01: and implementation specialist during your setup. 18:03: You can also change your enrollment dates when I 18:07: say start date that means when your program starts when I say in date, that means when 18:11: your program ends Is open and close dates are a little different. 18:14: This is when your enrollment actually opens your registration is open. 18:18: So if it's set to June 28 2023 at 12 18:23: a.m. That day it opens up and gets gets rolling and 18:27: ready to go and then it closes immediately at 12 12 18:31: a.m. I believe that you're not 12 a.m. 18:34: It would be 11:59 p.m. 18:36: On August 3rd. So that's when that registration closes again providers 18:40: can continue to register people in the back. They choose but participants can no longer see 18:44: that program at that point a couple other things on here and custom text. 18:48: You can add some custom text your add-on coupon payments screens. 18:52: You can add some add-ons you can have full control on your ad on some specific 18:56: to add ons that we tend to see our t-shirts water bottles, 19:00: you know, all those sorts of things but even sometimes after school programs 19:05: p.m. A programming you can get really creative with your add-on. 19:08: So if you're thinking wow, I don't know if campdoc can handle this reach out to your clients. 19:12: SS manager because there's probably a way that we can coupons. 19:16: We've got some different coupons set up here. 19:20: I'll click in to give you a quick view but there they you can customize these quite a bit. 19:25: You can go you can limit the capacity. 19:27: You have a coupon automatically expire you can have it by passed that required deposit. 19:32: You can also share it among other programs. 19:35: Some programs can be their coupons can be set up to automatically expire 19:39: at a certain time. So if you say by registered by the new 19:43: year and you can get $10 off, hey, 19:47: great, you can set that to save and now that coupon 19:52: is automatically going to apply until someone registers on January 19:56: 2nd. Then they won't even see the coupon. It's not going to apply because they are outside of those early bird 20:00: rates. Again, your client success manager and implementation specialist can help you set that up. 20:04: You don't have to remember all this. Happy news. 20:09: So I think that's the quick quick snapshot of rosters and registration 20:13: overview and registration setup. 20:16: I'm hoping you all are utilizing that chat if I'm going too fast or a skip over something that you're like, 20:20: wow. I really wanted to see that. 20:22: Otherwise, we're going to just kind of keep rolling along and then Elise and Phil, 20:26: you can stop me with any questions that pop up. 20:29: Yeah, actually, I'll stop you here, 20:31: Jessie, for a, for a couple of questions that we had that I thought, 20:34: Hey, let's take these live and and help some out. So 20:40: Jesse somebody asks, Liz was 20:44: asking, is this where a link can be set to direct a user to 20:48: our website. So I know sometimes with different, 20:53: we have different groups, with different needs there as far as links. 20:57: Do you want to touch on some of the options? The ultimate 21:02: answer here Liz is this is going to end with well, it depends what you're wanting to do 21:06: as far as how, but I'll let Jessie 21:09: handle that. Yeah. Well, it depends what you want to do. 21:12: Certainly. Next question! 21:15: Yes, you can put a link in here. 21:18: So if you were to say hey, here's the description of our programs. 21:21: Make sure you check out the packing list with a link 21:26: right here. Yes, you can put a link there. We can also put a link in your forms 21:30: any where for instructional, inside of instructional text. 21:34: There's multiple different places within the system on the participant 21:38: end where you as the provider can enter in some custom text that everyone will see 21:42: so a lot of people will put something on session select, a screen where they're 21:47: selecting their their sessions, to direct them to something like a packing 21:51: list or more program description with photos 21:55: and things like that because I do understand the limitation here of a lot of people with 21:59: a program select option. They want to show photos and they want to show the exciting 22:03: things that happen at that. Our system doesn't allow for that. 22:06: So it may be appropriate to put in a link to a gallery of photos that you're 22:10: you were interested in showing, so great question. 22:13: Yeah, for sure for sure. Jesse, is it possible--this is from Bradley 22:17: Wells. Is it possible for the word tuition to show as any other 22:21: term? There are places that we can customize throughout the app, is that one of them? 22:25: That is not a customizable data 22:29: field. I'm Sorry Brad. I wish for a person who may be a relative 22:33: that I could provide the the answer that you're looking for there. 22:37: No tuition is not, not something that we can customize nor is deposit. 22:42: It's always going to be seen on their end as tuition or deposit. 22:45: There are a lot of places that we can customize that's not unfortunately, not one of them. 22:49: But if you have those questions about customization where you can and can't do that, I 22:53: would suggest reaching out to your client success manager and they can, they can help guide you along the 22:57: way and show you exactly what you can do and maybe there's a better option for you to 23:01: customize somewhere else. For sure. 23:03: That's a great point to what Jesse was saying there as far as you know, talk to your client 23:08: success manager too and just say, you know, what's the why. Obviously in today's 23:12: webinar, we may not be able to necessarily dive deep into like the full why 23:16: but maybe there's some other places while we can't change tuition there. 