This recorded webinar providers more in-depth information the launch process, onboarding, and group structure.
Learning Objectives
After attending this webinar, learners will be able to:
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Explain the launch process timeline and expectations
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Compile required session information to complete their organization’s group structure
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Work with their Client Success team to build a group structure based on programmatic needs
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Apply onboarding best practices to successfully complete the launch process
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00:05: Well, good afternoon everybody 00:07: and welcome, so glad you are here 00:09: with us today on this Tuesday here. 00:13: Well, I can say good afternoon 00:14: for our East Coast friends West Coasters. 00:17: Good morning. Trust me the rest 00:18: of the day we've got a a few hour headstart. 00:20: It's, it's wonderful. I'm sure you're gonna love it. 00:22: So, hey, thanks for joining us on what is our first webinar 00:26: of this, what we consider 24 25 season 00:30: and really excited to have you join us today. 00:34: Speaking of us, my name is Phil 00:35: and I'm with the training team here at CampDoc 00:38: and SchoolDoc and I've got a few of my friends here 00:41: to help guide us through today's conversation 00:44: as we talk about onboarding 00:45: and what it means to get our platform ready 00:48: for this upcoming season. 00:49: So I'm gonna in, let, let my friends introduce themselves. 00:53: So I'll toss it to you guys if I say your name 00:55: that steals part of your introduction. 00:59: Hi, my name is Moss. 01:00: I am the client success manager here at DocNetwork 01:03: with the Orange Pod. 01:05: I've been here for just over two years 01:07: and I'm really excited to talk to you about onboarding, 01:10: which for me is one of the most exciting parts of the year. 01:13: So I'm excited to walk you through that, to ease any 01:16: of those jitters and make it really exciting 01:19: and simple and straightforward. 01:22: Awesome. Absolutely. 01:24: And my name is Jorge. 01:26: I'm the implementation specialist here 01:28: with the the Orange Pod as well. 01:30: I work alongside AMAs. 01:32: The onboarding process is something we spend a lot of time 01:35: with our clients, so very looking forward 01:37: to talking about this topic here. 01:40: I'm just saying fellas, I talk 01:42: to you guys probably every day or nearly every day. 01:45: Maybe it's just right now while we're on this, 01:47: but you guys have soothing voices. 01:49: It's very like, I'm looking forward to this today just to, 01:52: just to hear you guys talk. 01:53: So awesome, glad you guys are with us and Amas 01:56: and Jorge work together 01:57: and I know some of you are some of their clients, so if 02:00: that's you, throw it in the chat, say, Hey, that's my guys. 02:03: So, I mean, you can get possessive I suppose. 02:06: So hey, before we jump into the agenda 02:10: and walk through, I just wanna, you know, give a little bit 02:13: of why this matters. 02:15: Maybe for some of you, you've, you've joined our webinars 02:17: before, this is usually a, a good reminder 02:20: as to how we start. 02:22: Maybe this is your very first webinar, so welcome. 02:26: But we always like to kind of anchor 02:28: and just remind ourselves why we're 02:30: doing what we're doing today. 02:31: Your time is valuable and so, 02:33: and you know, asking you to set an hour of time aside, 02:37: we know that's a big ask, 02:39: but ultimately as you all work through this with Amas 02:42: and Jorge and you set your platform up 02:45: and knowing that you all have influence 02:47: and you have opportunity with all sorts of programs 02:50: and we have, we have schools and we have universities 02:53: and we have traditional summer camps, 02:54: we have faith-based programs and, 02:56: and we have health organizations and everything in between. 02:59: Ultimately it's our, our desire 03:02: to help make your work easier and more effective 03:05: and we wanna help your efficiency along that process 03:08: so you can spend your time doing the things 03:10: that you really want to do, why you signed up for 03:13: what you do in the first place. 03:15: And ultimately it winds up all being about safety. 03:18: How do we help keep our campers, our students, 03:21: our participants safe in, in the upcoming season. 03:25: So yeah, really excited that you're here with us and, 03:29: and taking that step towards, towards safety, a few things 03:33: that we like to point out 03:35: as well is sometimes we use language that's normal, 03:39: everyday language for us. 03:40: And maybe when you're on here you're going, 03:43: you're saying like, ah, I'm not really sure 03:46: what you're getting at. 03:47: So a few definitions for you. 03:49: So DocNetwork is the parent company 03:51: of CampDoc and SchoolDoc. 03:54: If you hear us say any of those three, just kind of know 03:57: that they're in interchangeable. 03:58: So if we're, if we're referencing camps a lot 04:01: and you're like, but I'm at a school, 04:02: just change it in your head and we'll, we'll be good. 04:05: Additionally, we often use the, the verbiage 04:07: of participant and provider. 04:10: Participant is anybody filling out forms. 04:12: And so usually those are students or campers. 04:14: Sometimes you have staff filling out forms. 04:16: So in that case we'd call those your participant 04:19: forms provider. 04:20: Is anybody on the backend, anybody who has access 04:24: to the CampDoc platform to review forms, 04:27: to look at information, that sort of thing. 04:29: So participant and provider. 04:31: And then the other thing you will hear us say is we, 04:33: we'll say app a lot. 04:35: I I I know sometimes that can cause confusion 04:37: 'cause we don't mean like the phone app, 04:39: we just are referring to the application, the CampDoc, 04:42: SchoolDoc platform itself. 04:44: So, alright, and then a few last things 04:48: before we keep moving forward. 04:50: By the way, Amas and, 04:51: and Jorge, I don't know if you guys are seeing it, 04:53: you're getting some shout outs in in the chat. 04:55: So Jody and Grace work with you, you guys and, 04:59: and they're saying very nice things. 05:01: So there you go. Okay. 05:04: A couple of things you may wanna have, 05:06: if you have two screens, I'd encourage you 05:08: to open the app up on, on your other screen. 05:12: You could follow along. If not, we'll send you a recording. 05:15: You can follow along later if that's easier for you, 05:17: but sometimes, sometimes it's nice to be able to do that. 05:20: Today's might be a little different anyway, since we're kind 05:22: of talking big picture, there may not be a ton of point 05:25: and click for you as we go. 05:28: Additionally, I'm sure you'll have questions that pop up. 05:31: We've got our friend Gabby 05:32: behind the scenes producing today. 05:35: So she's gonna be answering a lot 05:36: of questions if you throw them in the q and a box 05:38: or the chat as well, if we see some of those that 05:41: that would be relevant to everyone, 05:43: we may answer those live. 05:44: So feel free to use the q 05:46: and a box specifically for your questions as well. 05:51: Alright. And yeah, we'll have, 05:54: we'll have some interactive time in the chat too. 05:56: So last thing 05:58: before we talk about objectives, let's take a quick poll. 06:00: Let's do a little Insta poll here. What do you think Jorge? 06:03: Amas? Well let's find out 06:05: how long have you been using CampDoc or SchoolDoc? 06:09: Is this your rookie year 06:11: or Wow, alright, out of the gate we were at 50%. 06:14: Did you guys see that? 06:15: We were, we had like 50% one year and 50% six plus. 06:18: So awesome. We got a lot of rookies on here. That's great. 06:24: So glad you all are here. 06:25: Six plus years by the way, there's, I see five of you here. 06:29: High five to you all 06:30: because as you know it's, this process is ever evolving 06:33: and ever changing. 