23:19: We can clarify some verbiage in other spots for you, depending on what you're you're 23:24: looking for. So Jesse, let me get to at least one more here before 23:28: we move on. Karen has a good question. 23:32: Can we make a coupon, coupon automatically 23:36: apply without them having to enter a code? For example early 23:40: bird. So Jesse some of those automatic coupons. 23:44: They registered plenty of time ahead. 23:47: We want it to just automatically apply. What do we do? Absolutely 23:50: you can. If you look at this automatic apply, apply automatically selection 23:57: here. You can absolutely do that. It does come with the expiration. 24:01: So if you see here if I back up and I click off of that you don't see 24:05: that automatic apply until you hit the expiration 24:09: most organizations use this for something like an early bird or a staggered pricing 24:14: program that goes throughout the year. 24:16: Like you have one, a 50 percent start at this date, and then 25% 24:20: then 10%, however, you wanted to set up. But if you're, if 24:25: you say I want this coupon to automatically apply to everyone for the entirety 24:29: of registration just set this to the, your, your close by date and then that, that 24:33: will accomplish that same thing. 24:36: Awesome. Awesome Jesse. 24:39: We kind of jumbled our agenda around slightly. 24:42: So I know we jumped into registration set up. 24:45: Maybe here in this next section, we can show 24:49: you know, you showed us how to check the rosters and how to find people on the rosters. 24:53: Maybe we can go to an individual profile and see their registrations there and move 24:57: on to that side of the equation. 25:00: Absolutely. what Phil is saying is I have an agenda in front of me and I chose 25:04: not to follow It which is fair because you 25:09: know, I often don't use their, use the resources that the training team 25:13: so kindly puts together for me. So I didn't use those words per se. 25:17: Yeah, let's let's back up here. 25:21: Sometimes I just see the flow and I go with it. You know, I see the hole, I run. 25:25: So let's say you're 25:29: actively using this and this is what I was saying before about 25:32: hey, let me show you the snapshot and then let's talk about some applicable uses 25:37: so I am a camp director and I'm 25:41: hanging out at my my favorite camp in the world 25:45: in Ashley, Ohio and I need to find 25:49: a specific participant and and go in and 25:54: see what they're registered to. So I can do that pretty easily right 25:59: here in this front screen. 26:01: I don't have to go over there in rosters and registrations to find that information. 26:05: I can type in Tim. Oop. 26:08: There's Tim. That's who I was looking for. Tim Allen. 26:12: It's weird. It was unintentional. But here we are. To infinity and beyond. 26:16: Yep. So Tim Allen. Now, I can see 26:20: the exact registration that Tim Allen has in place. 26:23: I can also see all of the past information 26:27: for his registrations. This is what we call the participant account 26:31: if you click on any profile you search any profile in here. 26:35: Let's try Jim. We always have the basic names, don't we? So I 26:39: can click on Jim and here's Jim's registration. 26:44: This this brings you to all of the participant account information. 26:48: There are a bunch of other tabs here that we just can't get into today. 26:51: Those are different webinars. But all of the information about Jim's profile is 26:55: going to be there as soon as you click his profile. 26:59: Another thing that you can do here is maybe you are 27:03: looking for a list, a very quick list of everyone 27:07: who's in that Saplings program. There are so 27:11: many conditions that you can add to your list builder. 27:14: This determines the list that you're being shown here. 27:18: So when we first login, your default conditions, if you haven't changed your 27:22: defaults should be pulling your registration 27:26: type is participant. So these are all participants. Your profile status isn't 27:30: past meaning these are all current or upcoming registration 27:35: participants. And then from there you can add more and 27:40: a popular one that we use quite a bit is group select. 27:45: Now if I go to group select IS here, 27:48: I can see a drop-down of every program ever, but I can also 27:52: just type in that sapling program. 27:55: So I wanted to see what the sapling after school program had a list of and there's 27:59: all hundred and ninety profiles for that sapling after 28:03: school program. So I get a quick glimpse of who all these profiles 28:07: are. I can run reports because this list builder communicates 28:12: with the reports and all of these other tabs here. I can run 28:15: some reports on different information about these profiles. 28:19: Maybe I need to know all of the diet restrictions to send 28:24: over to the kitchen before they get here. 28:27: I would report on that here. It will go to my downloads tab and it would only pull 28:31: for those saplings after school program as opposed to pulling a large 28:35: CSV and having to sort from there, which you totally 28:39: can do, another way to find it, but you could just pull that that single list. You 28:43: can also email these participants. All of those things you can do. There's 28:49: a lot of different conditions. Again, we can't get into all of them today. 28:51: But that's a really good one to use when you were talking about groups, rosters, and registrations. 28:56: Is that what you're looking for the participant level? Should I show them that the rosters level if I need 29:00: to export that? You got us there. Let's let's pause on that one 29:04: for a moment. And so just to recap a few few key things 29:08: that we want to make sure to point out. So what Jesse said if you want to 29:13: if you want to find out your roster, if you want to find out who's registered 29:17: for what. I think that kind as we were joking with, I forget 29:21: who was earlier. the answer is, it depends. Right? Who am I looking 29:25: for? What am I looking for? Why am I looking for? I think the it's 29:29: a macro version, macro view, versus a micro view. The macro 29:34: view being if you want to see that saplings class. 29:38: Let's go to the roster and let's see it from that groups tab there 29:42: on the left. If you're looking at a micro view you want to find out 29:46: wait, what's John, what's John registered for? You 29:50: know, so you can check John's individual profile. 29:55: So you have a few options there. 29:58: Let's as Jesse walked us through the,the 30:06: waitlist and the cancellation and add-ons within the registration set 30:10: up. Jesse, do you want to take us back to that page real quick? Now 30:14: again keeping in mind. There are a few variables here. 30:18: Number one. This is assuming that you that you all use us 30:22: for your registration, N]number one and number two that you have permissions. 30:26: So different roles in your organizations have permissions accordingly. 30:31: So if you don't see this, that's that's why you may not have 30:36: that feature enabled but as Jesse was talking about in the registration 30:40: setup, we have options like utilizing the waitlist, utilizing 30:45: cancellation, add-ons, coupons. 30:47: Love to do another poll here and find out. 30:51: What do you, what do you use most of those, and I believe it's a multiple 30:55: choice, single choice. 30:57: So you've got to choose most. What do you use most in your organization? 31:02: And what's the most valuable feature. If you're not using this or 31:07: if you're using registration elsewhere, you can still answer and what applies to you the 31:11: most but curious to see how this plays out for our audience here. 31:17: There we go. Awesome likewise. 31:20: I'm looking at questions. Looks like our team is keeping those answered. 31:23: So looks like yeah about half the group Jesse are utilizing waitlist 31:28: for sure and we have, you know, a handful of cancellation 31:32: add-ons, coupons, that sort of thing. 31:35: So Jesse one question 31:37: I know we get a lot is, do people from the waitlist 31:42: automatically get bumped over. 31:44: So I've got a wait list now of 20 people and 31:48: now somebody, you know cancelled they fell off the regular list. 31:52: Does that just push the first person up there? What happens 31:56: with the waitlist people? How do they get moved over that sort of thing? That is a 32:00: great question. So if you're like me and 32:05: like me when I was a camp director, I like the control and 32:10: thankfully--that stopped when you stopped being a camp director? 32:14: Yeah. Now I hate it. Yeah, don't get me any of it. Don't even want to choose what 32:18: I'm having for dinner. Nope. Yeah. 32:21: So as a camp director though, it's awfully nice to be 32:26: able to take a look at that wait list and say, you know 32:30: Phil was registered for five different programs and he got all five 32:34: except for this one. Even though he's the first one on the waitlist, Elise, who's 32:38: right below Phil, didn't get any of the programs that she wanted and 32:42: she's not registered for for anything this summer. Maybe you 32:46: know, I elect that Elise gets to get 32:51: bumped off of the waitlist. So if I look right here at our waitlist, 32:55: I can see who's on there and this goes in order too so you 32:59: can see it. The timestamps here a little misleading because you see 1122 for 33:03: all of them on the same day. But this this typically wouldn't 33:08: happen. Your registrations are going to come all in the same minute. 33:11: Oh, we see here, one here is two minutes later. 33:13: Yeah, Frank was. So let's say okay, they got these two 33:17: got in a little early, but we actually want Frank to come off that wait list. 33:21: I can just click on Frank's name, or this 33:25: entire bar if I want, and it's going to bring me to Frank's registrations 33:29: tab inside of his profile same as clicking on Frank's 33:33: profile in this list. It brings me right here and it even brings me 33:38: a little bit further because before I showed you this registration screen, 33:42: it's showing you by clicking directly from rosters and registrations 33:47: this more in depth 33:50: look at that specific registration. So you can see here this big green 33:54: button Promote From The Waitlist. Man, Frank you deserve it 33:59: and we're going to just keep going over capacity in this group. 34:02: You know, we are sorry everybody. 30 percent above capacity. 34:06: That's great. So we promote Frank and he's good to go. 34:11: Yeah, that's awesome. Liz has a good good question 34:15: here. And I think this is one that may not have a specific answer but 34:19: I just thought I'd shout it out for everyone. Regarding waitlist, 34:23: she says by the time we get to near camp and someone 34:25: has canceled, many of those on the wait list have made other plans. 34:28: So do other admins send a group email with 34:33: the first responses to hey you write me back, first one in you know, and 34:37: there's great question and hey, I would encourage the rest of you if that's something 34:41: you all relate to, throw your idea and your answer in the chat because I think 34:45: the answer again. It depends right like different organizations 34:49: have different priorities. Sometimes they say, you know what? That's okay. 34:53: We're, our staffing didn't turn out as high as we were hoping, or 34:57: we're you know, staffed, we can we can bring several more on. 35:00: So yeah, if you want to help Liz out if you have some good ideas throw 35:04: that in the chat there as as we keep moving forward, but this is 35:09: great where the community can help answer and Jesse and any thoughts 35:13: or feedback as a former director yourself. 