06:36: Several years ago I sat in the same chair that Amas sat in 06:39: and this process is different now than when I was 06:42: in Amas's chair. 06:43: So awesome. 06:44: So we've got, we've got a lot of newbies, glad you're here. 06:48: So I would say, what is that about 80% 06:50: and then the rest are four or five years on up. 06:53: So that's fantastic. Great. 06:57: Well taking a look here, here's our agenda, 07:00: welcome introduction, learning objectives. 07:02: We'll get to those in a minute. Then we're gonna talk 07:05: through the launch process, submission setup, 07:08: group structure, what is that? 07:10: What does it look like? How do I work with my team on that? 07:13: Review edits 07:14: and bug heard, which is perhaps one of my favorite words 07:19: bug heard is just kind of, it's a fun name. 07:22: And then final steps and launch process. 07:24: So, and then learning objectives. 07:28: We're gonna explain the launch process, 07:29: timeline and expectations. 07:31: We're gonna compile required session information 07:34: to complete your organization's group structure. 07:36: We wanna help you know how to work 07:38: with your client success team 07:39: to build your structure based on your needs 07:42: and apply your onboarding best practices 07:45: to successfully complete the launch process. 07:48: Who I'm winded. 07:50: Alright, I think we're right on time so far 07:54: and so I know Amas, I'm gonna toss it over to you 07:59: and you want to keep me from talking. 08:02: I would love to keep you from talking Phil, 08:04: I Don't think you 08:05: Hesitate. 08:07: Welcome everyone. I'm really excited Grace 08:10: and Jody, it is a pleasure working with both of you as well. 08:12: So thanks for the shout out in the chat. 08:14: We are going to talk about the launch process. 08:18: You've been through a year, 08:19: you've successfully closed down your season 08:21: and you're looking towards 2025. 08:24: What do you do? 08:26: It can be a daunting thing, 08:28: especially if you're first time coming in 08:29: to do the onboarding process 08:32: and I'm here to help you know that it is one, 08:36: never feel like you can't reach out and ask 08:39: and two, it's not super daunting. 08:41: Some people don't do it until it's a year round 08:43: and it can feel like a lot, but it's really straightforward 08:46: and built to have you succeed 08:49: before you even do your submission, which is 08:52: how we begin the process. 08:53: We as your CSMs will make sure to reach out 08:57: before you submitted last year so we have a note to say, 09:00: Hey, how are you looking for this year? 09:02: We don't want to ask exactly when you submitted, 09:04: 'cause maybe last year you were behind the ball, 09:06: maybe things happened that you couldn't control 09:09: and that submission date was much later than 09:11: you wanted it to be. 09:12: So we will reach out like a month before you submitted 09:15: and say, are you ready to look towards next year? 09:18: Sometimes you can say No Amas', give me a month 09:20: and I'll, I'll reach back out. 09:22: But really we will be sure to help ping you get in touch 09:26: with you so we can get this process started. 09:29: Kind of the big picture of the lifecycle 09:32: of your launch process 09:34: and a little later on, Jorge's gonna go in depth in 09:37: what your group structure will look like 09:39: and what you will be submitting. 09:41: But right now I'll kind of talk you through the, 09:43: the big picture steps when you are ready, when you're ready 09:46: to get the ball rolling for us to be begin looking at it, 09:49: you will submit your group structure and your account. 09:53: I'll walk you through what the setup tab looks 09:54: like a little bit later. 09:57: We will receive that. 09:58: I will receive it, I'll look at it 10:00: and I will review to see if there's any questions, 10:03: if there's anything on here 10:04: that doesn't look like Matt last year, if it, 10:06: if the formatting is a little wonky. 10:08: So again, this should be my message to you, not 10:11: to worry about your formatting too much. 10:14: One thing I will also do 10:15: or your CSM will do, 10:16: we'll send you your formatting from the year prior. 10:19: That will have exactly the same format 10:23: that you should should be submitting it in. 10:25: So you can just follow that, update your dates. 10:28: If you have new session names 10:30: and submit it, I will be able to review it 10:33: and then reach out if there's any questions. 10:34: So if you're worried about it not looking correct 10:36: or you don't think you filled it out totally the right way, 10:39: I will be doing that final review 10:41: and we won't push it forward until you 10:42: and I have had a conversation. 10:43: If anything looks like it needs some more attention, 10:49: once I receive, have reviewed 10:52: and confirm that submission, 10:53: that's when your launch timeline starts. 10:55: So we, we typically project a four week 10:58: to six week launch timeline. 11:00: Now that means that we think that within 11:03: that timeline we are cushioning. 11:05: So you have time for us to build it, you to review it, 11:08: provide edits, and then meet whatever your launch date is. 11:12: Now if we finish 11:13: before that six, four to six weeks, 11:15: you certainly can launch. 11:17: Then if your launch date is not until months 11:20: after that, that's okay. 11:21: It doesn't mean your account has to go live, 11:23: it just means it is available to you 11:26: and is at a hundred percent ready to go. 11:29: While in those first two weeks, 11:31: Jorge will be building your test accounts During that time, 11:34: you can see in step two you can be doing account updates. 11:36: So while you are waiting to have your test accounts set 11:40: to you, you can go in and you can look at notifications, 11:42: you can look at your branding 11:44: and logos, you can look at tags and reviews. 11:47: These links will also be shared with you 11:48: so you can have access to them when, 11:51: when I send you your confirmed email, 11:53: it'll have a link in there that you can click. 11:55: It'll take you directly to 11:56: where these different items exist in your 11:58: account and you can look over it. 11:59: Those are all things you can update 12:01: and have be engaging with prior 12:03: to receiving your test accounts. 12:06: In the step three, once we build 12:08: and review your health accounts, Jorge will send them to you 12:10: with instructions to review them. 12:12: How do you go through, you can update 12:16: language dates if there are new forms. 12:19: If there are new processes, this is the time 12:22: where you collaborate with Jorge and going back 12:24: and forth on how to build 12:25: and make it look exactly like you want it. 12:30: This is one the time that we have the most leeway on 12:34: that four to six weeks. 12:35: We will always try 12:36: and get back your edits within two to three business days. 12:39: And then as soon 12:40: or as long as it takes for you to respond again is how long 12:43: that review and launch process can take. 12:47: After the health forms, we do the same process 12:49: with your registration. 12:51: You'll have a registration test account. 12:52: You'll be able to walk through all of the, 12:54: how your participant logs in registers for things is able 12:59: to use, add-ons or coupons 13:02: and how they will sign out if they have payment plans. 13:04: All of that you'll be able to walk through 13:05: before it goes live. 13:07: Once you go through that, everything looks good. 13:10: We do our finalization and launch. 13:11: The finalization really is going through it again, 13:14: we do an internal review checklist. 13:16: We send you a terms and conditions. 13:19: Once you sign off on that, we can give you your account 13:22: and you are ready to go. 13:23: If you're not using registration, we'll do an import 13:25: of your rosters from whatever registration system you are, 13:28: or we'll launch your API if you're using an integration. 13:31: I'll touch on those a little bit later, 13:33: but that really is the launch submission life cycle. 13:38: It is sounds like a lot, but it's really simple 13:42: and we are with you every step of the way reminding you, 13:44: updating, you, letting you know, 13:46: there's no silly questions at all. 13:49: Amas, I think, I think the way you just ended there, 13:51: that's, that's the big idea. 13:52: We would want all of you to, to hold onto 13:54: and as you see this poll pop up here as far as, hey, 13:58: where are you at in the process? 14:00: Especially those of you who are new to all this, 14:03: this is your first time, 14:04: like Amas just said, it could seem like a lot. 14:06: And, and as you see those, those step-by-step, 14:09: I'm sure there's some of those things 14:10: that you're like, oh, I know that. 14:11: Wait, what does that even mean on this other one? 14:14: That's what the, the, the Amas's of the world, 14:17: the CSMs are there for to kind of help get you started 14:21: and then you've got the Jorge's of the world, the ISS 14:24: walking you through the actual build itself. 14:26: So let our team help you. 14:28: It's literally our day job 14:29: and we wanna, we wanna help you out in, in that process. 14:32: So, so yeah, looking at this Amas, I'll put you on the spot 14:37: before we jump into the next section here, 14:40: but the question is, where are you at in the launch 14:42: process for the upcoming season? 14:44: We see about just under 70% said haven't started yet. 14:47: Would you say that's pretty typical 14:49: for the organizations you work with at this season? 14:53: Yeah, right now it, it's, we have a lot of folks 14:56: who reach out and say, can I start now? 14:58: Because they may not have started at this time last year. 15:02: Yeah, and really we say the earlier the better. 15:06: You don't have to right now if you're collecting 15:08: information, if you're collecting data, that's totally okay. 15:11: One thing I will note, 15:12: and this is sort of best practices, 15:14: if you are waiting on things like the price of a session 15:18: or the exact dates of a session, it's very easy 15:21: to put placeholders in for that data. 15:24: We can put placeholders and we can update that later on 15:26: before you go live very easily. 15:29: So if that's what's holding you back, 15:31: if you're waiting on some specific dates 15:33: or you don't know exactly how much it's going to cost 15:35: for tuition or the deposit, don't let 15:37: that hold you back if you're really looking forward 15:39: to get started because those updates super simple. 15:44: But yeah, right now we're, I'm doing a lot 15:47: of outreach and doing that. 15:48: Hey, are you ready to look forward at 2025? 15:50: So if you're not there yet, don't worry. 15:52: Yep, that's a great call out. 15:53: I, I love that Amas, especially like you said, 15:56: sometimes they seem like big details to you all, 15:58: but as far as on our end, the build aspects, 16:00: those are smaller things that can be 16:02: tweaked later as you go. 16:04: So, and if you're not sure if that's a smaller thing 16:06: for you, that's where you ask your, your team 16:08: and just say, I've got just about everything 16:10: except I'm waiting on this. 16:12: So, awesome. 16:13: Amas, you wanna keep us moving here as we look 16:17: through the the setup tab? 16:19: Yeah, I'm going to share my screen real quick. 16:22: We're gonna talk through 16:27: what it looks like when you're ready to 16:32: do your submission. 16:33: So here we have, this is a test account, camp Maple. 16:37: What you would do is you're going to head, when you're ready 16:39: to go, you're gonna go to your setup tab. 16:41: So right down here, you all will see it, you'll select that. 16:44: The first thing that will pop up is going to be the basics 16:48: of your organization. 16:49: So it's gonna say who are your general contacts? 16:52: If everything is okay, you're just gonna hit continue 16:54: because if you haven't had any changeover, if your 16:58: staff is still the same, you just review it 17:00: and say, okay, it's going to have this in the test account. 17:05: This has been started. There'll be a little green button 17:07: right here that says start 17:08: or it says New submission similar to continue setup 17:11: and you'll select that. 17:12: It'll give you the opportunity to name the new submission. 17:15: Right here it says Camp Maple 2022. 17:17: You can put in your camp and the 17:22: however, the naming session, 17:23: this name won't show up anywhere but for your own record. 17:26: So don't think too hard about it. 17:29: This will take you to your setup page here you're going 17:32: to say the name of the submission again, 17:34: how many your participants you're expecting. 17:37: Again, this is ballpark if you don't know for sure. 17:41: One thing that this is really good for us 17:44: as a CSM when we're reviewing it is 17:45: to make sure it matches the service capacity you have. 17:48: So if you're expanding exponentially, 17:51: we are really excited about that. 17:52: But we wanna make sure your service capacity matches 17:55: what your expectation is. 17:56: So if it's way above what you're at, we wanna make sure 17:59: that we are providing the right bracket for you 18:01: and your programming. 18:04: Next we'll be your important dates. 18:05: First day of camp, last day of camp. 18:08: This is if you have 50 sessions, this will be the first day 18:11: of your first session and the last day of your last session. 18:14: This just allows us to build our communication with you 18:16: so we know when camp starts 18:18: and when you're done for the year. 18:20: If you're using online registration, you would use yes, 18:23: if you're using us just for EHR, that's totally fine. 18:25: You say no, here's uploads. 18:29: This is where you're going to put the group structure 18:32: that you're ready for your next season. 18:35: Again, we will have sent, 18:36: your CSM will have sent you the previous one. 18:38: You'll have updated it with the dates and the prices 18:41: and things for the next submission. 18:43: Again, if you need to put placeholders in 18:44: there, that's all right. 18:45: What I'm going to be looking for is going 18:48: to be looking specifically at 18:51: matching your group structure from the year before. 18:53: If there are significantly new sessions, it's something 18:56: to I'll check in 18:58: and make sure I understand if you're removing sessions from 19:00: the year before, these are just things 19:01: that we wanna make sure we're communicating correctly. 19:05: Amas, can I interrupt you real quick? Yeah. 19:07: Just 'cause we had a good question here and, 19:10: and an area that you already covered. 19:11: So Jeanette asks, it looks like I can't start a new setup 19:15: because I currently have an active session 19:18: and some of our organizations may run into that 19:20: as they're on their setup page. 19:22: So can you just let them know why they're seeing that 19:25: and what and what we do to resolve 19:27: That? 19:28: What I would do is I would reach out to your CSM 19:31: because all they have to do is archive your season. 19:35: If you're not seeing that 19:36: because you have an active season right now it's just 19:39: we have to archive it. 19:40: Archiving it doesn't impact if you have live participants, 19:44: if anything's happening right now, if you active account, 19:46: it just allows you to set up for the new year. 19:49: We just archive all the information from before. 19:51: It's still available, it's still 19:52: accessible, it's still live. 19:54: We're just archiving it. 19:55: So if you're not seeing that new session button, 19:58: it's probably just because they haven't 19:59: archived your session for the year. 20:05: Did that an hopefully that answered your question. 20:07: Yep. She said thanks 20:08: and I think, I think you covered it there. So 20:10: Awesome. 20:12: Moving down to, we talked about, this is 20:14: where you'll submit your group structure. 20:15: Again, Jorge's gonna walk 20:16: through much more in depth about all the different 20:19: possibilities to you add there and how it functions. 