35:16: Yeah, very specific to the camp and I totally get that, you know, by the time 35:20: you're pulling or waitlist for Session 8 all of a sudden everyone's doing something 35:24: else and you have to just keep on going down. A great thing that you can 35:28: do here if you choose to handle it this way is, you can pull 35:32: a waitlist status as a condition for 35:37: a specific group. So if I wanted to find out the saplings 35:42: waitlist, I can see the two people that are on there. 35:46: Let's say that wait list is 50 people. It doesn't matter. 35:48: I can select all, send them a quick message through our system 35:53: saying hey, it's Session 8, a lot of people make plans. 35:56: Please respond to this email as soon as possible to secure a list or secure 36:00: promotion from the waitlist and then they'll respond to you. 36:03: There's a reply to email address here as you can see. You can set that and 36:07: then hey, however you want to handle those as they come in. 36:11: You can you can promote from that too. That way you're not just guessing 36:14: and hitting promote for everybody. Just the last question 36:18: I'm going to ask you before we move on to the next section and I think this will be a helpful one just 36:22: because this is a CampDoc tips and tricks question and 36:26: I think different people have different ways they do it. So Allison asked a great question. 36:30: Is there an easy way to switch from an individual's profile back 36:34: to the roster waitlist I was working with? I always end up needing to 36:38: search for the correct group in the roster tab each time. What would be a good 36:42: practice that you'd recommend? And to someone because yeah fair enough Allison, especially when you're new 36:47: and just learning like how do I navigate back and forth from this list 36:51: and over? What would what would you recommend Jesse? Allison, and 36:55: I think this might be Allison from Fairbanks up there. 36:57: I hope you're staying warm. I mean her last name on here is Juneau 37:01: so oh, yeah, it's misleading. 37:04: I think I think we're talking Fairbanks and it's always cold. 37:09: It's always cold every time I talk to them up there. 37:12: It's it's it's freezing. 37:14: So hey Allison, great question. 37:17: The way that I would do that is let's say I'm looking into rosters and registrations 37:22: and I do want to see another profile specific information. 37:28: I would right click. So that's just the right click of my mouse and 37:32: I can open that in up in a new tab and I can tell you're probably someone who keeps 37:36: a pretty clean system and that's not going to show on here. 37:40: I think I'm only showing one tab, right? But 37:44: let me see if I can share that new screen. Anyway it's going to open up in a new tab. 37:47: You're showing both tabs. Was I showing the toolbar 37:51: for Zoom the whole time in the beginning, was that there? Great. 37:56: good. It's good to know that doesn't operate that way. 37:58: So now we can see that James is here and and open 38:02: in a new tab. I can do whatever I want in their profile and then click off 38:06: and I'm still right back here in rosters and registration same for any one on here, open 38:10: a new tab and boom you got them and you can do that. 38:14: Several if you're guilty like I am of having 30 tabs up. 38:18: This is going to make your habit worse, but it does allow you to 38:22: pop back and forth and that information will continue to communicate. Now 38:25: If you do something like take them totally off of the registration, it's not going to show up immediately 38:29: right here until you refresh but then it will show whatever changes you made. 38:38: Does that answer that question? Perfect. 38:41: Great. Awesome. 38:44: And by the way Allison, if Junea is your last name, and you are in Alaska, I'm just saying 38:48: that's, that's pretty impressive. 38:50: So I've never asked her about that Alison. 38:53: We're going to have to talk. Yeah, you know, absolutely it is the case. 38:56: It is the case. That's wonderful. I love it. 38:59: All right, Jesse. Let's keep going here. 39:03: We definitely like we said, we're skipping around a little bit and 39:07: we just had a question come in about this and I promised them that we were going to be getting to 39:11: this. So Jesse, let's let's move on to the group tools function 39:17: section here. Let's talk about like the filter and how to download rosters 39:22: exporting rosters and so on. Absolutely. 39:25: Yeah, so we talked a little bit about the registrations, the waitlist, add-ons, 39:29: coupons here. This is a daunting list, 39:33: especially if you have camps that are running, you 39:38: know dozens of sessions during the summer dozens of different programs you have 39:42: you know year round programs. You don't want to scan all the way down. 39:45: This something quick that you can do here is just type in a 39:50: program. So if I do session 2, session 39:54: 2 comes right up for us. I can start seeing exactly what those are but maybe 39:58: it's not as cut and dry as all that and I need to operate 40:03: within the filters. So I can also use the filter here to 40:07: show a lot of different information here that I don't want to 40:11: click around for. So maybe I want to see just the add-ons - it 40:15: automatically shows me all the add-ons. For a specific group, 40:19: so I can either go by I can sort by the name or I can sort by the 40:23: start date. This is a pretty helpful one, too, if you're looking for 40:28: if your sessions are laid out to maybe start on some of the 40:32: same days, an example being camps that run a sleep away 40:36: program and a day camp with a check-in that happens the same day. 40:39: So you need to pull that roster - all those rosters together. 40:43: Maybe you do you show the registration sort by start date 40:47: and then you're going to see all of the people who are supposed 40:51: to start on the same day. I can then export that to 40:55: a CSV and that way I have all of this information. 