20:21: This is a question that some people get hung up on. 20:24: If you are, if you aren't going 20:28: to have any new forms for your upcoming year. 20:32: So if, if you do have new forms, if you have, 20:36: let's say you know that you are going 20:38: to be hosting a new high rope session in 2025 20:42: that you didn't offer in 2024 20:44: and that high rope session has a waiver 20:47: that you haven't had any of your participants sign up 20:50: until this point because it's a brand new thing. 20:52: That's where you'll add forms here. 20:53: You would say yes and you would update any new 20:56: forms to this season. 20:58: Any current forms we will be sharing with you. 21:00: So if you don't have any like brand new waivers 21:05: or processes, 21:07: that doesn't mean you cannot edit your current forms. 21:09: You're just not adding anything additional. 21:12: So if you don't have anything additional, you're going to, 21:14: you're just gonna want to edit the forms 21:16: as they've been over this previous season. 21:17: You just keep it a no here. 21:21: The next session or these are some features that we have 21:24: in the account and you'll let us know if you're 21:26: interested or not interested. 21:28: Not too hard about it. If you want 21:29: to check out our attendance feature, this lets me know 21:32: what I'm going to enable as we look at the next season 21:34: or reach out with more information about 21:36: how you can use these features. 21:39: Attendance camp grams, which is our way of kind 21:42: of replacing snail mail away for parents and grandparents 21:45: and users to communicate 21:47: with their campers when they're not at home. 21:51: Text message. These are one-way alerts from the, a way 21:54: of sending messages to phones participants 21:57: who opt in from the organization to them. 21:59: It's not a two-way communication thing, 22:01: but it's a really great way of getting ahold 22:03: of people faster than email. 22:06: We do also offer medical supplies 22:08: so you can purchase those through. 22:09: This is a way to let us know you're interested 22:11: and we can follow up with more information. 22:14: One of the best, 22:17: the last pieces is your launch timeline. 22:20: This is when you would like to launch it. 22:24: Won't let you do it sooner than four weeks if you want 22:29: to be faster, and we'll talk about this at the very end. 22:31: If you need to, if you've, it's taken a while to get there 22:34: and you need to move forward, you can reach out to us 22:38: if you need to launch sooner than four weeks, 22:40: but this is when you'll be able to put in your launch date, 22:44: submit for review. 22:46: I will receive it and then we will move 22:48: forward in your submission. 22:52: Awesome. Great job Amas's and yeah, that's really helpful 22:57: and obviously each, each organization it's unique 23:00: and so you may have some questions that may be, you know, 23:04: mos touched on real quick, 23:05: but you need to ask, you know, a little further. 23:07: You can certainly reach out today, 23:09: but also reach out to your team members and they'll help you 23:11: and, and here's a a question. 23:14: Mosque, can you give the, you know, the 15, 32nd answer 23:19: for someone who says, Hey, I run camps for university 23:22: or a school 23:24: and we have sessions that are year round, 23:26: they never really close. 23:29: We need to do this setup process at the beginning 23:31: of every academic year. 23:32: How do, just the quick answer as far as what do we do 23:35: for those year round organizations who, yeah, 23:37: they don't really close. 23:39: We certainly can do, we work with a lot of orgs 23:41: who are operating year round. 23:44: What we do is we'll look at 23:45: what forms are shared across those and what are different. 23:48: So if there are shared forms, 23:49: what we would do is have expirations, 23:52: which we'll talk about a little later with Jorge 23:55: at when there are the least amount impacted. 23:58: So we'll look at two different times in the year if you're 24:00: looking at two different onboarding times to make sure 24:05: that if there are people who are active 24:07: and we know that we're gonna open up a new session, 24:08: if there are any shared forms, 24:10: we will impact them the least. 24:12: This takes a little bit of coordinating between us, 24:15: but we're familiar with it. 24:16: We work with orgs who do that 24:17: and so really we would get to know your schedule, get 24:22: to know when makes the most sense, 24:24: and then operate from there. 24:27: Awesome. Great. Well, great. 24:29: You covered a lot of ground there, Amas and, 24:33: and Jorge, you're on deck here. 24:35: We've got a lot to talk through as far 24:37: as group structure goes 24:38: and I know you've got a few, 24:41: a few other things up your sleeve there, so I'll, 24:43: I'll let you take it over here. 24:46: Excellent, thank you Phil. 24:48: So yeah, talking, jumping over to the topic 24:50: of your structure. 24:53: So Moss, if you don't mind, stop sharing the screen 24:55: so I can take over so much. 25:00: So we're gonna be looking at some sample data here from our 25:03: test org, which was Camp Maple here. 25:07: So before I jump in here, 25:09: you know, what is your group structure? 25:11: Your group structure is, you know, the hierarchy basically 25:14: of what your sessions and your programs, 25:17: how they're organized in your application. 25:19: As an is, I, I think this is the most crucial 25:22: part of setting up your account. 25:25: It might just be objectively the most crucial part. 25:27: Amas you can correct me, but you can definitely work 25:31: with your client success team on identifying 25:33: what your needs are 25:35: and you know, what organization makes the most sense here. 25:38: So what does your group structure impact? 25:41: So first and foremost what it impacts is 25:44: what forms are going 25:45: to be visible when your participants log in. 25:48: You know, you might have camper and staff here for example. 25:52: You've, you don't want like a parent pickup authorization 25:56: for a staff member for example. 25:59: There may be stuff that you don't need from campers, like a, 26:02: a background check upload form. 26:04: So this is very important in being able 26:07: to have those differentiating 26:09: forms in your organization. 26:12: Maybe you don't need that, but 26:14: this is where you identify it. 26:16: What it also affects is your reporting. 26:18: So for example here, if you want to know 26:23: for example for the school year of 2024, 26:27: if this level wasn't here, you wouldn't be able 26:29: to really report on that specific year. 26:32: So depending on what your needs are, 26:36: you can determine the amount of levels that you need in, in, 26:42: in general terms here, the structure you wanted set up 26:45: from level one as the most broad category that you can think 26:49: of that would be the most defining at the same time for here 26:53: and for a lot of orgs it would be like camp 26:55: and staff moving more specific. 26:57: You would move into the year, you know, the program type 27:01: and then maybe the session. 27:02: And even more specific here at level five we have an am 27:06: and PM session for this organization 27:10: and what also impacts whatev, 27:12: what also the structure impacts is the provider access. 27:16: If you have a provider that needs to have access to 27:20: all the staff, but maybe only the staff for 2024, 27:23: you would give them access here 27:25: and then they would have permission, provider permission 27:28: for all participants who are registered under this session. 27:33: So group structure, we have levels, 27:36: you know I already touched briefly on this about moving from 27:39: the broadest to the most specific. 27:42: That's where your levels are. 27:43: What we have here as well is start and finish dates. 27:46: You know, very straightforward, 27:48: when does your program start? 27:49: When does it finish? This is also important too, 27:52: if you're using the reporting feature. 27:54: The reporting landing page we call it 27:58: will only show your existing and upcoming participants 28:02: unless you, you know, filter otherwise. 28:04: But once a session ends, 28:06: those participants will no longer be displayed in your your 28:09: landing page for the reporting. 28:12: What we also have here is our due and your lockout dates. 28:15: Now your due dates is kind of like a 28:19: soft deadline that you want to give your participants. 28:23: When should your forms be at 100% completion? 28:28: The lockout date will be the date 28:32: that once your forms are completed, 28:34: will your participants no longer be able to make changes. 28:38: This is important because let's say you're collecting 28:41: allergy or medication information 28:45: and you've already had the chance to see everybody's forms 28:47: and you say, okay, I have somebody who has anaphylaxis 28:49: to you know these 28:52: and you can keep a special add on that you don't want them 28:54: to make changes down the line past the lockout day, 28:58: maybe when your session is already in progress 29:00: and add anaphylaxis to let's say like peanut butter 29:04: 'cause you won't be aware of that. 29:05: So the lockout day is very important 29:08: and keeping that, you know, data clean and up to date. 29:12: Now this structure here, I forgot to mention, is a structure 29:16: that you would see for an organization 29:18: that is using our electronic health records form only. 29:22: So no registration, right? 29:24: With registration we have a little bit more 29:27: of information that we need. 29:29: So this is what it would look like. 29:31: We have the same levels here, right? 29:33: Broadest to more specific, 29:35: but aside from the start finish deal lockout day, 29:38: we also have stuff like fee deposit. 29:41: Now for fee, it's 29:44: what your total tuition amount is going to be, right? 29:47: So this is a nice round number here. 29:49: So we'll look at saplings after school. 29:53: You know, the total tuition for that is a thousand dollars, 29:56: but the deposit is a hundred. 29:58: Now this does not mean it's gonna be 1,100 at the end. 30:01: What the deposit means is that when they register, 30:04: you wanna collect a hundred dollars 30:06: of this $1,000 tuition amount. 30:09: This is something that you can use with, 30:10: with the registration feature. 30:12: What you could also do is capacity. 30:15: So you know, again, very straightforward, 30:17: how many participants do you want allowed to, 30:22: you know, register for the session. 30:24: Something you could also enable here is a wait list. 30:27: So if you do reach that capacity, do you want there 30:30: to be a wait list? 30:32: So if you did, you know, you'd be something simple like yes, 30:37: the description, you know, this is something 30:39: that will be a avail visible 30:41: to participants when they're at the registration portal. 30:45: You know, maybe a brief description of what they're going 30:47: to see, a little what activities they're gonna cover. 30:50: It's up to you what you want in, in registration. 30:55: The most important columns in my opinion 30:56: is the open and close. 30:59: When should registrations be open for your participants 31:03: to select register for pay deposit 31:07: and when should they not or when should it stop rather. 31:12: This really helps with, you know, having the, the, 31:17: the right visibility that you need for your organization 31:19: and making sure that there's people not registering when 31:22: for example, something has already started. 31:25: Now when you're thinking about how 31:27: to put the structure together, I think it's really important 31:31: to ask yourself and, 31:33: and with your team, you know, a lot of simple questions. 31:36: Something like what do my forms need 31:38: to look different based on the participant type 31:41: or even a simple, like in my registration organization? 31:44: And you could even get more complex, 31:45: like do I want any restrictions set up for 31:52: how, who you want to be able to register for your session. 31:55: So for example, do I want 31:58: to have a application for Camp Maple Leaf 32:02: before they're allowed to register? 32:04: That's something that you can talk with your, your CS team 32:08: 'cause it does take a little extra step on getting 32:10: that set up, but it's a good time as any 32:13: to have those conversations. 32:15: And yeah, that's, 32:17: that's really the important takeaway is just 32:19: to really think about how you want your structure to behave 32:23: and really communicate 32:25: and work collaboratively, collaboratively 32:27: with your CS team in order to make that happen. 32:31: That was wonderful. Nicely done, Jorge. 32:34: Walking through what can be a confusing topic. 32:37: We did have one question come in from Paula, 32:40: which I then answered to everyone, 32:41: even though she didn't ask everyone it was a lockout date. 32:46: Does that affect everyone? 32:49: Does lockout date affect participants 32:50: that have not completed filling out their health forms? 32:53: Great question 32:54: and no, that only impacts people 32:57: who aren't at a hundred percent capacity. 32:59: So, or sorry, a hundred percent completion. 33:02: So yeah, 33:04: and to Jorge's comment too, 33:09: as far as like, you know, hey, knowing the structure 33:11: that we're at, we have an activity for you all 33:14: that we're gonna walk through 33:16: and I believe we're going to share that 33:20: with you all as well. 33:22: We have some sample spreadsheets for you to take a look at 33:27: and, and in just a minute, that 33:30: spreadsheet will we'll show up in, in the chat 33:33: and we'll encourage you to make a copy of it if you want. 33:36: And this is a very basic level introductory spreadsheet 33:41: that Jorge was walking you through. 33:43: Jorge asked a very philosophical question of, 33:46: am I a registration organization? 33:48: It's a question we hold near and dear to our hearts 33:51: and you know, or am IEHR? 33:53: Which maybe that doesn't mean anything to you. 33:55: To us that's our language 33:57: for you're doing registration elsewhere. 33:59: So if you are an EHR only group at the bottom, 34:03: you would use this template. 34:05: And if you use us for registration, 34:08: if you are in fact a registration organization, 34:10: you would use EHR plus reg. 34:13: But you can see some camp or some camper examples in here. 34:17: And these are just nice to walk through 34:20: and everybody's got a different illustration for it. 34:23: For me, the one I've used for years, just 34:24: because it makes sense in my head, which I'm not sure if 34:27: that's helpful or not, but I always think of this 34:29: as like Russian nesting dolls. 34:31: Like what is the, what is the biggest one 34:33: to the smallest one? 34:34: And does everything fit? 34:35: You know, everything in level three is always gonna fit into 34:40: level one, but not everything in level one. 34:42: Level one only is it's that big one. 34:44: It, you can't shove it in the smaller one. 34:46: So that's, that's the way that that works out. 34:49: So we might encourage you to take a minute 34:52: and think about your programs that you run. 34:55: And again, maybe this is the first time you've done this 34:57: exercise or you haven't done it since you signed on 35:00: with your, your sales team member forever ago. 35:05: But think about what is the largest population? 35:08: Is it, you know, campers and staff? 35:11: What's the next population down the year? 35:13: Because as, as Jorge said, you think, 35:15: well maybe we've got this summer staffer, yes, 35:17: they're gonna be with us all year, 35:19: but I can't guarantee they're with us next year, 35:21: so I just wanna give 'em 2025 access 35:23: or whatever the case may be. 35:25: And then just keeping, keep thinking 35:27: through those further and further down. 35:29: So yeah, I think the, the more you work 35:34: with this, the more you look. 35:35: I, I will be honest with you, when I first started here, 35:39: this was one of the toughest things for me 35:40: to get my head around. 