41:00: I don't know if you're going to be able to see this with the sharing, but I'm going to have all of that information 41:05: in an easy Excel sheet to where I can go and share that 41:09: with - any here - can you see that Excel sheet? No. 41:13: No, not yet. I don't know if you want to - that's okay. 41:16: It does download it into an Excel sheet and you can share that with 41:21: any of your people who aren't providers in the system because I know not everyone will have access 41:25: here. You can also print that - that's going to give you a 41:30: PDF that you can print out and hand 41:34: off to someone as a paper copy. We try not to use ton of paper, but hey, I get that, you 41:39: know, you're going to have people on your staff that are going to benefit from that. Trips programs, especially, like 41:43: hey just paper works better still in some cases. 41:46: So maybe you have to print that off and hand that off to people, please feel 41:50: free. Does that kind of get into 41:54: that sort of stuff, Phil, anything else that we're looking for on there? 41:57: Yeah no, I think we covered that 41:59: well. One thing let's just talk briefly, Jesse, about the export. 42:03: You know, I know sometimes again the question we got earlier likes to talk 42:07: or you know asking questions about the export and the data 42:12: that we pull there - I think it's helpful sometimes to show the 42:16: beauty of the CSV and whether we're talking about roster registration, 42:21: I mean to be honest a PDF is cleaner, right? It's nice 42:25: and neat. If you're sending that report with someone to go on a field 42:29: trip, the PDF is probably the way to go. 42:32: The the CSV is nice when you're trying to manipulate and sort the data 42:36: in different ways or you want to sort different pieces of information that 42:40: come in on that registration. And so I was in the process 42:45: then Jesse paused and said, 'what about that Phil? How's that?' I was in the process of trying 42:49: to download a version of the CSV to show you all. 42:53: But yeah, and please feel free, Phil, it's because I'm in a Webinar room, 42:58: everybody. I'm not in my typical desk, so the Excel and everything - the Microsoft Office - 43:02: isn't set up. So that's on me. It'll be in my notes Phil will give me on my webinar presence. 43:07: It's okay. We've got a lot of notes. 43:09: We've got a lot of notes. Minor three-hour meeting that we have after this. 43:14: Right, absolutely. But yeah, so so you can you can 43:18: pull a lot of that data and then you can 43:23: pull further information from there. So yeah, absolutely. 43:27: I really like the CSV if you're sharing this digitally because you can alter 43:31: the data, you can sort it ,and everything like that. But like Phil said, there are cases where 43:35: you know, your kitchen staff just typically isn't going to look at a computer every time they need to check 43:39: their dietary restrictions. At least no kitchen that I've ever had at a camp. 43:43: So printing those out on on a PDF and staple them to 43:47: their cork board - that works pretty well for them, doing that at each 43:51: check-in, so they can see all of their allergies allergies and dietary restrictions 43:55: right there on a paper and start making plans for that. What I want to encourage 43:59: everybody to do right now - let's - we've got time for a little activity here. 44:03: I would love for you assuming that you're logged in - and maybe we should have encouraged 44:07: that at the beginning so I don't know that everyone's logged in - 44:10: but if you are logged into your your system right 44:14: now, go over to your Groups. Go over to your Roster / Registration 44:19: and do that. Export a random group, assuming 44:24: that you have active groups. Jesse, for groups who maybe don't have an active 44:28: group but they have last year's rosters, where would we find last year's rosters? That's 44:32: a great question. Yeah. So if I'm looking for last 44:36: year's rosters, and I don't - we try 44:40: and make these buttons nice and bright and big but we can 44:44: look at past rosters here just by hitting Show 44:49: Past, but I understand that sometimes that does hide from you a little bit when you get 44:53: used to looking at the same stuff over and over again, and then you're like, 'well, where - how do I see 44:57: anything past?' So I'm just in Groups Rosters / Registration. 45:01: All I did was toggle this here to show past 45:05: and I'm going to see all of my rosters and registrations from all of the past groups. 45:09: So you can see here 2017 45:11: Camp Alder was running with eight people. 45:14: It's not the 190. We've seen a lot of growth since 2017. 45:18: That's that's really happy, but you can see everything 45:21: that existed on here. It can be useful especially if you're pulling maybe 45:25: there's someone who says they were wait-listed two years in a row and they just haven't gotten 45:29: in you can check cross-check that fact by going back here to your wait 45:33: lists from different years and maybe you filter by 45:38: the wait list. Search in there, you can search 45:42: the specific group they said they were wait-listed for and find everyone. 45:45: Yeah, great question. Awesome. 45:48: Awesome, and I'll show you real quick, Jesse, 45:50: I'll steal the the share just to show you all 45:54: a quick view of the CSV. 45:57: You see see my screen now, I believe I'm going to 46:01: go with yes. Here we go. So this is just that same that same 46:06: report of - I think we have this is for 46:10: Camp Maple Syrup. Are you 'syrup' or 'syrup' people - syrup 46:14: or syrup? Oh, I'm a syrup, but I think I grew up wtih syrup. 