35:42: I think some of you look at a spreadsheet 35:44: and you can get this right away, others of you look at it 35:46: and go, I, it's a little overwhelming. 35:49: So make a copy of it 35:51: and just throw your version of your programs in those, 35:55: in those EHR only or EHR plus reg tabs 35:59: and see what you can come up with Amas. 36:02: Jorge, as you're encouraging somebody to work through that 36:06: and kind of test that out, what are the, 36:07: what are the big ideas that, that you wanna make sure 36:10: that they, that they leave with Jorge, 36:12: I know you shared a lot, 36:13: but any, anything else you guys would recommend to them? 36:20: I mean, it's good to, things 36:21: to keep in mind when you're building this out is 36:23: how you want forms to be permissioned 36:25: and how you would like reporting. 36:28: So if you are thinking about how you want to report 36:30: or pull forms 36:32: or pull information on specific groups, 36:36: the more levels, the more granular you get, 36:39: the more gran granular you'll be able 36:41: to get when you are reporting. 36:42: Yeah. So if you want to be able to look at groups 36:47: and specific sessions and specific cabins 36:49: or specific things, there are ways to do 36:51: that when you're looking at your group structure, 36:53: there are many ways to get that information to you, 36:54: which we can always collaborate with on, 36:57: but those are things to keep in mind when you're 36:58: building your group structure. 37:00: Absolutely. That's great. Very cool. 37:03: Well, Jorge will, will keep us moving here. 37:05: We did have someone ask, Hey, you know, 37:07: what about our forms from last year? 37:08: We can't see them. How do we know? 37:11: Well, I think that sets us up well 37:12: for this next section here in in reviews, edits 37:16: and, and bug heard. 37:19: And I'll stop sharing my screen. 37:21: Yeah, excellent. So yeah, you completed your, 37:25: your submission now one, right? 37:27: So, so what happens next is that your, 37:30: your implementation specialist, 37:32: we'll put together something called the test account. 37:35: What the test account will do is it will allow you 37:38: to view the forms from your participant's point of view. 37:42: So they'll be sending you something that looks like this. 37:52: All right, so I'm a provider here 37:54: and I've received, oh, you can't see that yet. 37:59: And you received some emails from me. 38:01: So what I've sent to you is a general email 38:05: that gives you your information, right? 38:07: So I'm your, is I'll be working with you, 38:10: reviewing your health profile forms. 38:13: Important stuff to look for. 38:14: Here is your test account login credentials, 38:17: this is gonna be important down the line here. 38:21: Give you some instructions here, what to look out for, 38:23: you know, suggestions, what's your review. 38:25: And then as Amas mentioned here in the, 38:28: the launch timeline, this is what the, the dates, you know, 38:33: these are, these are gen generated. 38:35: For example, if you wanted to launch on the 21st, 38:37: you would see something like, I need 38:38: to have your final round 38:40: of health profile edits done by the second. 38:43: And then we would have deadlines 38:45: for registration edits as well. 38:46: We need those on the 16th. 38:49: We do our best to, you know, meet these, your, your launch 38:55: requested launch dates, 38:56: but they do heavily rely on meeting 39:00: these milestone dates. 39:03: What would come attached to this email as well is 39:07: a detailed instructional on how to use buck heard, 39:10: which is something that we use here to receive 39:15: feedback on, you know, 39:16: what you want changed in your organization. 39:19: So just some simple instructions here. 39:21: So accepting the invite, creating your account, 39:25: installing the Chrome extension 39:27: and yeah, I think I'll just show you what this looks like. 39:32: But yeah, everyone will receive this when you get your, 39:35: your email that your test account is ready. 39:37: So what I also received here was a bug card invite. 39:42: So, you know, 39:43: keeping on our test organization Camp Maple here, this is 39:46: what an invite looks like, so I'll go ahead and accept it. 39:53: You know, for purposes of of this demonstration, 39:56: I've already created an account, 39:57: but this is what your, your homepage will look like. 40:00: I'll go ahead and open this. 40:10: So now we're at the login page that if you remember, 40:14: was in our email. 40:16: So we'll go back here 40:19: And Jorge, is it worth pointing out 40:21: and just reminding people while you're doing this 40:23: that keep in mind this, 40:24: these test account credentials are different from your 40:27: regular provider credentials. 40:29: So sometimes we get people like, 40:31: I don't know, I still don't see it. 40:33: Yeah, that's a good point. So these test account 40:35: credentials are different from your, your personal ones 40:38: because let's say you have a different year 40:41: or your, your organization's forms are categorized by year. 40:45: There may be some stuff that you may not be seeing just 40:48: because your, your provider one is, is permissioned, 40:52: for example, to the 2024 version. 40:55: You know, just an example. But also you won't be able 40:59: to use bugger if these credentials aren't entered. 41:03: The reason is that in bugger, 41:05: we actually have these URLs here, 41:07: which are specifically tied to the test account login. 41:11: So if you're trying to access this through your personal, 41:16: your personal account, bugger just won't work for you. 41:19: So that's all outlined as well in the, 41:22: in the instructional here. 41:24: But yeah, very good point, Phil. 41:27: All right, so we're going back here 41:28: and we're using these credentials that were provided. 41:32: Gonna get the password. Well, 41:44: all right, perfect. 41:46: So I already have BugHerd installed in in this, 41:50: oh, demo error here. 42:03: No problem. 42:07: So while gimme one second while Jorge's setting this up, 42:09: I'll, I'll set up as, as I mentioned earlier, 42:13: our processes have, you know, continue 42:15: to change over the years. 42:16: Those of you who've been around in that six plus category, 42:20: you remember this used to, this process used 42:22: to be a Word document that was sent back 42:25: and forth with written text added, deleted. 42:30: It was just an ongoing Google doc. 42:32: So what Jorge's about to show you 42:37: not only expedites this process, 42:38: but makes it a much cleaner process as well all around. 42:43: So yeah, we, we've gotten a lot 42:47: of great feedback in, in fact today we saw in some of the, 42:50: the year end review that our team sent out 42:53: or that our team received about 42:56: how much more people love this process. 42:58: So there you go. 42:59: Jorge, did I stall long enough for you? Yeah. 43:01: Alright. Yeah, I appreciate it here Phil. Yep. 43:03: Alright, so now it's working and, 43:05: and this happens often, right? 43:06: So we'll have, we'll have providers that reach out 43:08: and be like, Hey bugger isn't working. 43:10: I can usually figure out what the issue is 43:12: and get it resolved just like I did now. 43:15: So now you're in your test account, right? 43:19: So you're seeing what the forms will look like from a 43:22: participant's point of view. 43:24: You'll see all standard forms usually come 43:27: out general information. 43:29: So here is your bugger dashboard, here's 43:31: what you'll be using, you know, kind of like your palette on 43:35: how to submit this feedback. 43:37: You can be specific like tagging an element address, maybe 43:43: remove for example, for some reason you wanna do that. 43:48: Moving down here you could go, 43:52: let's see T-shirt sizes, you know, maybe you wanna do 43:57: offer to Excel this year. 44:00: So you'll say add to Excel, 44:04: be more specific, add adult to Excel, we'll create a task. 44:10: It's as simple as that. You can use a video 44:12: feedback feature as well. 44:15: Isn't really used often just 44:17: because you know, it doesn't really call for that when, 44:21: when you're reviewing these kinds of forms. 44:24: But what does call 44:25: for it maybe sometimes is tagging the entire page. 44:27: Maybe you know, you're at diet 44:31: and activity for example, 44:33: and you wanna say like remove this step 44:39: and it'll be clear to me that you mean you want 44:41: to remove the diet and activity step. 44:44: Now if you wanna get even more gar specific here, sometimes, 44:48: a lot of times organizations wanna update their verbiage 44:52: that they have on their authorization forms. 44:54: What you can also do, 44:56: which is very useful is add attachments here. 44:59: So some, you know, copy pasting is great 45:02: but there is a character limit in bugger. 45:04: So if you just submit an attachment instead, 45:07: so you know have one right here, you'll go ahead 45:11: and say update 45:15: to the attachment 45:21: and create that task. 45:23: All right, now what does that look like on my end? 45:30: Stop sharing this screen. 45:38: Now this is what it will look like on my end, right? 45:41: I log into the Camp Maple project 45:50: and I see that I have received some feedback. 45:53: Now all those things that I submitted from the provider end, 45:58: now I can see on my end. 46:00: So I see, you know, the, the mark to remove the address. 46:05: Very specific, you know, very clear to me. 46:07: You wanna remove address, add adult to Excel. 46:11: I receive your screenshot here as well. 46:14: And you know, going to the authorization language, 46:19: you know you marked it here, update to the attachment 46:23: and I have the attachment here. 46:28: Well it's, it's there, right? It's 46:30: A demo. It's a demo, it's a demo, 46:32: It's a demo. 46:34: But yeah, once you've, you know, 46:36: once you've finished you know, submitting all your feedback 46:40: through ard, you'll then email me directly 46:43: because ARD doesn't send us direct 46:48: notifications when submission when 46:50: feedback has been submitted. 46:52: As you can imagine, you know, some of our orgs have, 46:54: you know, a hundred edits per season. 46:57: It would be a very unmanageable email inbox. 47:00: So we ask all our providers to 47:03: let us know when they have finished submitting feedback 47:06: and once we have, you know, we'll let you know, you know, 47:09: between two, maybe sometimes four days 47:12: to get those edits turned around for you 47:14: and yeah, let you know that they're ready for review. 47:18: I think that's a, a great last point there Jorge, 47:21: just even worth reiterating in case some 47:24: of you you just had a text message show up 47:26: and you missed that one comment to Jorge's part, 47:29: our team does not get notifications 47:32: with every change you make. 47:34: So when you're ready for the team to review, 47:36: shoot Jorge an email and then he'll he'll know to go in and 47:40: and work his magic. 47:41: But yeah, I think sometimes 47:43: that's worth just making sure everybody's clear about. So 47:47: One final cherry on top here, Phil, is 47:49: Oh I like it. 47:50: I wanted to talk about very quickly 47:51: 'cause I know AMAs touched base on it, reliant that I would, 47:55: so it's expirations. 47:58: So for expirations, basically what 48:00: that means is when should your forms be 48:03: quote unquote cleared out, right? 48:07: For example, things like your emergency contacts, 48:10: maybe they were trusted contacts one year and, 48:13: and you know the following, you don't want them to able 48:16: to be able to, to receive information about your child 48:19: or your participant rather. 48:21: So expiration is something you set up. 48:24: Let me share my screen again. So it's a visual to look at 48:33: As you're setting that up and and filling that out. 48:35: Some information they're probably not needing 48:37: to change their address year in and year out. 48:39: Like Jorge, maybe you wanna confirm emergency contacts 48:43: or you wanna make sure there's no new allergy. 48:45: So, so you know, there's different things you, 48:48: you wanna figure out about 48:49: Expirations. 48:51: Yeah, you can get specific as wanting to clear out, 48:53: you know, just one specific thing. 48:56: T-shirts is what you want expired every year. 48:58: Your grade level is something 48:59: that you would want expired every year 49:02: and we could also set it up just to be like a review 49:05: and confirm things like allergies. 49:08: You know, more, 49:09: more than likely allergies are not 49:11: changing year to year basis. 49:12: So you can just set that up as a review 49:14: and confirm where review 49:16: and confirm means is that all the information 49:18: that's been entered here will be retained 49:21: and participants will be simply asked, 49:23: Hey, is this still accurate? 49:25: They click yes and this step is complete for newer orgs 49:29: or for first year orgs. 49:31: I guess during your second year is when your expirations 49:36: will be set up 'cause that's when when questions will be 49:38: considered, you know, outdated or old. 49:42: So definitely connect with your, 49:43: your client success team on getting that set up. 49:46: There's a lot of nuances on it, 49:49: especially if you're like year on orgs like Amas mentioned 49:52: or you wanna find what date will be the least amount of of 49:58: impact to your existing CL participants. 50:03: Awesome, great, great clarifier there on expiration. 50:08: Amas, you want to wrap us up on the final step? 50:11: So Jorge's walked us through all the edits 50:14: and we've gotten all of our edits done. 50:15: He's cleaned it up, he's turned it around. Now what? 50:20: Well right before that I do wanna talk about one thing 50:24: that does happen 50:25: and some people it's like one of the things, it's not ideal 50:29: but we, it's great to talk about it 50:31: because I don't want anyone to get to this point 50:33: and feel like they can't or dunno what to do. 50:36: And that is when your timeline changes. 50:38: So you've submitted, we've gone through this, we've, 50:41: we've given you your PR tentative timeline 50:47: now it's called tentative for a reason. 50:49: We project it because things happen. 50:52: Whether it's there is other thing like we recognize too 50:56: that a lot of our providers CampDoc is one fraction of 51:00: what your job does in getting ready to launch a camp, 51:04: run youth programming, get prepared for a school year 51:08: or a camp year or whatever. 51:09: So we understand that there are other factors so far above 51:13: and beyond CampDoc that can alter your timeline 51:18: And we want to say that we understand that. 51:20: We understand that maybe there's a fire that is over here 51:23: that you have to put out 51:24: and you ha aren't able to get those edits over to us 51:27: by the date we ask or you things get pushed back. 51:31: That's okay. One we're we wanna name it now 51:34: because we're open to that communication. 51:36: We are totally conscious of these things happening. 51:38: And two, what are some things that 51:40: that can happen once we realize that we will continue 51:44: to reach out if we don't hear from you in a timely way. 51:46: I'll check in. Jorge will check in 51:48: and we'll say, is anything going on? 51:49: What's up? Do you need some more time? 51:52: Keeping in mind that if you are pushed back 51:55: that projected timeline we've given you may 51:58: have to be pushed back. 51:59: Whether that's on your end, whether it's on our end 52:02: because we are also doing this same push 52:06: and pull with our whole whole portfolio. 52:08: So we wanna always be equitable 52:10: and the more we communicate, the more we can work with you. 52:12: If your timeline changes, some things that we can do, 52:17: we do offer rush fees. 52:19: Now that's something that happens if, 52:21: let's say there's something that occurs on your end 52:25: that is a non-negotiable 52:26: and it does push you past that timeline, 52:27: but you really do need us to meet that initial date. 52:32: Whether it's because you've already put out 52:34: marketing on when your registration open. 52:36: So when you, you've told your families that they need 52:38: to be prepared for this, we totally understand that 52:40: and in order to maintain that equitable thing, 52:43: sometimes we have to then add a rush timeline. 