46:17: That's the exact same for me by the way. So you can see Camp Maple Syrup 46:23: session one. And so again, this is where we can sort we can figure 46:27: out who's registered, if there's add-ons or coupons, here 46:30: they're waitlist and so on. 46:34: So again good good set of data for for you to 46:39: utilize there, so awesome. Let me just take 46:43: a look here as we keep moving, we're doing okay on time. 46:50: Yeah, so let's see. 46:53: I think we're doing all right, all things considered. And, Jesse, 46:58: going back real quick just because this question has come up and we're circling back a little 47:02: bit, but Emily was asking she asked 47:06: earlier about is there a way for participants to see where 47:10: they're at on the waitlist and I said, you know, we kind of we tend 47:14: to hide that because we want to give you all as 47:18: staff the ability to know where people are at and 47:23: then you know, Emily speaking from the from the organizational side that hey, 47:27: you know on our side, sometimes it gets annoying because people are calling and asking 47:32: you know where they're at and Jesse, I know you work with few other 47:36: organizations who you know, I can think of one off the top of my head where 47:40: they've expressed again trying to think of some best practices for 47:45: people in those situations, maybe when it comes to 47:49: communicating that to their families. 47:51: Absolutely. There's a couple things that you can control here. With 47:55: the waitlist, no one can ever see exactly where they are on the waitlist and 47:59: part of that is due to the fact that - am I sharing again by the 48:03: way, Phil? Looks like it, so. Yep Zoom throws me off friend. 48:07: So I always use Google Meet and then I get on here and I'm all thumbs. 48:11: So the the participant is a little limited 48:15: in what they can see when they are added to the waitlist. 48:18: They can see that they're added to the waitlist. They cannot see their placement. 48:21: The reason being is that you have full control in that wait list. 48:24: So if little Timmy's sitting on that wait list and he's 48:28: number one and sees that he's number one, but then doesn't get pulled from the waitlist and finds 48:32: out that someone below him did that can result in an unwanted 48:37: call so they are not seen where they are in the way. 48:39: Another thing that can be controlled in registration setup that 48:44: is a similar kind of thing that comes up is the capacity. 48:48: Some people want the capacity to be shown, some 48:53: people do not. So we can limit capacity here. 48:56: But if you say, 'hey, I really don't want 49:00: our participants to know how many spots we have left,' and you know, you 49:04: can imagine the reasons for that, right, like if you only have two people in a camp, no one's going to sign 49:08: up for because they think they're going to be the only two kids there. 49:12: Maybe you want to hide that information or you want to to help drive 49:17: a little bit of urgency in your registration. 49:19: If that's the case, let your Client Success Manager know. 49:24: You should see this during your registration setup. 49:26: You'll see when you walk through as a participant but if you're curious about that 49:30: reach out to your Client Success Manager or use one of your test profiles 49:34: if you have a test profile running and they can take a look at that, exactly 49:38: that, and let you know if that's being shown or not. 49:42: As we wrap up here in the last 10 minutes, we're going to mostly use 49:46: our time for or any last questions 49:51: that you have. So feel free to get those questions in now, we'll get to as many as we can. 49:55: We're also going to share some resources with you in a few minutes. 49:58: And so we're going to kind of understand we're going to bounce all over a little 50:02: bit with questions. Michelle asked a great question, Jesse, in the chat 50:06: as far as add-ons go. The question is if the add-on 50:10: is a t-shirt, when you click on the roster does it say just an add-on? Yes or no, 50:15: or will it give the size? Is there screen that explains the add-on? 50:19: Do you want to just show that off here? And I was just - absolutely, let me see 50:23: if I can find something with an add-on and I can do that by - you may have to go past I think - 50:29: Yeah, it's a yeah, here we go, alright. 50:31: Great. Great. Good job Phil. You're on top of it today. 50:34: I just was discovering on my screen earlier. 50:37: I'm proud of you. So if I click on add-on here, yes, 50:41: it will show what the add-on is. If Camp Alder had 50:46: more than just a t-shirt add-on and other things were added on here as well, 50:49: you just see them come up below this. I don't know if we're going to see an example of that here or not. 50:55: Yeah here, just like this. So you can see Nancy 50:58: added the camp poster and camp t-shirt 51:03: and you can see those two add-ons. Again, you can download that and bring it to a CSV 51:07: if you're handing that off to your store to fill that order. 51:10: You could also just do the full add-ons for - if 51:14: we sort by add-ons, we could just download 51:18: that entire list, export that, and that's going to give you all of your 51:23: add-ons for whatever week you want to do it. 51:25: You can search the groups, you can, again, filter by start date, 51:28: whatever, what have you, but yes, it will show there. 51:32: Another way that you can view your add-ons is just pulling - this 51:37: is the way I actually prefer to do it - is pulling an All Registrations 51:41: report. So for, again, build your list for whatever you want and 51:46: then if I pull All Registrations that's going to give me a CSV with an add-on as 51:50: as a column within that, that shows me 51:54: all everything that everyone's purchased. 