52:47: That means we're going to work on it outside 52:48: of our normal hours to make to ensure 52:51: that we are meeting the needs of you, 52:53: your participants and your team. 52:55: That's something we do a lot of work pre-planning 52:58: to help avoid rush fees. 53:00: That's why I'll reach out a month 53:01: before we'll talk to you, we'll say hey what can we do? 53:03: Can we get started sooner? 53:06: 'cause we understand that sometimes that crunch happens 53:08: and we don't want you to feel like 53:11: you are it trapped, you have anxiety. 53:14: We understand there's a lot going into this. 53:15: So we have processes, we have communication tools 53:18: and we have ways to still meet if we get bumped back 53:22: or your timeline alters. 53:24: So, and if ever there's a time 53:25: that we really hope there isn't, that we are on the end 53:28: of something not making up, we will do everything in our 53:30: power to maintain the dates we've sent you 53:33: and communicate any changes that happen. 53:35: So something that, you know, 53:38: people don't always wanna talk about when things go 53:40: sideways, but we wanna make sure that to let you know 53:43: that if that does happen, you don't have to be, don't have 53:46: to sweat it too much as far as working with us goes. 53:49: If it's on the other side, we know that things 53:51: go outta control but we will do everything we can 53:54: to be conscious and understanding right now we've got a lot 53:56: of orgs who operate in Florida 53:58: and we understand that there are things that are so 54:00: beyond their control that we are willing to work, sit down, 54:04: talk with them, understand that yeah, we projected this 54:06: but we know you may not think about us 54:08: for a while and that's okay. 54:11: So just wanted to name that. 54:13: Now in the best case scenario 54:16: or even in the worst case scenario, once we have gotten 54:19: through the submission, we understand 54:20: that everything looks good, you are good to go. 54:23: What are the final steps? 54:25: Final steps are, Jorge will send you a terms and conditions. 54:30: If you are registration and you say yes to terms 54:33: and conditions, he will send you your registration link. 54:36: That is a link that any participants 54:38: who have them will now have access 54:40: to registering and logging on. 54:42: Now that doesn't mean you have to give them that link yet. 54:44: If you don't wanna launch until January 31st 54:48: or you know, February 1st 54:49: and we give you that link in November, you can hold onto it. 54:53: And whenever you are ready to promote that, put it out. 54:56: It is yours to use. 54:58: If you are doing EHR 55:01: or API, he'll send you over to me. 55:06: We'll get your roster from whatever registration software 55:08: you use and we will import that together. 55:11: That's another webinar to talk about imports in depth. 55:14: But know that I will be there to help you get those in. 55:17: Once those are in, they'll get their 55:19: invites and they'll be good to go. 55:23: Nice, nice. See it's very simple. 55:26: All straightforward, right? Hey, that's awesome. 55:30: Great job guys. 55:31: In just a moment we've got a a few announcements I want 55:34: to walk you all through and I'll do that. 55:37: While you're doing that, 55:41: Gabby threw a link in the chat for a survey 55:45: that would be super helpful if you took some 55:47: time to fill that out. 55:49: We'd also love to hear that. 55:53: We'd also love to hear from you in the chat. 55:56: What's one big idea for you that you're gonna walk away 56:01: from this with? 56:03: And as we do, we're gonna hear from Amas 56:05: and Jorge one last time as far as their big idea 56:09: that they wanna make sure that you, that you walk away with. 56:12: So throw that in there. 56:16: Alright, so couple announcements, let me make sure 56:19: to throw those your way. 56:21: This is our first webinar as I mentioned, 56:24: and we have more webinars coming up in November. 56:28: We've got two. We've got a brand new, new provider webinar 56:31: as well as for those of you registration organizations. 56:35: We've got a webinar focused on registration set up. 56:38: Maybe you're not a reg org but you're curious 56:40: and that'd be a great place for you 56:42: to find out more information. 56:44: And likewise we have, we've got DocNetwork University, 56:48: you can find out all this information here on our support 56:51: site in the video library as well. 56:54: I see Jody asked a question about recordings. 56:57: We're gonna send you an email copy 56:59: of this within the next 24 hours or so. 57:01: So keep an eye out there as well. 57:04: So Jorge and Amas, 57:07: before I get to the rest of the, the announcements 57:12: one big idea that you want people to take away from this 57:19: Onboarding is really exciting and really important. 57:22: Don't let it be something that is scary or huge. 57:26: We really love doing this 57:28: because it sets you up for the rest of the year 57:30: and we love answering questions 57:31: and troubleshooting and working through it. 57:34: Don't ever feel we want, we don't ever want this step 57:38: to be the hangup. 57:40: There's a lot to worry about when we start camp 57:42: and this is something we wanna be really supportive 57:45: and helpful with you along the way. 57:47: Yeah, every, everything Amas said here. 57:50: I, I, I second here. 57:51: And also just wanna mention, you know, communication is key. 57:54: If there's something you're not completely sure about how 57:57: to be set up, you know, what's the best way 57:59: to collect X information, you know, 58:02: let us know this is, this is why we're here. 58:04: We're we, we definitely take a consultative approach on 58:07: getting your organization set up 58:09: and like Amas said, we're, we're happy to answer any 58:12: and all questions that would make your, your, you know, camp 58:15: or or school process go as smoothly as possible. 58:20: That's awesome. Yeah. Great. Great job guys. 58:22: Thank you today for what you shared. 58:25: I wanna highlight what you see on your screen right now 58:28: because one of the things 58:29: that we do is we offer customized trainings today was 58:33: focused more on the onboarding and preparing for the season, 58:36: but obviously we know you use the app 58:37: for some specific purposes, 58:39: whether those are health purposes or form collection 58:41: and reporting or whatever the case may be. 58:44: And we know there's oftentimes more than just you at your 58:47: organization that needs to be fully trained and prepared 58:51: and know how to use the camp doc or SchoolDoc platform. 58:55: So for the next few weeks we're offering 58:58: a 20% off discount 59:01: for our customized training services. 59:04: We have a ton of free resources for you, 59:06: but we do offer customized trainings. 59:10: There is a cost associated for you 59:12: and your team or organization. 59:13: Now that doesn't mean we have to do 59:15: that training in the next few weeks. 59:16: Just means, hey, scan that QR code 59:19: and let us know that you're interested 59:21: and we will set up a time and have a consultation. 59:24: Just say, Hey, what are your goals? 59:25: As long as you set that up in the next few weeks, 59:27: we can honor that even if we're gonna do training 59:30: with your summer staff next May. 59:33: Alright, great. Well thank you all very much. 59:37: We'll get, get you outta here right at the hour, 59:40: keep an eye out on your, in your inbox in the next 24 hours. 59:44: We'll send you some great follow-up resources. 59:46: Amas and Jorge, you did a great job. 59:49: Thank you gentlemen and thank you all for your time today. 59:53: We know your time's valuable, so thanks so much 59:55: for joining us and we'll see you next month. 59:58: Have a great day everybody.