51:57: I like that because I can sort pretty easy in a CSV for everything that I need. 52:02: But you're welcome to use rosters and registrations, too. It gives you genuinely the same 52:06: information. The last thing I want 52:10: to get to - and we haven't had any questions come in, so I think we're doing okay - 52:13: I think that just means Jesse that you are a wealth of information sharing everything 52:17: and answering all the questions and right as I said that Charlotte got a question. Well 52:21: done, Charlotte, that was well timed. Charlotte just bringing 52:25: me down a peg. I like that. Thanks, Charlotte. So the 52:30: question - one thing that I, ooking back over our agenda that we took a creative 52:35: tour through, is we didn't touch on Application and 52:39: Accepted groups. Just interest in - 52:43: the interest of time, I don't want to dive too deep into it, but maybe if you want to give 52:47: a quick overview for maybe organizations who do application 52:52: or accepted or for those who are thinking about it. 52:55: How would you address that and kind of set them up to go from here? 52:58: Yeah and just kind of quick to give a fast definition of 53:02: what that means: some camps, organizations - 53:07: I've been guilty really guilty this webinar of saying camps. 53:10: We have so many different organizations that aren't camps, 53:13: So I apologize for everyone there that I didn't include when I said camps. There 53:18: are some organizations that have an application 53:22: process before they get accepted into a program. 53:25: Our system has a way of doing that where - and I'm just clicking on 53:29: registration setup to show you a visual aid for something 53:33: that's not represented here, but they may have groups set up that are application 53:38: groups and then for those same groups, they would have something 53:42: set up for accepted. 53:44: There are multiple different ways that can get set up. 53:47: But the idea here is that when participants register, they only 53:52: see the application groups. 53:54: They don't see the accepted groups to register to. We keep those hidden 53:59: so that way they can apply, have a set system 54:04: of forms for that application, 54:06: and then you as a provider can look through those forms and say, 'yes, we need to accept 54:10: this camper.' Examples of that - we have a lot of camps that deal with specialty populations. 54:15: So maybe you're a camp for people who are have or are 54:19: recovering from cancer. You want to see what the diagnosis is and make 54:23: sure that you can fit this camper's needs. 54:25: So you look through the application based on those questions, 54:28: you say, 'yes, this person should be accepted from our group,' 54:31: So, how do we do that? In the 54:36: participant profile - let's say we looked at 54:40: Lisa's profile, we say, 'yes, we want to accept them into the program.' Right 54:44: now, they're only an application. All we would need to do at this point is we don't 54:48: have to mess with this part at all. 54:50: We just add a new registration. So adding a new registration is easy. 54:54: It's clicking that button, again, I'll show it to you here. New Registration and 54:59: then you're going to search for that upcoming group. 55:01: So let's say it's Session Four was our accepted and maybe 55:05: there's tuition with that. 55:09: You can also just add them to a waitlist if you want. That would be weird to have application accepted and then 55:13: just put them on a waitlist. I guess it wouldn't be that weird, 55:15: you could absolutely do that. Register them. 55:20: And here they are, they're registered. You will still see the application group 55:24: there, but they're also accepted. They, on their end, get a notification that says 55:29: you have a new registration to accepted and you can customize 55:33: that to to read a little bit better if you're doing an application accepted setup. 55:40: Awesome, great job there, sir. 55:43: Sorry, I was busy typing an answer to to someone 55:47: and sent it to our team as opposed to as opposed 55:51: to that person. There you go. Now I've got that answer. 55:53: Alright, awesome Jesse. 55:55: We covered a lot of ground there. In the last five minutes, friends, got a few 55:59: things that I want to share with you. We're going to throw some slides up and 56:04: while we do, the first thing we want to ask you is 56:07: Hey, what's one thing you learned today? Will you throw it in the chat because it 56:11: helps us not only to know what was useful and what really stuck and 56:16: should Jesse keep his job, all those things. 56:19: Oh, sorry, Jesse that's peripheral thing. 56:22: Well, we'll wait for that question. That's fine. Yeah, that's fine. 56:25: So, share one one thing you learned today that's beneficial 56:29: that you'll take from this and I know Jesse and I have a few 56:34: big ideas. David Hudler says, 'finding out 56:38: where Jesse wound up.' Yup, that's his big thing 56:40: he's taking away. That's awesome. I'll share my big take away. My 56:44: big takeaway I think is the next slide - the what and 56:48: why determines the how. What are you looking for? Why are you looking for 56:53: it? As far as someone's registration, that determines how you're going to look it up. 56:56: Are you looking for a big roster list? You're going to look in the Groups tab. 57:00: Are you just looking for an individual? You're gonna look on that profile. So Jesse, 57:05: what's - I've got a slide you told me yesterday that - 57:09: what was your big takeaway? Wow, what did 57:13: I say yesterday? You just put me on the spot? Give me 57:17: a leader. What did I say? It's right on the slides now. 57:20: I don't think you're seeing the slides. Oh, yeah. 57:22: There we go. Yeah, I got the slide. Yeah, so thinking 57:27: back to Camp Director days again. I think it's really awesome 57:31: that you all are on this webinar right now because for most of you, programming 57:36: hasn't started yet probably for your coming seasons. So 57:40: familiarize yourself with this stuff early because you definitely 57:44: don't want to go and try and pull an allergies list from 57:49: your rosters and registrations the very day of camp not knowing 57:53: how to do it. That that creates stress for you and we don't want that for you. 57:57: We have a great Support team and they run some extended hours during the summer. 58:01: They're there to help you but start playing with this stuff early because 58:05: it's really great to have a little knowledge and a little bit of 58:09: strength before all of a sudden things get crazy. 58:12: And they get crazy early, I get it. For sure. 58:15: That's awesome. There's some great answers here in the chat, Jesse, based 58:19: on these answers alone, I think your work here is safe for at least another solid 58:23: week. We have, yeah, that's - we have everything 58:27: from this is Bradley Wells of maybe 58:31: some relation, 'the whole registration system, really excited 58:35: to have a functional waitlist that isn't the spreadsheet.' 58:37: I think we can all relate. Liz said, 'waitlist info.' 58:42: Natalie: 'learning more about the add-ons was helpful.' 58:45: Great to hear that, Natalie. Reina: 'adding links into instructions 58:49: for participants, provide more information.' That's great. Rhett liked the coupon process. 58:53: That's awesome. Alison Alaska said, 'I did not know we can add links 58:57: to program descriptions. I'm excited to use this feature.' 59:00: I'm just calling her Alice in Alaska. Now Jesse that makes sense to me. 59:02: A searching and filtering roster. 59:05: There's some great feedback there you guys thank you very much. 59:08: That's super helpful. Awesome. 59:10: Glad you approve. Last couple I think we've 59:14: got next slide here will walk us through some 59:18: resources. Oh, yeah. 59:21: So coming up for those of you who are new. 59:23: I know we had at least one or two people 59:25: who said this is your first season, so here's what we do - the third Thursday 59:29: of every month, we do a New Provider webinar. 59:31: It's usually myself and another team member and 59:36: we're going to walk you through kind of a 3,000-foot overview of 59:40: CampDoc / SchoolDoc, and we're going to dive in, give you all sorts 59:44: of resources as well. And then once a month, we do what we're doing today, where it's a 59:48: Feature webinar. You have some expert like a Jesse Wells, a Jules, 59:53: who comes and guides the way through a specific 59:57: area of the app. So our next feature webinar will 01:00:01: be in December. We've got - we'll be walking through 01:00:05: all the things that you can customize and the tips and tricks 01:00:10: within the app because there's a lot that you can do. So you can use those 01:00:15: those QR codes to register. We'll have another New Provider 01:00:19: webinar every month - third Thursday of every month - and we have some people who come 01:00:23: back every time because they've found something different that they can hold on to. 01:00:28: Lastly, I think we have some resources 01:00:31: we want to point you towards as well. If you take a look at the 01:00:35: next slide, that will show you we've got a bunch 01:00:39: of - our Support Site. You can go to support.docnetwork.org 01:00:42: and you can find a ton of articles. 01:00:45: We have a Tutorial Video Library our team spent all last year just cranking 01:00:50: out videos and creating content. Elise, who's been manning the chat today, 01:00:54: has created all these online courses that you can 01:00:58: take at your pace including Registration Setup 101 where you want to 01:01:02: continue to fine-tune, like Jesse said, you want to prepare ahead of time. Enroll for 01:01:06: some of those courses, highly recommend that. You can find that all through support. 01:01:10: docnetwork.org. And then we're 01:01:15: excited to offer customized Training Services starting this year. 01:01:20: So this is where our team will step in 01:01:24: and utilize your personalized account and we will customize 01:01:28: training, so it's similar to this except specific to your account. 01:01:32: And so maybe you have a medical staff that you want to make sure is trained 01:01:36: up. Or you have a registration team. You have your Summer Staff coming in. Our 01:01:42: Training team will meet with you, will plan out an agenda and learning objectives, and 01:01:46: we're super excited about that. 01:01:49: This includes everything from online virtual learnings to 01:01:54: customize learning courses to a Sandbox account. 01:01:57: We can create you a dummy account. So your team can get in there and play with the data 01:02:01: and test out, how do I use the EHR or attendance feature. 01:02:05: Our customized services do come with a cost but you can 01:02:09: definitely reach out to your team at accounts@campdoc.com 01:02:12: or accounts@schooldoc.com and they can kind of give you the intro part 01:02:16: of that conversation, then they can connect you with me and we can go from there. 01:02:19: So and then finally look at that QR code on the right. Our team has been putting 01:02:24: out a Training Digest the last couple months and you can check those 01:02:28: out there. That's a lot of resources, Jesse, and we went a few minutes 01:02:32: over but I think we've got it all covered here. Yeah, you watch the time really well 01:02:36: for both of us. We've gotten better. 01:02:38: I think. Moderately. I think the last 01:02:42: thing, last thing we have is on the next slide. 01:02:44: We have a survey if you could do us a favor and 01:02:48: just take two minutes to fill that survey. 01:02:52: We've utilized all the QR codes - if you can fill 01:02:56: that survey out that's helpful for us and helps us know how we're doing as a team 01:03:00: and where we can improve. Jesse Wells, I was 01:03:04: kidding. Your job is super safe, my friend. You're a value and an asset to 01:03:08: all of us. Thank you very much for your help today. 01:03:10: So excited to chat with y'all, really excited. If you all have questions, 01:03:15: again, reach out to your CSM. If I'm on your team as well, 01:03:18: I'll be happy to hear that you were on the webinar and happy to respond 01:03:22: to those questions. So thank you all. Absolutely. 01:03:25: Yeah. Thanks for joining us, everybody. Have a wonderful day.